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Virgin Media UK to Launch 500Mbps Broadband in Spring 2019

Thursday, Feb 28th, 2019 (6:38 am) - Score 32,121

Cable ISP Virgin Media UK (Liberty Global) has published their latest results to the end of 2018 (calendar Q4), which saw their network extend to cover another 144,000 premises and their broadband base grow to total 5,224,600 (up by 21.7K in the quarter vs 36.4K in Q3). But they’re also boosting top speeds from 350Mbps to 500Mbps!

Since the last set of results Virgin Media has had to contend with some naughty contractors in Wrexham (here) and they’ve teamed-up with a graphic design firm (Shutter Media) to test out some new camouflage wraps for their street cabinets (here). On top of that we also recently reported on the possibility that their Virgin Media Business division could be about to launch a new 500Mbps broadband tier (here).

The big news today is that they’ve confirmed their plan to launch a 500Mbps (35Mbps upload) service this spring, although the results don’t clarify whether this will be coming to the residential or business side of their network first (we’re checking). The new tier, so far as we’re aware, will continue to use their existing EuroDOCSIS 3 network and not the forthcoming DOCSIS 3.1 upgrade (3.1 also requires a new router).

Elsewhere we note that the pace of their £3bn Project Lightning network expansion appears to have dramatically increased during the final three months of 2018. Virgin’s FTTP and Hybrid Fibre Coax (HFC) based EuroDOCSIS cable broadband and TV network has now reached an additional 1.6 million UK premises since it began in 2015/16.

The original aim of this roll-out was to cover 4 million extra premises (17 million total or c.60%+ of the UK) by the end of 2020 (later revised to 2019 before it was discovered that they’d overstated progress), but c.3 million now seems to be a safer bet (here). However it remains to be seen whether they continue the roll-out beyond that completion date.

Quarterly (Calendar) Project Lightning Rollout
Q4 2018 = 144,000 Premises
Q3 2018 = 109,000 Premises
Q2 2018 = 118,000 Premises
Q1 2018 = 111,000 Premises (likely impacted by heavy snow)
Q4 2017 = 159,000 Premises
Q3 2017 = 147,000 Premises
Q2 2017 = 127,000 Premises
Q1 2017 = 102,000 Premises

On particularly interesting thing to note is that out of the c.481,000 premises they covered during 2018, some 60% of those were done using Fibre-to-the-Premises (FTTP) technology. This represents the first time that Virgin Media has given us any clear indication of the live FTTP vs HFC deployment split under Project Lightning (the original plan was to do 2 million via HFC and 2 million via FTTP).

Mike Fries, CEO of Liberty Global, said:

“The past fourteen months have been transformational for Liberty Global. After two decades of buying, building and growing world-class cable operations in Europe, we have announced or completed transactions in six of our twelve markets at premium valuations. Together these deals represent an aggregate enterprise value of $31 billion and net cash proceeds to the company, when completed, of $16 billion6. It has long been our ambition to create or enable national champions, and we couldn’t be more proud of these fixed-mobile combinations, which will challenge incumbents, accelerate innovation and benefit customers for years to come.

After these transactions, in addition to a significant cash balance, a $2 billion strategic investment portfolio and over $2 billion in net tax assets, we will continue to be the largest cable operator in the U.K., Ireland, Belgium, Poland and Slovakia.

Together our operations serve 23 million RGUs and generate $11 billion of annual revenue. We also serve another 10 million RGUs and generate over $4 billion of annual revenue in The Netherlands through our 50/50 JV with Vodafone. Each of these businesses is entering a new period of reduced capital intensity and meaningful operating free cash flow (“OFCF”) growth. Also, in connection with the changing scope of our business, we initiated a broader reorganization plan in January, which will result in a leaner operating structure. As we move through the year, we will have further updates on this initiative.”

Meanwhile the operator also confirmed that they had a total Mobile (EE MVNO) customer base of 3,039,500 (up from 3,031,200 in the last quarter) and 78% of their broadband base is now on an ultrafast (100Mbps+) capable package (up from 77%).

We should also add that they have 4,571,200 telephone customers in the UK (up from 4,540,700) and 3,872,000 video / TV users (down from 3,901,400). On top of that 72% of their broadband base is using the Hub 3.0 (SuperHub v3) router (up from 68%) and 57% of their video/TV base uses their V6 set-top-box. We also note that Voice-over-IP (VoIP) services are now available to 42% of their UK cable footprint.

