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Broadband ISP Zen Internet Refreshes UK Full Fibre FTTP Plans

Wednesday, July 15th, 2020 (7:36 am) - Score 3,879
zen internet uk isp

UK ISP Zen Internet has followed last week’s soft launch (here) by releasing their new line-up of Fibre-to-the-Premises (FTTP) based broadband packages, which replaces the old 80Mbps, 160Mbps and 330Mbps tiers with a simplified but faster set of plans including 100Mbps, 500Mbps and 900Mbps+.

The new “full fibre” packages are all based off wholesale products from Openreach’s national network, which has so far made FTTP available to 2.75 million premises and this should reach 4.5 million by March 2021. After that the operator has an ambition to cover 20 million homes and businesses by the mid to late 2020s (2025-30).

As usual each of Zen’s packages come included with unlimited usage, a free wireless broadband router (FRITZ!Box 7530), static IP address, UK support and their “lifetime price guarantee” (i.e. they keep the same monthly price on your monthly bundle when your contract ends).

We should add that Zen also supports Ofcom’s Automatic Compensation system and includes a subtle “speed guarantee“, which pledges that “if the speed between Zen and your router is significantly below our estimate, and we’re unable to fix the problem, you can end your contract penalty-free.” Otherwise the new packages are priced as follows.

Full Fibre 100 (18Mbps upload)
18 Month Term
£19.99 Setup (one-off)

PRICE: £38.99 per month

Full Fibre 500 (70Mbps upload)
24 Month Term
£55 Setup (one-off)

PRICE: £55 per month

Full Fibre 900 (100Mbps upload)
24 Month Term
£55 Setup (one-off)

PRICE: £70 per month

Sadly, for some reason the ISP still only accepts FTTP orders via the phone, which tends to discourage some consumers and those with hearing difficulties. Otherwise Zen has a fairly attractive package line-up, particularly when you factor in their usually higher quality of service, use of a decent router model and the static IP address. If you want a voice service on top of all this then you’ll need to add +£10.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
17 Responses
  1. Oliver says:

    Pretty competitive prices for a service including a static IP and router. (And more importantly, isn’t BT).

    A tiny bit remorseful that I went with BT on the 500 halo* package For £50/month back in May. Not that remorseful though – the speed is great.

    *For some reason they gave me Halo for free as they couldn’t find the correct price on their system.

  2. A_Builder says:

    Keen pricing from a reputable ISP.

    Interesting that they have chosen to me more asymmetric than the underlying network?

    Presumably to keep a lid on costs…..

    1. Mark Jackson says:

      Openreach set the speeds, they’re the same for all ISPs, so it’s nothing on Zen’s side in that respect. Zen’s speeds might differ a bit from the wholesale level because they, like all ISPs, are required to only advertise average headline speeds (a median as measured at peak time).

    2. NE555 says:

      The base service must be using the rarely-seen 115/20 product from Openreach (which makes sense, as at wholesale it is the same cost as 80/20)

  3. Name says:

    18Mbps upload is a joke.

  4. David Bell says:

    Why is Zen charged G.fast more expensive than FTTP?

    1. Simon says:

      The Openreach G.fast costs are higher, specifically on the upfront activation fees etc. They also don’t offer the same discounts as they make available on FTTP.

  5. Shaun McDonald says:

    If they team up with CityFibre who are installing the ducts around me just now, I’d be keen to switch. Or maybe if be better staying on the on the g.fast install.

  6. carlse says:

    Does this mean my 80/20 package will now be 100/20 for the price of 80/20 ?

    1. william says:

      no

  7. Mr Dagnis Straupmanis says:

    Honestly like when UK will see 100/100 or 500/500 speeds?

    1. CarlT says:

      Like Hyperoptic and Vodafone Gigafast you mean?

    2. David Stamp says:

      B4RN already offers 1,000 Mbps upload and 1,000 Mbps download for £30 per month

  8. KG2087 says:

    If Zen and BT both use Openreach and BT’s prices are so much more reasonable, is there any reason to not just go with BT instead? Customer service aside, talking straight about a like-for-like product for the price comparison.

    1. James says:

      The speeds are the same but not a like for like!

  9. Ross says:

    I’ve signed up for Zen’s Full Fibre 500 and the final stage of the install is scheduled for Wednesday. I’m a bit confused though as the Fritz!Box router they’ve sent is the 7530 but that seems to only be able to go up to 300Mb VDSL. Am I going to need to get my own third party router to get the full 500Mb?

    1. James Hamilton says:

      Not sure why they’ve sent you a VDSL modem/router for a full fibre connection? Surely it will just be an Ethernet connection from the NTU/ONT and using PPPoE to authenticate and get online?

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