Home » UK ISP News Archive » Article Tag: O2 (1410 Posts)

Articles for Category Tag - O2

Monzo Launch O2 Powered UK eSIM 5G Mobile Plans with Prices that Fall, Not Rise

28th May, 2026 (3 Comments)

Digital banking company Monzo has today followed rival Revolut by soft launching their own set of eSIM based mobile plans that are “simple, flexible and rewards staying, not switching“, which will be powered by O2’s (Virgin Media) national 4G and 5G mobile data (broadband) network. The service will also offer “seamless international roaming capabilities” through 1GLOBAL.

Sky Mobile UK Doubles Roaming Destinations to 120 for Just £2 a Day

27th May, 2026 (3 Comments)

Customers of the Sky Mobile service, which is an O2 (Virgin Media) powered Mobile Virtual Network Operator (MVNO) with nearly 4 million UK subscribers, has today announced that they’re making it even easier to stay connected while travelling by doubling its global roaming destinations from 55 to 120 across the EU/EEA, USA, Australia and more.

Virgin Media O2 Satellite Service Extended to UK Apple iPhone Users

27th May, 2026 (9 Comments)

Mobile operator O2 (Virgin Media) has today announced that their new Direct-to-Device (D2D) based O2 Satellite service (here), which for just £3 extra per month enables normal Smartphones to connect to their mobile network via Starlink’s satellites, will be extended to work on Apple iPhones from tomorrow.

Streetwave UK Surveys Mobile Network Coverage on the River Thames

27th May, 2026 (2 Comments)

Network analyst firm Streetwave has today published the results from a new study they conducted, which examined mobile network (4G, 5G) coverage and mobile broadband performance across part of the River Thames (Putney Pier to Westminster Pier) in London, while travelling onboard an Uber Boat (Thames Clippers). Vodafone came out on top.

Virgin Media O2 UK Community Forum Screenshot by ISPreview 100326

Virgin Media and O2 UK Change Plans for Community Forum Merger

26th May, 2026 (8 Comments)

Broadband and mobile providers Virgin Media and O2 (VMO2) have changed their plans for the previously proposed merger of their respective customer community forums. The complexity of the challenge means that they will now focus on reintroducing the two communities separately, at least at first.

Virgin Media O2 2025 UK Apprentice Female Engineer

Nexfibre List FTTP Broadband Upgrades for 7 Further UK Locations

22nd May, 2026 (9 Comments)

Network operator nexfibre, which shares some of their parentage with Virgin Media (they harness the same build teams), has today revealed another batch of seven locations across the United Kingdom – reflecting a total investment of £12.2m and 76,600 premises passed – that will benefit from an upgrade to their latest full fibre (FTTP – XGS-PON) broadband tech.

Smartphone-chat-and-text-SMS-messages-uk-123rf-106949094

Gauging Support for Cross-Platform E2EE RCS Messaging on UK Mobile Operators UPDATE

20th May, 2026 (6 Comments)

Google and Apple recently began bringing cross-platform end-to-end encryption to Rich Communication Services (RCS), which is a data-only messaging service that’s intended to replace traditional SMS text messaging (you need a mobile internet / broadband connection for it to work). But it’s not yet fully available from all UK mobile operators.

Tenby Mobile Mast by Ryan with permission 080426

Vodafone UK Deploy New Mast to Fix Long Running Mobile Problems in Tenby

18th May, 2026 (3 Comments)

Mobile and broadband provider Vodafone (VodafoneThree) has today confirmed to ISPreview that they’ve finally deployed and activated a new mobile mast to help fix the problems in the Pembrokeshire (Wales) seaside town of Tenby (here). Locals have been suffering from months of poor signal since the old mast suddenly vanished at the start of 2026.

Virgin Media O2 UK 2025 Customer Support at Manchester Island

Virgin Media O2 UK to Improve Customer Support via New Training

14th May, 2026 (13 Comments)

Broadband and mobile giant VMO2 (Virgin Media and O2) has this morning announced that they’re partnering up with the Institute of Customer Service (ICS) on a new certified training programme for frontline contact centre staff, which is designed to help them better handle “complex and sensitive customer interactions“.

Virgin Media O2 UK Account Locked for Security Reasons Message

Virgin Media O2 Locking Some UK Accounts for Unclear Security Reasons

13th May, 2026 (15 Comments)

In recent months we’ve noticed what looks to be a rise in the number of O2 (Virgin Media) Mobile customers reporting that access to their account IDs have been “locked” due to unclear “security reasons“, which has in some cases taken several weeks or months for customers to get resolved. In other cases the issue may reoccur shortly after being resolved.

Virgin Media O2 UK Sets Out New Net Zero Focused Responsible Business Plan

12th May, 2026 (9 Comments)

Broadband and mobile operator Virgin Media and O2 (VMO2) has today set out a new “Responsible Business Plan” to 2030, which updates their approach to improving sustainability and social impact. In short, more support and new targets for tackling digital exclusion, reducing carbon emissions and greater recycling etc.

woman customer complaints call center vector illustration eps 10

Vodafone Attract Most Ofcom UK Complaints for Broadband and O2 for Mobile – Q4 2025

11th May, 2026 (7 Comments)

Ofcom has today published their latest quarterly (Q4 2025) study of UK consumer telecoms and TV complaints, which finds that Vodafone attracted the most complaints from customers for fixed broadband services, while O2 came top of the naughty table for Mobile services and EE did the same for Pay TV.

Study Highlights UK Competition Challenges of Netomnia’s Acquisition by Nexfibre

8th May, 2026 (24 Comments)

A new study from Point Topic has examined the impact on infrastructure level competition from nexfibre’s £2bn move to acquire full fibre broadband operator Netomnia (here). The analyst suggests that consumers in overlapping areas could see reduced infrastructure-level competition and less aggressive pricing over time, which may impact the Competition and Markets Authority‘s (CMA) assessment of the deal.

O2 UK Switches On 5G Standalone Mobile Broadband Network in Wales

6th May, 2026 (9 Comments)

Mobile operator O2 (Virgin Media) has this morning announced that they’ve switched-on their next-generation 5G Standalone (5GSA / 5G+) mobile broadband network in Wales, which is said to reach more than 800,000 residents and businesses across 9 large towns and cities, 18 smaller towns, and 133 villages.

NET CHECK UK Mobile Network Testing Car Outside London Palace

NET CHECK Awards Vodafone UK as London’s Best Mobile Network for 2026

5th May, 2026 (2 Comments)

Broadband and mobile operator Vodafone UK has, for the third year running, topped a new network benchmarking study of 4G and 5G (mobile broadband and calls) performance across London, which was conducted by the Berlin-based NET CHECK group. But sadly Three UK found themselves at the bottom of the study.

Virgin Media O2 UK Broadband Users Fall by 5.6k as Full Fibre Build Stalls UPDATE

1st May, 2026 (40 Comments)

Network operators Virgin Media and O2 (VMO2) have today published their latest Q1 2026 results and revealed that their gigabit broadband network increased its UK coverage by just 6,400 premises in the quarter (down from 115.1k in Q4), while related consumer customers fell to a total of 5,446,100 (down by -5.6k in Q1 2026). VMO2’s total mobile base also fell to 46.44m.

Virgin Media O2 Business UK and Daisy Rebrand O2 Daisy to O2 Business

29th April, 2026 (4 Comments)

Business telecoms company O2 Daisy, which reflects the recent merger between VMO2 Business (Virgin Media and O2) and Daisy Group (here and here), has today announced the next phase of their strategy for the UK’s B2B market by rebranding – again – O2 Daisy to O2 Business