We will update this article again once Virgin Media has provided some additional information about their new 500Mbps service. Mind you we really think they need to launch a better router (likely to be a variant of Liberty Global’s Gigabit Connect Box device) in order to make the most of such a plan, since the Hub 3.0 just isn’t up to the task; not least due to its WiFi performance.

At this stage we believe that the new 500Mbps plan is likely to be launched as a speed boost to their existing 350Mbps package, but we have not yet had this confirmed.

UPDATE 7:17am

After speaking to Virgin Media we can confirm that the upload speed will indeed be 35Mbps and by Spring they mean the April/May 2019 window. We did ask some additional questions about whether it would be made available to business and residential customers at the same time, as well as how the upgrade would be implemented and if other packages would benefit from a speed boost, but no further details will be revealed until launch.

NOTE: The downstream config rate for the new 500Mbps speed appears to be over-provisioned (Virgin always does this) at 575,000,000 (575Mbps), while for upstream it’s a similar story on 38,520,000 (38.5Mbps). Hence why their average advertised speeds often go above the stated plan speed, capacity allowing.

UPDATE 11:20am

Virgin has also hinted in a surprisingly low-key way about their plan to launch two “gigabit cities” this year, which is likely to reflect Liberty Global’s DOCSIS 3.1 upgrade (here). We’ve done a separate story for this as it’s quite a big development for a mere update.

By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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78 Responses
  1. Avatar photo Toby Adams says:

    I’m not sure why any household has a need for 500Mbps, but it is great to see Virgin keep pushing the envelope.

    1. Avatar photo Cookster says:

      5G will be the future for a large % of the population.

    2. Avatar photo maru says:

      its the upload that we need more of

    3. Avatar photo Mike says:

      It reduces waiting times, so that new game you just bought off Steam taking a few minutes rather 30-60.

  2. Avatar photo Noto5g says:

    5G will fry our brains

    1. Mark-Jackson Mark Jackson says:

      If you physically strap a 5G mobile to your head 24/7 for a couple of decades and leave it turned on during that time then it probably won’t do much good for your health (even though compression against nerves/veins will probably get you before the radio signals do), but if you use the phone in a normal / healthy way then there’s no reason to worry. Same goes for a lot of things, like driving cars, cooking or microwaving a meal, use in the correct way should pose no danger.

    2. Avatar photo blueacid says:

      No, it won’t.

    3. Avatar photo CarlT says:

      Reading these posts about the impact of RF will fry my brain way before RF does.

    4. Avatar photo Tim says:

      Crossing the road dangerous too maybe wear a tin foil hat 5G radiation protection.

    5. Avatar photo S Wakeman says:

      Just like 2g and 3g and 4g were frying our brains and have caused mass waves of deaths like all the tin foil hat wearing kooks said in the lead up to those technologies being implemented.

      Same as how there’s a group of people saying that smart meters emit harmful radiation. All a bunch of rubbish. Where is the proof? Show scientific evidence that it’s harmful to human health with realistic exposure levels. Then normal, reasonable people might take note. Otherwise you’re just the online equivalent of a hobo pushing a shopping trolley, beating a tin can shouting out “the end is nigh” to anyone with ears.

    6. Avatar photo Uzu says:

      E = hν
      100GHz 5G
      6.62607004 × 10-34 x 1 x 1011 = 6.626×10-23 J
      10EHz Gamma Ray
      6.62607004 × 10-34 x 1 x 1019= 6.626×10-15 J

      Right so the ionization energy of Francium is 400kJ/mol but lets look at a single atom


      400000 / 6.022 x 10^23 = 6.6423 x 10-19 J
      ^ Amount of energy required at absolute minimum for ionization to happen.

      I was being ridiculously generous by the way, your body is harder to ionize.

      So please stop….

    7. Avatar photo CarlT says:

      Noto5g – find the edge of the world, you probably believe it’s flat, and feel free to jump off it. The more kooks, cranks and conspiracy theorists that do so the less they pollute the gene pool and discourse with their stupidity and the better the chances of the human race proceeding in a more sensible, logical and pragmatic way.

