Zen and Direct Save Telecom Named Top ISPs by Genie for 2020

The annual Broadband Genie 2020 survey has today presented several awards to Zen Internet and Direct Save Telecom (DST), which saw both UK ISPs scoop wins across multiple categories. In particular Zen scooped the “Best Broadband Provider” accolade among others, while DST won for value and customer care.

The results were based off a combination of two surveys, including an interview that was conducted with 2,337 UK broadband bill payers (between 3rd December 2019 to 3rd February 2020) and a OnePoll survey with a separate group of 2,000 people (between 4th to 7th February 2020). Each category had a series of questions assigned to determine the winner.

Admittedly the sample size is fairly small and thus any results should be taken with a pinch of salt, but we have to credit the comparison site for including a much wider selection of ISPs this year. In total they gave a satisfaction rating across 18 providers and it’s worth noting that, looking at the ratings, most of the major players now sit toward the lower half of each category.

The odd one out below is Three UK, which doesn’t have a fixed line broadband service. We can only assume that this may be because of their 4G and 5G based “Home Broadband” packages, but it’s still a bit unusual for a survey to put fixed and mobile services side-by-side as they’re radically different methods of service delivery.

Best Broadband Provider

Most Recommended Provider

Best Value Provider

Best Customer Care

Most Trusted Provider