» ISP News » 
Sponsored Links

Virgin Media UK and Internap Problem Cuts Access to Some Websites

Friday, Mar 8th, 2013 (9:21 am) - Score 1,053

Some of Virgin Media’s cable broadband customers have been left unable to access a number of popular websites (e.g. Stack Overflow) for approximately two weeks due to the ISPs apparent lack of a Service Level Agreement (SLA) with “the network where we think the issue is” (i.e. Internap).

A Virgin Media spokeswoman told The Register yesterday that it was “aware some of our customers are having difficulty” and is now actively “liaising with the network provider to understand what may be causing this specific issue“.

Mark Wilkin, VM’s Support Forum Manager, added (VM Support Forum):

Also for reference the majority of the internet (excluding dedicated peering connections) still operates on the basis of “you pass my traffic along and I’ll pass yours” agreements that operate on a “handshake” basis. So in this case we don’t have a SLA with the network where we think the issue is.

We’re talking to internap at the moment and we’re also currently attempting to contact stackoverflow.com as well to talk to them about getting this sorted out.”

Stack Overflow, part of the Stack Exchange Network, is a hugely popular question and answer site for professional and enthusiast programmers. The Stack Exchange itself claims to be a fast-growing network of 99 question and answer sites that are typically used by around 3 million people.

It should be said that the issue does not affect everybody, only those connected to certain parts of the operator’s network. In the meantime those wanting to visit Stack Overflow can either continue to view the “Request timed out” message until it’s resolved or simply avoid Virgin’s network with a free web proxy. We haven’t been able to test it ourselves but switching to OpenDNS might also work.

By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Comments are closed

Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
Gift: None
Community Fibre UK ISP Logo
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (5582)
  2. BT (3533)
  3. Politics (2554)
  4. Openreach (2312)
  5. Business (2284)
  6. Building Digital UK (2253)
  7. FTTC (2050)
  8. Mobile Broadband (1991)
  9. Statistics (1800)
  10. 4G (1681)
  11. Virgin Media (1640)
  12. Ofcom Regulation (1473)
  13. Fibre Optic (1406)
  14. Wireless Internet (1401)
  15. FTTH (1382)

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact