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UK ISP Sky Broadband Migrates Google Email Platform to Yahoo Alternative

Wednesday, February 13th, 2013 (7:50 am) - Score 2,409

Customers of Sky Broadband (BSkyB), specifically those that use the ISPs existing Sky Email service, have been advised that they will shortly be migrated to a new Yahoo! based webmail platform (Sky Yahoo! Mail) because “Google is no longer able to provide Sky with an email platform that caters for our requirements“.

Sadly it’s unclear precisely what “requirements” Sky had for its email service that Google couldn’t accommodate. In any case customers have been told that their current Sky Email service will come to a grinding halt in April 2013, unless they agree to the new Terms & Conditions for Sky’s replacement service.

Sky states that customers who agree to the new terms will then automatically have their emails, contacts and calendars transferred to the new service in April 2013 (but not CHAT history because Google and Yahoo! use separate systems). Existing email addresses, logins and passwords will NOT change. It’s well known that mass email migrations don’t always go smoothly and Sky has warned about some possible problems.

Sky Statement

On the day that we switch to the new service you might notice that some of your very recent emails take up to 24 hours to appear. If you have any existing emails that you’ll need on the switch day, we recommend that you forward these to another email address or print them off. This is just to avoid any wait while your mailbox is copied over.

The new service will “look a little different” from the old one but it does have some new features, such as a tabbed view (allows you to have multiple emails open at the same time) and unlimited storage (no restrictions on how many emails you can store). Customers who access the service via a third party client using IMAP settings will also need to make some changes to use POP instead.

A specific date for the migration has not yet been set (expect one closer to the time) but Sky notes that customers whom have not accepted the new Terms & Conditions will, from the final date, be given a further 30 days to decide before their Sky Email goes down the drain for good.

Sky Email Change Details
https://my.sky.com/mysky/makethemost/sky-email/info/a2h/

Leave a Comment
7 Responses
  1. Avatar adslmax says:

    Enjoy the spam. Yahoo’s email platform sucks.

  2. Avatar Sledgehammer says:

    Like all big companies Sky will only do this because it’s cheaper, NOT BECAUSE THEY BELIEVE IN BETTER.

  3. Avatar Bob2002 says:

    I quite like Yahoo’s e-mail platform.

  4. Avatar Timeless says:

    l dont use mine even tho l had one with gmail.. tho technically its yahoo based now lol

  5. Avatar dragoneast says:

    I just find that Outlook and enterprise servers have more problems pulling mail from Yahoo-based e-mail than any other servers.

  6. Mark Jackson Mark Jackson says:

    As we always say, if email is important to you then put a few pounds down on your own UK domain and a third party web host/email server. Don’t use your ISP as you’ll also limit options for switching providers.

  7. Avatar Web Dude says:

    “you’ll also limit options for switching providers.”

    Best advice going, but sadly how many of the hundreds of thousands of households using any of the top 3 / 6 / 10 ISPs will ever see such advice ? Hopefully their more savvy teenagers can suggest they don’t use the ISP mail for any of their online shopping, etc, etc.

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