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Articles for Category Tag - O2

Competition Tribunal Allows UK Mobile Handset Overcharging Case to Proceed

18th November, 2025 (0 Comments)

The Competition Appeal Tribunal (CAT) has allowed a class action claim – originally worth “at least” £3.285bn – against EE (BT), Vodafone (Three UK) and O2 (Virgin Media) to move forward, albeit with limitations. The case, brought by Justin Gutmann and law firm Charles Lyndon, accuses the operators of overcharging for mobile handsets beyond the end of their contractual term.

O2 UK Hit Customer with £1,000 Bill After Losing their Mobile Number

16th November, 2025 (17 Comments)

Most people who call up their mobile operator’s retentions team to negotiate a better deal don’t expect to walk away from that with an unexpected £1,000 bill and to later be told that “sorry … we’ve lost your [mobile] number [and] … there isn’t anything we can do about it“. Nevertheless, that’s what recently happened to one of O2’s (Virgin Media) customers.

Streetwave Publish Map of South Yorkshire 4G and 5G Mobile Cover and Data Speed

14th November, 2025 (5 Comments)

A few months ago we reported that the South Yorkshire Mayoral Combined Authority (SYMCA) in England and network analyst firm Streetwave had begun a new project to map 4G and 5G mobile broadband coverage and speed across the region using bin lorries (here). The data from this has now been made available to the public via a new interactive map.

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Poverty Alliance Warn Vulnerable Users at Risk from UK 2G and 3G Mobile Switch Off UPDATE

10th November, 2025 (22 Comments)

A new report from the Digital Poverty Alliance (DPA) has warned that the ongoing switch-off by mobile operators Vodafone / Three UK, EE and O2 of legacy 3G and 2G networks “exposes a deep fault line in digital inclusion,” which they say could risk disconnecting vulnerable users (e.g. those with telecare systems and safety devices) from essential communication and support.

Nexfibre Publish Q3 2025 UK Full Fibre Broadband Build Update – 2.44M Premises

7th November, 2025 (11 Comments)

Network operator nexfibre, which shares some parentage with ISP partners Virgin Media (O2) and giffgaff, has published their latest quarterly Q3 2025 build update and confirmed that their new 10Gbps capable Fibre-to-the-Premises (FTTP) broadband network now covers 2.44 million UK premises. But future deployments beyond 2025 remain uncertain.

Telefonica Strategic 5 Year Plan Announcement

Key News for Virgin Media O2 as Telefonica’s Strategic Plan to Focus on UK

5th November, 2025 (8 Comments)

Spanish telecoms giant Telefónica, which forms part of the joint venture that controls broadband and mobile operators Virgin Media and O2 UK, has today announced the outcome of their recent Strategic Review and set out the six pillars underpinning their new five-year strategic plan. This includes consolidation and retaining the UK as one of their core markets.

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Gov Push Ofcom to Tackle Mid Contract UK Broadband and Mobile Price Hikes

4th November, 2025 (27 Comments)

The Secretary of State for Science, Innovation and Technology (DSIT), Liz Kendall, has now joined the chorus of displeasure at O2’s recent decision (here) to increase their annual mid-contract price rises beyond what customers agreed when they signed-up. In response, the minister has directed Ofcom’s CEO, Dame Melanie Dawes, to “look at in-contract price rises again“.

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Giffgaff Expands Full Fibre Broadband Availability to Include Chester UK

3rd November, 2025 (4 Comments)

Mobile and internet provider giffgaff, which is owned by Telefónica UK (VMO2), has today informed ISPreview that their recently launched (here) full fibre broadband products for homes – powered by nexfibre and Virgin Media’s networks – have now been made available to people living in the Cathedral City of Chester (Cheshire, England).

Virgin Media O2 Appoint Kate Dohaney as CEO of UK Mobile Provider giffgaff

3rd November, 2025 (0 Comments)

The parent(s) of mobile network operator giffgaff, which is controlled by Virgin Media and O2, have today announced that outgoing Chief Executive Officer (CEO), Ash Schofield, who announced he was stepping down back in July 2025 (here), is to be replaced by Kate Dohaney.

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O2 UK Reach Grim Milestone as Mobile Network Blocks 1 Billion Scam Texts

3rd November, 2025 (3 Comments)

Mobile operator O2 (Virgin Media) has today revealed that over 1 billion scam text messages have been blocked by their network and prevented from reaching customers. The provider is now calling on the government to ensure that their forthcoming Fraud Strategy helps to tackle this by empowering law enforcement with the tools and resources needed to crackdown on the problem.

Virgin Media O2 Integrate Neutral Host Small Cell into Live UK 5G SA Network

3rd November, 2025 (3 Comments)

O2 (Virgin Media) has partnered with IONX Networks to become one of the first mobile operators in the UK to successfully integrate a neutral host Small Cell into their live 5G Standalone (SA) core network, which supports the ongoing expansion of their new ultrafast mobile broadband service (currently available to more than 70% of the population).

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Ofcom and UK Mobile Providers Agree on Wholesale Price of Bulk Biz Texts

31st October, 2025 (1 Comment)

Ofcom has today announced that they’ve secured “voluntary commitments” from mobile operators including EE, O2, Sky and VodafoneThree (Vodafone and Three UK) to help stabilise the wholesale prices of automated text (SMS) messages that organisations send to people (A2P – application-to-person); these are widely used by organisations across the public and private sectors.

O2 UK Reduce Flexibility to Swap Your Phone After 90 Days, Now it’s 11 Months

31st October, 2025 (14 Comments)

Customers of mobile operator O2 (Virgin Media), specifically those with the ‘Switch Up‘ service on their plan that gives you the flexibility to swap your Smartphone after 90 days (without having to pay off your contract), have recently been informed that the operator will shortly extend this period to 11 months.

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Ofcom Express Disappointment over O2’s UK Mobile Price Hike, But Doesn’t Act UPDATE

30th October, 2025 (38 Comments)

The UK telecoms regulator, Ofcom, has today said they’re “disappointed” by mobile operator O2’s (Virgin Media) recent decision (here) to increase their annual mid-contract price rises beyond what customers agreed when they signed-up (often above inflation too) and then forcing that upon existing customers. But so far an expression of disappointment is all they’ll do.

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EE and Three UK Attract Most Complaints for Broadband and Mobile in Q2 2025

30th October, 2025 (12 Comments)

Ofcom has today published their latest quarterly Q2 2025 study of UK consumer telecoms and TV complaints, which names EE as attracting the most gripes from customers for fixed broadband and Pay TV services, while Three UK took the most flak for Mobile services.

Virgin Media UK See Broadband Customers Grow as O2 Joins Starlink for Mobile

30th October, 2025 (10 Comments)

The latest Q3 2025 results from Virgin Media and O2 have revealed that their FTTP broadband network increased its coverage by 139,300 premises in the quarter (up from 114.9k in Q2). Similarly, related customers grew to total 5,704,300 (up by 60.8k in Q3 vs -51.4k in Q2) and O2’s mobile base jumped by 419,400 in the quarter, while also doing a multi-year deal with Starlink for satellite mobile (Direct to Cell).

Netomnia 2025 engineer up pole in Cheltenham

Virgin Media O2 Ponder £2bn UK Broadband Deal to Acquire Netomnia UPDATE

30th October, 2025 (85 Comments)

A major newspaper has this morning claimed that broadband giant Virgin Media (O2) have opened non-exclusive talks with alternative full fibre network operator Netomnia (Youfibre, Brsk), which could result in a £2bn deal that would expand VMO2’s network coverage and potentially remove a key competitor from the market. CityFibre are also said to be interested in the altnet.