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Portsmouth UK Virgin Media Users Suffer Lengthy Outage After Cable Cut

Tuesday, June 4th, 2013 (8:27 am) - Score 2,446

Customers of Virgin Media’s cable broadband and TV network in Portsmouth on the south coast of England could be left without service for up to three days after contractors conducting roadworks cut through one of the operators vital cables. Separately Virgin are also testing a new Traffic Management policy on the 100Mbps+ package.

The on-going situation, which began yesterday morning at around 9am and is also believed to be affecting some customers in the neighbouring city of Southampton, is understood to be centred on the Northern Road bridge in Cosham where one of the operators vital cable connections takes place.

A VirginMedia Spokesperson said:

A part of our network was damaged by roadworks to the north of Portsmouth this morning affecting customers in parts of the city and the surrounding area.

Our engineers have been on site today and will continue to work through the night to repair this damage in order to bring services back as quickly as possible. We apologise for any disruption.”

Customers affected by the outage have been told that they might not be back online until Thursday (6th June 2013), although TV services are expected to return within 48 hours from the initial incident. “Our engineers are working to get this resolved as soon as possible. We are currently estimated to have this resolved in the next 48 hours. If there is any change we will keep you posted,” said Collette_T from Virgin’s forum team. There are currently several related fault references and forum topics about this on Virgin Media’s forum (examples here, here and here).

Separately Virgin Media have adjusted their Traffic Management policy for upstream bandwidth on their top-tier 100/120Mbps broadband packages, which appears to be part of a “wide scale trial” to help make video streaming from home PC’s smoother (here). Sadly no specifics were revealed, much to the annoyance of some customers (here). Incidentally Virgin Media’s 100Mbps customers can also expect to receive their upgrade to 120Mbps (12Mbps upstream) “by the end of the year“.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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