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Articles for Category Tag - voip

BT Switch 3 Million UK Homes to Digital Voice Ahead of Legacy Phone Switch Off

20th March, 2026 (51 Comments)

Broadband and phone provider BT (EE) has today revealed that the majority of its landline phone using customers, over 3 million UK households, have now successfully switched to its IP-based Digital Voice service. But there’s still more to go ahead of the analogue phone switch-off in January 2027. Some 80% of BT’s business voice customers have also switched.

Analogue-uk-phone-handset-on-red-background 123rf

Phonely Claim 59 Percent of Older UK Adults Unaware of Analogue Phone Switch-Off

4th March, 2026 (43 Comments)

A new poll of 4,298 UK adults aged 50+, which was conducted by Voice over Internet Protocol (VoIP) provider Phonely (vested interest), has claimed that 58.7% of UK adults aged over 50 are still unaware that the country’s ancient legacy phone network is being switched off on 31st January 2027.

ISP BT Business Launch Sovereign Cloud Calling System for UK Firms

27th February, 2026 (6 Comments)

Communications and broadband provider BT Business has today announced the first product to be released as part of the company’s sovereign platform – ‘Sovereign Voice‘, which allows businesses to make and receive calls over a secure connection, while all call routing remains within the UK’s own borders.

Bright Edge Networks Launch New UK Wholesale Telecoms Platform – Beacon

24th February, 2026 (0 Comments)

Telecoms and networking provider Bright Edge Networks has today announced the launch of a new UK wholesale telecoms platform, which has been designed to enable Managed Service Providers (MSP) and resellers to self-serve a variety of broadband and hosted VoIP solutions “with full margin control“.

Broadband ISP Gigabit IQ Partners Careline365 to Support UK Digital Phone Switch

13th February, 2026 (0 Comments)

Internet access and online security provider Gigabit IQ (formerly Grayshott Gigabit) has this morning announced that they’ve partnered up with telecare alarm provider Careline365, which aims to help protect vulnerable and elderly households during the UK’s transition away from analogue landlines and on to digital phone services with a new package.

Altnet Broadband ISP Toob Adopts Phonely VoIP Service for UK Digital Phone

11th February, 2026 (8 Comments)

Hampshire-based alternative network and UK ISP toob, which has built a gigabit speed Fibre-to-the-Premises (FTTP) based broadband network across parts of South England and also harnesses CityFibre’s network in other areas, has today agreed a new partnership to offer a digital landline service via Phonely’s VoIP platform.

Openreach Warn 500K UK Business Lines Haven’t Switched Away from Legacy Phones

5th February, 2026 (68 Comments)

National operator Openreach (BT) has today warned that “more than half a million business lines” still haven’t migrated away from the old Public Switched Telephone Network (PSTN) to new IP-based digital phone (VoIP etc.) alternatives, which with only 12-months to go until the service is switched-off risks firms being exposed to price hikes, as well as “failing equipment and eventual loss of service“.

Utility Warehouse Join Charter to Protect Vulnerable UK Users in Digital Phone Switch

23rd January, 2026 (0 Comments)

Energy and communications provider Utility Warehouse (UW), which offers broadband, mobile, energy and insurance services to UK consumers, has become the latest telecoms provider to sign the Government’s Public Switched Telephone Network Charter – committing them to protect “vulnerable customers” (e.g. those with telecare devices) when upgrading old phone lines to IP-based digital equivalents.

phone_voip_and_handset by 123RF ID 70258122

ScamBlocker Launch Own UK Digital Landline Home Phone Service

22nd January, 2026 (3 Comments)

Communications platform provider SONIQ Labs has launched a new “AI-powered digital landline service” called ScamBlocker Home, which connects via your existing broadband router and promises to protect UK households from telephone fraud by screening unknown callers before the phone rings.

Openreach exchange engineer testing fibre

Openreach List Next 132 UK Areas for Copper to FTTP Switch – Tranche 23

19th January, 2026 (6 Comments)

Openreach (BT) has just published the next batch (Tranche 23) of 132 exchanges in their “FTTP Priority Exchange” stop sell programme – covering 1.23 million premises. This reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based legacy phone and broadband products (i.e. FTTP becomes the only product option, where it’s available).

Ofcom Warn BT of Possible Investigation Over Troubled UK Digital Phone Switch

7th January, 2026 (20 Comments)

The UK telecoms regulator has responded to recent concerns that BT’s switch to broadband-based Digital Phones may have left some vulnerable customers without access to a working service. Ofcom warns that they could potentially “step in” and investigate the operator (such things sometimes lead to a significant fine), but it’s not yet clear if they will.

BT Battery Back Up BBU for SmartHub Plus Router

UK ISP BT Criticised Over Failure of Broadband Battery Backup During Power Cuts

2nd January, 2026 (74 Comments)

Broadband provider BT (EE) has been criticised by a resident of the remote Outer Hebrides (Scotland) island of Scalpay after they found that the Battery Backup (BBU) device, which the ISP provided for their internet and Digital Voice (phone) service, failed to work in two out of three recent power cuts. A bit of a problem as the house also gets no mobile signal.

Openreach Relax Stop Sell Rules in FTTP Priority Areas to Aid Migration of Old Lines

16th December, 2025 (13 Comments)

Network access provider Openreach has announced that they will soon temporarily allow a “bulk relaxation” of FTTP Priority Exchange “Stop Sell” rules across the UK (excluding Northern Ireland), under certain criteria, in order to help migrate old lines off their legacy Wholesale Line Rental (WLR) service.

UK ISP Spitfire Launch PSTN Switch Off Migration Service for Businesses

9th December, 2025 (3 Comments)

Business telecommunications and UK broadband ISP Spitfire has today launched its new PSTN Switch Off Migration service, which is designed to provide both technical support and expertise to UK businesses making the move from the old Public Switched Telephone Network to all-IP (digital).

Virgin Media UK Fined £23.8m Over Poorly Handled Digital Phone Migrations

1st December, 2025 (20 Comments)

Broadband ISP and phone provider Virgin Media (O2) has today been hit with a £23.8 million fine by telecoms regulator Ofcom, which occurred after they were found to have “failed to protect vulnerable telecare customers” during their programme to migrate them from analogue phone services to IP-based digital landlines.

Ofcom Warns UK Phone Providers to Ensure Customers Can Contact 999

3rd November, 2025 (6 Comments)

The telecoms regulator, Ofcom, has opened a new compliance programme to assess whether regulated UK phone providers are meeting their obligations concerning the need to ensure access to emergency calls (e.g. 999 and 112). The move comes after a string of broadband and VoIP providers, including BT, Gigaclear and Vonage, were fined over various related failings (here, here and here).

2025 Openreach engineer testing connections in exchange PR 200125

Openreach List Next 94 UK Areas for Copper to FTTP Switch – Tranche 22

10th October, 2025 (19 Comments)

Openreach (BT) has today published the next (Tranche 22) batch of 94 exchanges in their “FTTP Priority Exchange Stop Sell” programme, which reflects areas where over 75% of premises are able to get full fibre lines and will thus stop selling copper based legacy phone and broadband products (i.e. FTTP becomes the only product option).