Broadband ISP TalkTalk confirms UK customer community forum is gone
A few months have now passed since consumer broadband provider TalkTalk said they were “working on a solution” after their community forum for customers unexpectedly went offline in June 2026. But the once popular feature has not returned and the provider now simply says it’s “no longer available” as a service.
The initial statement made it sound like the forum had been taken offline due to a fault or for maintenance reasons and would thus return once a “solution” was found. But at the time there was also some speculation that the ISP could have been seeking to emulate Vodafone’s forum removal or be shelving the feature as part of ongoing efforts to sell the business or cut costs.
In the past month TalkTalk has stopped talking about finding a “solution” and their website now simply states that the service is “no longer available“. Some of the provider’s customers have recently been asking ISPreview for an update, so we queried with TalkTalk whether there were any plans to return the forum to life anytime soon or if it is gone for good. The latter seems to be the outcome.
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A TalkTalk spokesperson said:
“We’re continuing to invest in the channels that help customers get support, guidance and answers to common questions more simply and efficiently. As part of this, our TalkTalk Community Forum is no longer available.
Customers can still find plenty of help – including troubleshooting guides and how-to articles – on our Help & Support pages: https://help-centre.talktalk.co.uk/
Alongside this, our continued investment in customer service gives customers access to dedicated, multi-skilled specialists to deliver a far more personalised, secure, direct experience online at MyAccount via live chat, and by phone.”
Community forums can be a bit of a double-edged sword for internet providers. On the one hand they can help to take pressure off support lines by enabling customers to share, confirm and find solutions for problems, which makes them particularly useful from the consumer perspective. But on the other hand, ISPs don’t always like seeing their problems being amplified by a community of customers and it requires additional resources to properly manage.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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