Broadband ISP Virgin Media UK Introduce Bill Credits up to £250 for Switching

New customers looking to switch to broadband, phone and TV provider Virgin Media (O2) may like to know that they’ve just introduced “Bill Credits” (i.e. Switching Credits or Contract Buyout), which will be available until 1st April 2026 and are said to be worth up to £250 on their top packages.

Despite the slightly generic and thus perhaps confusing name of “Bill Credits“, Virgin Media are really introducing switching credits, which are intended to help customers who switch to their service to cover some or most of the Early Termination Charges (ETC) that may have been levelled against them by their old ISP (this usually occurs if you attempt to exit your old contract early).

New customers who want to take advantage of this must raise a claim within 60 days of activating their service. A final bill from their old provider must also be presented, which needs to clearly show the disconnection fee that has been charged by their previous provider (the bill must not to be older than 30 days from the date the customer ordered their Virgin Media service). Any early termination fees must have also been paid in full to the losing provider. Virgin Media’s bill credits are capped at the value of their early termination fees, up to £250 (whichever is lower).

Student broadband contracts, 30-day rolling contracts and Essential (social tariff) broadband customers are not eligible for these credits.