  3. Avatar photo A_Builder says:

    Lets see how the upcoming broadband delivered over 5G trials go.

    It may, in some areas, kill FTTP where there is a need for high speed, but not that high a bandwidth requirement.

    But obviously you do need fibre to the 5G base station.

    1. Avatar photo Mike says:

      If they can get latency to be better than or comparable to FTTC then I’ll jump even if speeds remain similar to 4G.

  4. Avatar photo Park says:

    Knew About this months ago

    1. Avatar photo YourAverageSlav says:

      Europe has been enjoying 500Mbps+ speeds for a couple of years now thanks to UPC (Liberty Global). It’s about time Liberty Global picked up the pace in this country.

  5. Avatar photo Mark Coville says:

    Great but we want matching upload speeds

  6. Avatar photo Derek Emery says:

    In practical terms how much difference will 500Mb/s make?
    I’ve moved for 10Mb/s via 50Mb/s to 100Mb/s and now have a fast PC less than i year old.
    Sites are just not that fast anyway and today there is an increasing load of junk ad related scripts that you tow with you as you move to a new site. These scripts are quite slow to download and the site itself often doesn’t download fully until these have. Additionally some scripts can stop all downloading.
    I can’t say I’ve noticed much practical difference in downloading sites since being on 10Mb/s. If internet speed was the controlling factor downloads should be 10 times faster on 100Mb/s on 10Mb/s but I can barely detect any difference.

    1. Avatar photo Fergus says:

      The difference is when multiple people are visiting sites, or downloading files. There will be less impact to other stuff (streaming, surfing etc) with a higher speed. Latency does more to make sites load faster, also blocking ads and tracking help too.

    2. Avatar photo Mike says:

      If you don’t use the internet very much you probably won’t see much of a difference.

  7. Avatar photo Adrian Rose says:

    I’ve been running on the 500 mbps service trial since mid-January and while any excuse to go faster is nice it’s a slight anti climax as I now have the ability to go faster than some of the download services I’m connecting to.

    Some of the big name services like Steam can easily keep up but smaller sites can’t, mind you I see this on the 350 mbps service too.

    I’m also very close to outpacing my hard disks, so again, going much faster is going to a fruitless exercise unless customers are running newer hardware.


    1. Avatar photo Gavin says:

      how did you get to be in the trial as i have a virgin business line and still running at 350MBPS (Downstream)

    2. Avatar photo CarlT says:

      The trials aren’t open to business customers.

      One was a trial for selected residential customers only, another a blind trial where residential customers were moved to Vivid 500 without being told of the change – it was on their modem and showed in their account pages.

    3. Avatar photo Adrian Rose says:

      @Gavin I got an invite via email having expressed interest via the Community Forums, I’ve done a few trials now for different areas.

      @Park I do have an SSD on my system but I have my profile on a HDD, primarily for size reasons, I’ve got a 128GB SSD which is about 50% full, my profile is more than the space left on the SSD.

      I realise that SSD’s are rapidly coming down in price but I’m not looking to upgrade at the moment.

  8. Avatar photo Lyncol says:

    Are Virgin still installing coax or is it full fibre now?

    1. Avatar photo StevenNT says:

      Coax in the original areas and some in fills, but fibre in new builds afik

    2. Avatar photo FullFibre says:

      FTTP installed to 6000~ properties on the ouskirts of an existing COAX area here.

    3. Avatar photo CarlT says:

      That was a new build, not an infill. Infill is where the odd street that wasn’t previously done gets covered. Each FTTP VHUB serves 3,000 premises passed so if you’ve that many to do, even if adjacent to existing HFC areas, it’s a no brainer.

  9. Avatar photo Rich says:

    I don’t really care about the Superhub – I have it in modem mode connected to a Unifi router anyway, but the increase in upload is definitely welcome!

  10. Avatar photo CJ says:

    Lets hope openreach follow and move their top fttp package to 500mbps 🙂

    1. Avatar photo CarlT says:

      Openreach already sell 1000/220 and 500/165 in Huawei served areas.

    2. Avatar photo mike says:

      Which isn’t very many places

    3. Avatar photo CarlT says:

      Which is the majority of the FTTP network.

