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Articles for Category Tag - TalkTalk

ISP Zen Internet Grabs ex-TalkTalk Director to be Strategy Boss

5th February, 2020 (8 Comments)

Broadband ISP Zen Internet has today announced that they’ve appointed TalkTalk’s former Commercial Director, Jon Perkins, to become their new Strategy Director. Perkins will also sit on Zen’s Executive Committee and be responsible for strategy, marketing and product.

ISP TalkTalk Reports UK FTTC Hybrid Fibre Broadband Growth

31st January, 2020 (4 Comments)

UK ISP TalkTalk has today reported their first trading update (Q3 FY2020 financial) since they agreed to sell their full fibre FibreNation network to Cityfibre for £200m (here). The provider, which is home to 4.3 million broadband customers, added 148k new FTTC/P customers in the quarter (down from 174k in Q2 FY20).

Ofcom Toughens Personal UK Broadband ISP Speed Estimates

30th January, 2020 (30 Comments)

Ofcom has today announced that they intend to toughen their existing Broadband Speed Code of Practice, which among other things requires UK ISPs to supply consumers with a personal estimate of their broadband line speed before buying. Under the new change this estimate will become more accurate, but there’s a catch.

FibreNation Start 1Gbps FTTH Broadband Rollout in Harrogate

30th January, 2020 (4 Comments)

The UK FibreNation project, which is currently being acquired by Cityfibre from TalkTalk for £200m (here), has today announced that they’ve started to roll-out their 1Gbps Fibre-to-the-Home (FTTH) broadband ISP network to 50,000 premises across the town of Harrogate in North Yorkshire.

Expert Reviews 2020 Awards Name Plusnet as Best UK ISP

30th January, 2020 (5 Comments)

An annual survey conducted by Expert Reviews has named UK ISP Plusnet as the “Overall Winner” of their 2020 Best Broadband Awards, although EE (BT) also picked up an award for “Best Customer Service” and Virgin Media came top for “Best Speed.” Sadly TalkTalk came bottom of the customer service table.

Ex-BBC Journalist Now TalkTalk’s Director of Corporate Affairs

28th January, 2020 (3 Comments)

Broadband ISP TalkTalk UK has hired the former BBC journalist and campaign strategist, Lucy Thomas, to be its new Director of Corporate Affairs. Lucy joins from the communications agency, Edelman, where she was Senior Director, leading campaigns and advising major brands like Coca Cola on reputation, PR and political campaigning etc.

Vodafone Created Most UK Complaints in Q3 2019 – Ofcom Study

24th January, 2020 (9 Comments)

Ofcom has today published their latest Q3 2019 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for fixed line broadband, home phone and mobile (Pay Monthly) service. Meanwhile Virgin Media took the most flak their Pay TV service.

Vodafone UK 1Gbps Home Broadband Live in Southend-on-Sea

22nd January, 2020 (28 Comments)

Cityfibre’s £30m project to roll-out a new 1Gbps capable Fibre-to-the-Home (FTTH) broadband network across Southend-on-Sea, which is being supported by UK ISP partner Vodafone (with TalkTalk to follow later), has officially started to go live for new customers in the large Essex based town.

ISP TalkTalk UK Joins BT TV in Removing the Universal Channel UPDATE

22nd January, 2020 (7 Comments)

Customers of broadband ISP TalkTalk, specifically those who take their YouView (IPTV) powered TV service alongside the premium ‘Entertainment Boost‘ add-on, may be displeased to learn that they too will now be removing the Universal Channel from display (BT confirmed the same last month).

Cityfibre Buy FibreNation and Set 8 Million UK FTTH Homes Goal

21st January, 2020 (24 Comments)

UK ISP TalkTalk has today confirmed that their wholesale full fibre (FTTH) broadband network sibling – FibreNation – has been sold to the Goldman Sachs backed Cityfibre for £200m cash. In response Cityfibre has increased their fibre optic roll-out plan from 5 million UK premises by 2025 to 8 million.

Ofcom Scorecards Help Compare Big Mobile and Broadband ISPs

9th January, 2020 (1 Comment)

The national communications regulator, Ofcom, has today partnered with the UK Regulators Network (UKRN) to publish a series of new scorecards that are intended to help customers compare several key areas from the largest broadband ISPs, mobile and phone providers. But what of smaller providers? Forget about it.

The UK Best Home Broadband ISP Options for 2020 by ISPreview

6th January, 2020 (0 Comments)

Trouble finding a new home broadband ISP? You’re not alone. Consumers in the UK face a bewildering choice of different providers and networks, which is only going to get worse as a growing number of new entrants enter the market. Our annual editors pick aims to highlight some of the top options for quality or affordability.

2019 vs 2015 Netflix UK Video Streaming Broadband ISP Speed Index

30th December, 2019 (15 Comments)

It’s that time of the year again when we take a look back to see how video streaming speeds by different broadband ISPs have changed for UK users of Netflix’s popular internet movie and TV service, which this year adds the impact from Vodafone’s fixed line service and oddly splits TalkTalk’s “fibre” and “DSL” connections.

The Top 2019 vs 2018 Fastest UK Mobile and Home Broadband ISPs

28th December, 2019 (10 Comments)

We’re finishing 2019 by taking a look back over the year to see how average broadband ISP download and upload speeds have changed across the top national fixed line and mobile operators. Overall the picture remains one of gradual improvement but the rollout of 5G and “full fibre” (FTTP) will soon change that dynamic.

Internet Data Traffic Dips at UK ISP TalkTalk for Christmas Day

27th December, 2019 (30 Comments)

Customers of broadband ISP TalkTalk gobbled less data on Christmas Day 2019 (25th Dec) than a normal Wednesday. Overall internet traffic on the provider’s network peaked at 4.107Tbps (Terabits per second) this year (3.35Tbps in 2018), which compares with 5.876Tbps on the first Wednesday of this month (3.96Tbps in 2018).

ISP TalkTalk Trial UK FTTP Ultrafast Broadband via Openreach

10th December, 2019 (32 Comments)

Last month UK ISP TalkTalk promised that they would launch a new range of ultrafast broadband packages “before the end of the calendar year“, which for the first time would be based off Openreach’s (BT) new gigabit-capable Fibre-to-the-Premises (FTTP) network. The first customer trials are now quietly going live.

consumer complaint uk red triangle warning sign by 123rf

Vodafone UK Top Naughty List for Q2 2019 Broadband Gripes

19th November, 2019 (7 Comments)

The latest Q2 2019 consumer complaints report from Ofcom has confirmed that UK ISP Vodafone attracted the most moans for fixed line broadband, while Plusnet were the worst for landline phone and Virgin Media did the same for both Mobile and Pay TV. On the flip side Sky Broadband generated the fewest gripes.