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Articles for Category Tag - O2

Study Claims UK Restaurants “Ruined” by Poor Mobile Connectivity

15th August, 2019 (11 Comments)

A new survey of 2,000 mobile phone using UK adults, which was conducted by Global Wireless Solutions and OnePoll, has claimed that 11% of respondents felt their experience in a restaurant had “been ruined due to poor mobile connectivity.” Meanwhile EE and O2 offered the most reliable service while inside such eateries.

Giffgaff UK Refreshes 4G Mobile Tariffs with Double the Data

15th August, 2019 (16 Comments)

Mobile operator giffgaff has once again (they seem to do it each year) refreshed their range of 4G mobile “goodybag” plans by effectively doubling the data (mobile broadband) allowances on three of their mid-range tariffs, which for example means that for £15 per month you’ll now get 15GB instead of 8GB.

EE Named Best UK Mobile Operator for H1 2019 by RootMetrics

13th August, 2019 (1 Comment)

RootMetrics will today publish their latest H1 2019 study of 4G mobile network performance in the United Kingdom, which once again concluded that EE (BT) is overall still the top performing operator and also delivered the fastest aggregate mobile broadband download speed in UK-wide testing (37.6Mbps). Sadly O2 remains at the bottom.

O2 and Three UK Clash Over Ofcom 5G Spectrum Defragmentation Plan

12th August, 2019 (10 Comments)

Mobile operator O2 (Telefonica) has criticised Ofcom’s recent proposal to defragment the 5G ultrafast mobile broadband friendly 3.4-3.8GHz radio spectrum bands after next year’s auction, which they complain favours Three UK (H3G) by allowing them to establish a “kingmaker” position from where they can obstruct rivals.

New Study Slams Lack of 100% UK Geographic 4G Mobile Coverage

9th August, 2019 (22 Comments)

A new Which? study has found that in 524 out of 650 UK parliamentary constituencies 4G mobile coverage is not available via all four operators to the whole constituency. The most poorly-served city-based constituencies (all under 80% coverage) were Rochford, Southend, South West Devon, Romsey and Southampton North.

Giffgaff Fined £1.4m for Overcharging 2.6 Million UK Customers

30th July, 2019 (3 Comments)

Ofcom has concluded their investigation into “inaccurate” billing at 4G mobile operator giffgaff – owned by O2 (Telefonica UK) – and has fined the company £1.4 million after it found that an error in their billing system led to around 2.6 million customers’ being overcharged up to almost £2.9m in total over a period of nearly 8 years.

O2 UK Confirms Plan to Re-enter Fixed Line Broadband Market

26th July, 2019 (4 Comments)

Mobile operator O2 (Telefonica UK) has confirmed earlier reports that it intends to return to the fixed line broadband market. The move could result in the provider either moving to build their own “full fibre” (FTTP) style network or partnering with another ISP (e.g. Virgin Media, Cityfibre).

Sky Mobile UK Preparing to Launch 5G Plans in November 2019

26th July, 2019 (0 Comments)

Sky (Sky Broadband) has this morning announced that they will launch their own 5G based Sky Mobile plans during November 2019, which as a Mobile Virtual Network Operator (MVNO) partner of O2 will of course be directly linked to their UK rollout plan (here) for the new ultrafast mobile network.

O2 UK Sets October 2019 Rollout for Ultrafast 5G Mobile Broadband

25th July, 2019 (1 Comment)

Mobile operator O2 (Telefonica) has today confirmed that their next generation ultrafast 5G (mobile broadband) network will join EE, Vodafone and Three UK by beginning its commercial rollout in October 2019. The aim being to go live in 20 towns and cities this year and a total of 50 by Summer 2020.

O2 and Vodafone Finalise UK Agreement to Share 5G Active Equipment

24th July, 2019 (1 Comment)

Mobile operators O2 and Vodafone have today finalised a deal that will extend their existing joint 50:50 network sharing agreement to include 5G mobile active equipment, such as radio antennas, on shared network sites across the UK. But earlier proposals to deliver a “shared, future proof fibre” network have not materialised.

Plusnet Shamed for Q1 2019 UK Broadband and Phone Complaints

23rd July, 2019 (9 Comments)

A new report from Ofcom has revealed that Plusnet attracted the most UK consumer complaints for fixed line broadband and phone in Q1 2019, while Vodafone attracted the most gripes for Mobile and TalkTalk for Pay TV services. On the flip side Sky Broadband (Sky TV) and EE generated the fewest fixed line moans.

Ofcom Pushes Fair Pricing on UK Mobile and Handset Bundles

22nd July, 2019 (8 Comments)

The UK communications and media (broadband, mobile, TV etc.) regulator has today set out a range of new measures that are intended to tackle bundles of both mobile handsets and tariffs (airtime contracts) together, which often continue to charge consumers for the handset even once the minimum contract term has ended.

O2 Spends £32m to Boost 4G Capacity at 400 UK Tourist Hotspots

19th July, 2019 (8 Comments)

Mobile operator O2 has invested £32 million to upgrade their existing 4G network capacity at just under 400 UK tourist hotspots for the summer holidays. Some of the locations to benefit from this include the Abbey Road crossing, Piccadilly Circus, Buckingham Palace and the Angel of the North.

Ofcom Investigate “Extraordinary” Billing Accuracy Failure at O2 UK

10th July, 2019 (1 Comment)

The telecoms regulator has opened an investigation into mobile operator O2 and its compliance with their billing rules (General Condition 3.2), which requires providers to ensure that their charges are accurate and represent the services received by the customer. Apparently they’ve suffered an “Extraordinary Performance Failure.”

Ofcom – From Monday Text PAC to 65075 to Switch UK Mobile Operators

28th June, 2019 (36 Comments)

The telecoms regulator, Ofcom, has today braced the industry for the introduction of their new “Text-to-Switch” (Auto-Switching) system for UK mobile operators like Vodafone, O2, Three UK and EE, which is going live on Monday next week. The new system will make it easier and quicker for consumers to change networks.

Grant Shapps MP Calls for Competition Probe of UK Mobile Giants

24th June, 2019 (4 Comments)

The chair of the cross-party British Infrastructure Group (BIG), Grant Shapps MP, has called on the Competition and Markets Authority (CMA) to investigate claims of “potential collusion between some major operators,” which it’s alleged may have contributed to the sudden collapse of mobile retailer Phones 4U in 2014.

Winners of the 2019 Connected Britain Broadband Awards Confirmed

19th June, 2019 (0 Comments)

The annual Connected Britain Awards 2019 (Total Telecom) were handed out last might to a number of winners in London, which among other things saw several UK broadband ISPs and “full fibre” network projects (Openreach, BT, KCOM, Superfast Essex etc.) pick up awards for their various different efforts.