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Articles for Category Tag - voip

BT Moira Stuart Digital Voice Switchover campaign

Moira Stuart Helps BT Kick Off UK Digital Voice Switchover for Vulnerable Users

28th April, 2025 (45 Comments)

Broadband and phone provider BT (EE) has today launched a new campaign with Moira Stuart, a well-known British TV presenter and broadcaster, to help raise awareness around the switch to digital landlines and the forthcoming deadline of 31st January 2027 for vulnerable users.

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Zen Internet Survey Claims 52 Percent of Brits Still Have a Landline

24th April, 2025 (42 Comments)

A new Censuswide survey conducted on behalf of UK broadband ISP Zen Internet, which involved 2,000 nationally representative UK consumers aged 16+ (surveyed during Q1 2025), claims to have found that 52% of Brits still have a landline, yet only 15% use it regularly. But only a third intend to take (or have already) the digital voice alternative when the switchover occurs.

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Cross Party MPs Warn Risk to Life Still Exists with UK Digital Phone Switch

26th March, 2025 (27 Comments)

A new report from the Digital Communities All-Party Parliamentary Group (DC APPG) has been published, which examines the ongoing industry-led switchover from Openreach, BT and KCOM’s legacy phone lines to new digital (IP / VoIP based) networks. But it warns that, despite recent efforts, vulnerable users still face a “risk to life” from the switch.

Broadband ISPs Vodafone, BT, KCOM and Zen Internet Prep New UK Battery Backup

14th March, 2025 (47 Comments)

Broadband, mobile and phone provider Vodafone UK has today announced that they’ve teamed up with rival ISPs BT, KCOM and Zen Internet to help bring an improved Broadband Battery Backup (BBU) device for WiFi routers to market, which is said to be capable of powering a customers broadband router (inc. digital phone/voice service) for up to 4-to-7 hours.

Broadband ISP Sky Business Launch UK Cloud Voice Service

13th March, 2025 (0 Comments)

Broadband ISP Sky Business (Sky UK) has today announced the launch of their new Cloud Voice solution, which is partly intended to help businesses migrate away from the traditional Public Switched Telephone Network (PSTN) system before it’s switched-off at the end of this year (vulnerable consumers have longer, until 31st January 2027).

BT Warns One in Five Small UK Firms Still on “Analogue” Lines

4th March, 2025 (26 Comments)

Telecoms giant BT migrated 300,000 UK business customers away from legacy phone lines and on to digital broadband and phone solutions in 2024. But the provider claims that 22% of small businesses still see themselves as “analogue“, relying on tools like traditional landlines, paper contracts and fax machines, which must change before the old service is switched-off.

phone_voip_and_handset by 123RF ID 70258122

Internet Voice Provider Skype to Close Service in May 2025

28th February, 2025 (20 Comments)

In somewhat of a surprising development, global software and technology giant Microsoft has just announced that they intend to close one of the internet’s most familiar Voice-over-Internet Protocol (VoIP) style brands, Skype, during May 2025.

New Gov Action Plan Supports Vulnerable Users in UK Digital Phone Switchover

12th February, 2025 (20 Comments)

The UK government has published its revised Telecare National Action Plan (TNAP), which will require major UK broadband and phone providers (e.g. BT, Virgin Media, Vodafone and Sky Broadband) to go further with protecting vulnerable telecare users when upgrading legacy phone lines to new digital (IP based) networks.

Comms Council UK and NTS to Help Crackdown on Telephone Fraud

29th January, 2025 (0 Comments)

The Comms Council UK, which represents the UK’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today announced a new “joint information sharing initiative” with National Trading Standards (NTS) that aims to help “crack down on telephone fraud“.

BT Urges Critical Infrastructure Providers to Get Off UK Copper Network

24th January, 2025 (79 Comments)

Telecoms giant BT has today “urged” providers of Critical National Infrastructure (CNI) to “move off” the “outdated copper network” as it is becoming “increasingly unstable“. BT claims its own data shows that 60% of CNI customers in the UK currently have no plan in place to start migrating off the legacy analogue network.

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Openreach List 163 More UK Areas for Copper to FTTP Switch – Tranche 19 UPDATE

17th January, 2025 (31 Comments)

Openreach (BT) has released the next January 2025 batch of 163 exchanges (Tranche 19) in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based analogue phone and broadband products (i.e. FTTP becomes the only product option).

Zen Internet Claim a Third of Brits Unaware of Analogue Phone Switch-off

17th January, 2025 (39 Comments)

A new Censuswide survey conducted on behalf of broadband ISP Zen Internet, which involved 2,000 nationally representative UK consumers aged 16+, has revealed that 34% of respondents are still “unaware” of the upcoming switch from the old Public Switched Telephone Network (PSTN) to IP-based digital phone (VoIP etc.) services.

Scam Alert UK Finger on Computer Keyboard Warning

Scam Callers Target Broadband ISP BT’s UK Digital Voice Switchover

8th January, 2025 (15 Comments)

Consumer magazine Which? has warned customers of UK broadband ISP BT (inc. EE) to be on alert for phone scammers who are now actively impersonating BT’s support agents in order to exploit the ongoing migration onto digital landlines (Digital Voice). The scammers do this by trying to con customers into sharing their financial (payment) details.

Comms Council UK Appoints New Chair to Represent VoIP Providers

8th January, 2025 (0 Comments)

The Comms Council UK, which represents the United Kingdom’s national Unified Communications and Voice-over-Internet-Protocol (VoIP) phone industry, has today announced that they’ve appointed new Chair, Tracey Wright, to replace Eli Katz, who, after 20 long years of service, stepped down as Chair on the 6th of January 2025.

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Business ISP bOnline Launch New FTTP Broadband, VOIP and Unlimited Calls Plan

16th December, 2024 (1 Comment)

Business focused UK broadband ISP bOnline today claims to have launched a new “industry beating” full fibre broadband (FTTP), Voice-over-IP (VoIP) and unlimited calls package for small businesses that costs from just £29.95 ex. VAT a month (this is said to represent a 33% drop over its equivalent previous monthly pricing).

ISP Zen Internet Warn UK Businesses Unprepared for Phone Switch-off

12th December, 2024 (4 Comments)

A new survey conducted by broadband ISP Zen Internet claims to have revealed that UK businesses are still “alarmingly unprepared” for the transition to IP-based digital phone (VoIP etc.) services. This is occurring with the phased shutdown of the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN).

Gigaclear Back of Engineers Jacket Near Van

Ofcom UK Widen Scope of Probe into Gigaclear’s Emergency Calls Failure

19th November, 2024 (1 Comment)

The UK telecoms regulator, Ofcom, has today confirmed that they’ve widened the scope of their recently launched investigation into rural broadband ISP Gigaclear, which was probing their possible failure to “provide accurate and reliable caller location information to emergency organisations“ (i.e. making it more difficult for police, fire and ambulances to find callers).