  11. Avatar photo Robert says:

    Some time ago lived in one of East European country.
    On 2005 my broadband provider offers 100Mbps plans, at this moment offers 1000Mbps plans. And broadband over mobile 4G network with speeds over 140Mbps.
    Rich country like UK just talking about “ultrafast” 350 or 500Mbps broadband, but most area receive just under 60Mbps.

    1. Avatar photo Archie says:

      Yawn… I knew this was coming.

      We didn’t have to live with Communism. A happy trade as far as I’m concerned lol

    2. Avatar photo Mason says:

      Yawn x2

    3. Avatar photo Mike says:

      Fast internet makes living in those countries just about bearable.

    4. Avatar photo CarlT says:

      The networks in Eastern Europe were very poorly maintained so in a lot of cases technology skipped a generation. While we had BT trying to wring every last kilobit out of copper and Ofcom insisting they open up their network to all and sundry for pennies so that they can wring every last kilobit out of copper these guys jumped that.

      Plus, this is perhaps to do with communism, many people lived in government provided MDUs / blocks of apartments so FTTB as we have here via Hyperoptic made a lot of sense. That said, the exact same thing can be said about Japan, South Korea, Singapore, etc, etc.

      An Englishman’s home in his castle and we historically have a low proportion of the population living in apartments, so…

  12. Avatar photo Archie says:

    Where’s the comment from the guy on the Virgin trial gone? I’d be interested to know how they become trial customers.

    I’m really looking forward to this! Can’t wait to upgrade!

  13. Avatar photo mike says:

    Take my money

  14. Avatar photo Mr B McNiven says:

    Not in ever in Burscough Lancashire apparently

  15. Avatar photo Mr B McNiven says:

    Don’t know what happened there I meant to say virgin is never going to be available in Burscough Lancashire according to one of their reps

    1. Avatar photo Archie says:

      That’s strange… Do Virgin not like money?

    2. Avatar photo CarlT says:

      Yes, they do. Which is why they appear unprepared to lose it building network out to there for right now.

  16. Avatar photo Marty says:

    Hopefully the gigabit connect box is released with this speed tier. The superhub 3 just isn’t up to the task Doesn’t matter how great the service is.

    1. Avatar photo CarlT says:

      Works fine via the SH3.

    2. Avatar photo Marty says:

      Until the Intel puma 6 chipset band aid fix relieves itself all over your bonfire

    3. Avatar photo CarlT says:

      Didn’t realise you’d seen the source code detailing the fixes, Marty. The people testing it have been using them and seem not to have complaints about them.

  17. Avatar photo Tim says:

    Who cares if virgin launches 2000meg in 2019 I hardly do any downloading anymore only Netflix and BBC iplayer.

    My £10 a month sim deal from three will be fine better than paying virgin media con prices

    1. Avatar photo Peter says:

      Good for you, have a cookie.

    2. Avatar photo CarlT says:

      Oh to still be so egocentric that I think the world revolves around me. Think I grew out of that when I was in single digits years old as most do.

  18. Avatar photo FullFibre says:

    35Mbps upload is an improvement and I might be tempted but it depends on price. If you want to charge a premium for it your going to have to do a lot better than 35Mbps upload.

    Reduce the 500Mbps download and increase the upload. Or at least have the option for those who need better upload.

    1. Avatar photo Marty says:

      Agreed if it was 50-70mbps upload I wouldn’t paying a premium for it at all.

    2. Avatar photo alan says:

      Considering you can not get anything faster on the download or upload from any major provider for the same money then i fail to see how you would be paying a premium for it.

  19. Avatar photo Virgin says:

    554/36 (more than overhead speed advert at 500/35) seem not bad but more likely much better than G.Fast 320/40 (less than overhead speed advert at 330/50 but only if u live closer to the cabinet within 150m)

  20. Avatar photo John says:

    Wait for the prices £60 500meg a month next year price will be £78 so on con company.

    1. Avatar photo CarlT says:

      As things stand 500 is replacing 350. Please don’t come onto boards posting baseless supposition.

    2. Avatar photo alan says:

      Oh dear someone did not read the news item.

    3. Avatar photo James says:

      CarIT,Virgin are a bunch of thieves my 350mb package went from £34 to £47 that in my 12 month contract quit defending virgin media they are robbing customers blind.

    4. Avatar photo alan says:

      £47 for 350Mb, Bargain, you pay more than that for 67Mb FTTC from BT.

