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AAISP Makes UK Internet Usage on Public Holidays More Flexible

Monday, September 24th, 2012 (10:27 am) - Score 534

Broadband ISP Andrews & Arnold (AAISP) has announced that their customers’ internet usage on Bank Holidays and Public Holidays in the UK will now be treated in the same way as evenings and weekends, which means that you’ll be able to download a lot more than before.

As a result of this change the usage allowance rate on these days will be metered at 50GB (GigaBytes) per unit at all times, which is well above what customers would normally get via 1 “unit” of daytime usage; AAISP’s usage model is very different from other ISPs and thus 1 unit of normal daytime usage varies between around 1GB to 10GB depending upon your choice of telecoms platform (e.g. BT20CN , 21CN, BE LLU etc.).

Statement – Usage Allowance Change

We are proud to be an ISP that listens to our customers, and that makes changes in line with their suggestions if it is possible for us to do so. In this case, taking into account the 154 votes from our ideas site, and also feedback we received from customers after the Royal Wedding and the Queen’s Diamond Jubilee, we have made this change today.

Looking forward, although there are no huge national events in the near future, we hope customers will find it useful for watching streamed television or movies on demand, or doing those data-heavy operating system updates, on their days off.

Notes

* This will only apply to broadband line usage, not VoIP, L2TP, mobile or anything else.

* Public and bank holidays are different in Scotland and Northern Ireland, so we use the line postcode to work out which applies.

* The first example will be 30th Nov for St Andrew’s day relating only to Scottish lines.

Hopefully AAISP’s customers will be pleased by the extra flexibility.

Leave a Comment
6 Responses
  1. Avatar Kyle says:

    I would consider AAISP if their prices regarding WLR were more transparent. I like the concept of units very much, but every time I’ve looked at their website, it strikes me that it isn’t wholly user-friendly.

  2. Avatar Jonathan Channon says:

    I always thought this was the case, oops!

  3. Avatar Stuart says:

    If you use AAISP for anything like IPTV, this is good news. However not much good if you want to have the occasional day in front of the TV during office hours. Their Daytime rates are a killer, and it mounts up shockingly fast.

  4. Avatar Vincent Murphy says:

    Their service is excellent though. If you are a heavy daytime user, what is the next best alternative?

  5. Avatar Alex Bloor says:

    Hi there,

    I thought I’d reply to some of the comments so far.

    Kyle – thanks for your feedback. I am obviously concerned if you feel our pricing is not transparent. If we are guilty of anything, it is perhaps providing too much information. We (unlike most other ISPs) differentiate between 20CN and 21CN connections because they cost us a different amount to service. This is obviously good for 21CN customers (21CN costs us less) but does lead to a rather ‘busy’ pricing model. Obviously more and more customers are migrating to 21CN as BT roll out more and more exchanges, and there will come a point where that whole ‘pricing branch’ disappears; simplifying things greatly. In addition we have brought in simpler ‘gold/silver/bronze’ type packages for common usage levels and situations. Hopefully this helps. Obviously we still have the different pricing for on and offpeak and for BT vs BE. But to an extent this is unavoidable without reducing the variety of services that we offer 🙁

    Jonathan Channon – We have occasionally made days or weeks (for example Christmas) count as off peak. This may be where the confusion has arisen from.

    Stuart – Obviously the recommendation would be to use one of our BE based services if you have coverage of this on your exchange. Data charges are far lower on these services.

    Vincent Murphy – thanks for the feedback.

    Kind regards,
    Alex Bloor – Business Development Manager, AAISP.

  6. Avatar Stuart says:

    Thanks for your reply Alex,

    I believe BE is not an option on FTTC, which I need for Netflix & the like.

    I would love to stay with AAISP. As Vincent says, the service & quality of the service is excellent. However I have had to ban the use of Netflix in our household during peek periods. This is not normally a problem (especially now with the bank holidays), but there are is the odd day where it is, and i’m not too popular for it.

    BT & TalkTalk are offering free YouView boxes now, so I will probably give it a few more weeks to see if Sky and others do something.

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