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Articles for Category Tag - voip

BT Urges Critical Infrastructure Providers to Get Off UK Copper Network

24th January, 2025 (79 Comments)

Telecoms giant BT has today “urged” providers of Critical National Infrastructure (CNI) to “move off” the “outdated copper network” as it is becoming “increasingly unstable“. BT claims its own data shows that 60% of CNI customers in the UK currently have no plan in place to start migrating off the legacy analogue network.

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Openreach List 163 More UK Areas for Copper to FTTP Switch – Tranche 19 UPDATE

17th January, 2025 (31 Comments)

Openreach (BT) has released the next January 2025 batch of 163 exchanges (Tranche 19) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only product option).

phone_voip_and_handset by 123RF ID 70258122

Zen Internet Claim a Third of Brits Unaware of Analogue Phone Switch-off

17th January, 2025 (39 Comments)

A new Censuswide survey conducted on behalf of broadband ISP Zen Internet, which involved 2,000 nationally representative UK consumers aged 16+, has revealed that 34% of respondents are still “unaware” of the upcoming switch from the old Public Switched Telephone Network (PSTN) to IP-based digital phone (VoIP etc.) services.

Scam Alert UK Finger on Computer Keyboard Warning

Scam Callers Target Broadband ISP BT’s UK Digital Voice Switchover

8th January, 2025 (15 Comments)

Consumer magazine Which? has warned customers of UK broadband ISP BT (inc. EE) to be on alert for phone scammers who are now actively impersonating BT’s support agents in order to exploit the ongoing migration onto digital landlines (Digital Voice). The scammers do this by trying to con customers into sharing their financial (payment) details.

Comms Council UK Appoints New Chair to Represent VoIP Providers

8th January, 2025 (0 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today announced that they’ve appointed new Chair, Tracey Wright, to replace Eli Katz, who, after 20 long years of service, stepped down as Chair on the 6th of January 2025.

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Business ISP bOnline Launch New FTTP Broadband, VOIP and Unlimited Calls Plan

16th December, 2024 (1 Comment)

Business focused UK broadband ISP bOnline today claims to have launched a new “industry beating” full fibre broadband (FTTP), Voice-over-IP (VoIP) and unlimited calls package for small businesses that costs from just £29.95 ex. VAT a month (this is said to represent a 33% drop over its equivalent previous monthly pricing).

ISP Zen Internet Warn UK Businesses Unprepared for Phone Switch-off

12th December, 2024 (4 Comments)

A new survey conducted by broadband ISP Zen Internet claims to have revealed that UK businesses are still “alarmingly unprepared” for the transition to IP-based digital phone (VoIP etc.) services. This is occurring with the phased shutdown of the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN).

Gigaclear Back of Engineers Jacket Near Van

Ofcom UK Widen Scope of Probe into Gigaclear’s Emergency Calls Failure

19th November, 2024 (1 Comment)

The UK telecoms regulator, Ofcom, has today confirmed that they’ve widened the scope of their recently launched investigation into rural broadband ISP Gigaclear, which was probing their possible failure to “provide accurate and reliable caller location information to emergency organisations“ (i.e. making it more difficult for police, fire and ambulances to find callers).

Gov Reach New Deal with UK Phone Operators to Protect Vulnerable Users

19th November, 2024 (5 Comments)

The UK Government’s Telecoms Minister, Sir Chris Bryant, has today announced that he’s agreed a new ‘Telecare National Action Plan‘ with major UK broadband and phone providers (e.g. BT, Virgin Media, Vodafone and Sky Broadband), which requires them to do more to protect vulnerable telecare users when upgrading phone lines to new digital (IP based) networks.

Virgin Media O2 UK See Success of Digital Phone Switch and Telecare Trial

18th November, 2024 (5 Comments)

Broadband ISP Virgin Media (O2) has today released a progress update on their Digital Landline Switchover (DLS) programme (i.e. migrating old analogue landline phones to IP-based services). This revealed some positive results from their recent trial with the telecare advisory body, TSA, which provided enhanced support to telecare users.

Dispute Erupts Between UK ISP Onecom and Eve VoIP Partner

14th November, 2024 (0 Comments)

Hampshire-based business broadband and cloud provider Onecom, which is backed by LDC and the Ares Management Corporation (here), has caused some concern among their partners after notifying them of an ongoing dispute with their supplier of eve Services (KM Telecom) that threatens to disrupt some services.

Business ISP VoiceHost Joins ITS Technology’s UK Full Fibre Network

30th October, 2024 (0 Comments)

The ITS Technology Group, which operates wholesale full fibre broadband and Ethernet networks (“Faster Britain“) across urban parts of the UK, has today announced that business voice and data solutions provider, VoiceHost, has joined their network as part of a strategic partnership.

Sky Broadband UK Move to Fix Sky Talk Activation Bug on FTTP Lines

25th October, 2024 (11 Comments)

Some customers of UK ISP Sky Broadband, usually including those who have just had a new Full Fibre (FTTP) package installed and are using Sky’s latest Max Hub router, appear to be struggling to get their new IP-based phone (Sky Talk) service activated after installation – a situation that can sometimes persist for several weeks. But a fix is on the way.

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Openreach Name Next 79 UK Areas for Copper to FTTP Switch – Tranche 18

11th October, 2024 (33 Comments)

Openreach (BT) has released the next batch of 79 exchanges (Tranche 18) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only product option).

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BT Block 20.1 Million SCAM and SPAMs from Reaching UK Home Phones

3rd October, 2024 (15 Comments)

Broadband ISP BT (EE) has this morning announced that their new scam protection service, which is based on Hiya’s technology and was introduced to their IP-based Digital Voice (phone) customers in May 2024, has blocked more than 2.4 million scam calls and almost 17.7 million spam calls since its introduction.

Comms Council UK Name Winners of Best 2024 VoIP Provider Awards

26th September, 2024 (0 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has this afternoon announced the winners of their 16th annual 2024 awards event at a ceremony at The IET in London.

Virgin Media UK Partners with TSA Telecare Body for Digital Phone Switch

3rd September, 2024 (3 Comments)

Broadband ISP Virgin Media (O2) has today given their Digital Landline Switchover (DLS) programme (i.e. migrating old analogue landline phones to IP-based services) a boost by signing a “first-of-its-kind partnership” with TSA, the telecare advisory body, to enhance the support provided to telecare users as the UK transitions to Digital Voice.