Broadband ISP Zen Internet Refreshes UK Full Fibre FTTP Plans

UK ISP Zen Internet has followed last week’s soft launch (here) by releasing their new line-up of Fibre-to-the-Premises (FTTP) based broadband packages, which replaces the old 80Mbps, 160Mbps and 330Mbps tiers with a simplified but faster set of plans including 100Mbps, 500Mbps and 900Mbps+.

The new “full fibre” packages are all based off wholesale products from Openreach’s national network, which has so far made FTTP available to 2.75 million premises and this should reach 4.5 million by March 2021. After that the operator has an ambition to cover 20 million homes and businesses by the mid to late 2020s (2025-30).

As usual each of Zen’s packages come included with unlimited usage, a free wireless broadband router (FRITZ!Box 7530), static IP address, UK support and their “lifetime price guarantee” (i.e. they keep the same monthly price on your monthly bundle when your contract ends).

We should add that Zen also supports Ofcom’s Automatic Compensation system and includes a subtle “speed guarantee“, which pledges that “if the speed between Zen and your router is significantly below our estimate, and we’re unable to fix the problem, you can end your contract penalty-free.” Otherwise the new packages are priced as follows.

Full Fibre 100 (18Mbps upload)
18 Month Term
£19.99 Setup (one-off)

PRICE: £38.99 per month

Full Fibre 500 (70Mbps upload)
24 Month Term
£55 Setup (one-off)

PRICE: £55 per month

Full Fibre 900 (100Mbps upload)
24 Month Term
£55 Setup (one-off)

PRICE: £70 per month

Sadly, for some reason the ISP still only accepts FTTP orders via the phone, which tends to discourage some consumers and those with hearing difficulties. Otherwise Zen has a fairly attractive package line-up, particularly when you factor in their usually higher quality of service, use of a decent router model and the static IP address. If you want a voice service on top of all this then you’ll need to add +£10.