      If they are thieves you must be either completely stupid or just out of touch with market pricing.

    5. Avatar photo James says:

      Alan, You call £47 a bargain paying 110mb on 3 broadband for £6 a month that what I call a bargain virgin media prices should be £10 50mb 200mb £15 £25 350mb

    6. Avatar photo James says:

      Speedtest on 3 BROADBAND 42PING
      Download Mbps
      Upload Mbps

      Alan happy for you paying over odds I happy to be sticking to my £6 a month unlimited internet from 3 broadband

    7. Avatar photo CarlT says:

      James I can write whatever I wish within the rules of this media. My comment was nothing more than that Vivid 500 is replacing Vivid 350 by the looks of it.

      Your pricing issues are irrelevant to this. I’m delighted you’re so happy with your new supplier, especially the huge discount you apparently have from the normal pricing and have no idea why you would feel it necessary to spend time writing negatively on the old one if you have no further relationship with them. Kinda sad being so bitter about something that really doesn’t matter anymore.

    8. Avatar photo alan says:

      “Alan happy for you paying over odds I happy to be sticking to my £6 a month unlimited internet from 3 broadband”

      Im not paying over the odds, im not even in a VM area. As for your 3 broadband congrats on getting pricing which is not the RRP which you would also no doubt think is over the odds.

      “Alan, You call £47 a bargain paying 110mb on 3 broadband for £6 a month that what I call a bargain virgin media prices should be £10 50mb………”

      Your calculations on what you think VM should cost also seem off compared to your 3 pricing. Dunno why you would think £10 for 50Mb would be any more reasonable if your 3 broadband delivers over 100Mb @ £6 per month. Then again you rarely make any sense on any VM story.

    9. Avatar photo Paul Smith says:

      Another user here paying 11 pounds on three uk unlimited data brand new contract haggle them over three live chat from £27 to £11 a month so fed up with virgin media charging insane prices now cancelled my 350mb broadband.

    10. Avatar photo alan says:

      Glad you are happy ‘Paul’. Though your other non punctuation (also hates full-stops), aliases would no doubt argue your £11 is a rip off as they only pay £6. Then again i doubt any of the multis know who they are with or what they pay. Or that any of them have VM at all let alone 3 as their main broadband provider. Still its better than your imaginary Fttpod cerberus quotes eh? Those were classics.

  21. Avatar photo Graeme says:

    It’s live – my speed test from tonight


    1. Avatar photo mike says:

      Oh look I can fake them too https://i.imgur.com/QGhhoSR.png

    2. Avatar photo Graeme says:

      Park, I just decided to run a speed test after seeing the news here.

      Upload seems to stop at 22mb. Oddly router my config is locked to 22 on upload, but set at 402 on download, seems able to get higher. I’m in a relatively new virgin area so may be very uncontended.

      Mike, I’ve upload a video, I am not faking the result. https://www.youtube.com/watch?v=h6m1Q3YC9GI

    3. Avatar photo Andrew Ferguson says:

      If your config is locked at 402 down and 22 up then you are not on the new 500 Mbps service.

      Also if the speed test is reporting 500 Mbps and more when you are locked at 402 Mbps in the modem then it is over reading by almost 20%

    4. Avatar photo Christopher says:

      fast.com isn’t the best , sometimes it shows mine at 700mbps so not sure whats going on with that site sometimes. but sppedtest.net always shows me around the 360mbps mark .

  22. Avatar photo Glen Workman says:

    Be nice if they could just give me WiFi that works in my house.

    1. Avatar photo Spurple says:

      What’s stopping you from buying your wifi equipment?

    2. Avatar photo alan says:

      Perhaps they could come round and demolish all walls inside your house for you, would that make you happy they have provided your wifi to your whole house then?

  23. Avatar photo Archie says:

    Do you reckon those of us on 350 will be automatically upgraded gratis (correct me if I’m wrong, or this just a Virgin Media myth?) ?

  24. Avatar photo chris says:

    can confirm that as of today I have received upload speeds of 35Mbs on a residential account. with 380Mbs downloads. hope it will last

    1. Avatar photo Klaus-Peter Dudas says:

      I noticed that too last night. Hope it stays too 🙂

  25. Avatar photo Richard says:

    Looks like VIVID 350 is getting the upload boost to 35 Mbps too!


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