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ISP BT Business Quietly Hikes UK Unlimited Broadband Prices by GBP1

Tuesday, July 2nd, 2013 (1:48 am) - Score 901

Customers who take one of the unlimited usage based fixed line BT Business Broadband packages should note that the ISP has quietly increased its monthly prices by £1 (+vat). Similarly the one-off router delivery charge has also been increased from £6 up to £8.

The move, which applies to both 12 and 24 month contracts, means that those who take the middle-range Unlimited Broadband package must now pay £21 a month on a 12 month contract or £16 with 24 months (prices rise to £24 and £19 respectively if you happen to live in one of the more expensive Market1/2 areas).

Prices for the more expensive Advanced Support package have also increase by £1 extra a month. Both packages typically offer internet download speeds of up to 17Mbps, a free connection, 10 email addresses and ‘Prompt Care’ customer support (or ‘Tech Heads’ on the Advanced package).

The advanced package also offers a free Business Hub router modem, which costs £59 (online order) on the other packages.

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11 Responses
  1. Avatar Jack

    £8 for a router delivery haha!

    • Avatar Kyle

      Definitely a joke when Amazon can deliver items ranging between a book and a 50″ TV free of charge!

    • Of course Amazon can do that because its economics of scale dwarf BT’s and in addition its tax policy allows it more flexibility to cut prices in other areas.

    • Avatar Kyle

      Nevertheless, there are many online retailers who may not be as big as Amazon that offer free delivery. That was the point I was trying to make.

    • Avatar Roberto

      Here is an idea for them then Mark…… Stop making the stupid router compulsory if it costs that much to send the thing. The homehub and their business hub (or whatever they call it now) are both equally rubbish bits of equipment. No serious business with multiple computers set up are going to use or want it.

  2. Avatar Darren

    Fair enough if they want to charge postage, they would probably make it up in other areas otherwise.

    What I don’t like is 1) the amount £8 is too much , and 2) It’s not optional, you have to pay it even if you don’t want the router.

    Didn’t they design it so it can fit through letterboxes too so no need for a sgnature making delivery cheaper for them, so why ther increase.

    These hidden costs to subsidise the deals to attract new customers really get up my nose.

    • Avatar FibreFred

      …so why their increase.

      Didn’t Royal Mail bump their prices recently? Maybe that.

      No way would it fit through the letter box, the Kindle only just manages that with its packaging and that’s very thin

    • Avatar Roberto

      No Royal Mail did not increase their prices for parcels recently, they altered the way prices are calculated based on the shape of the parcel. Some parcels are now actually cheaper to send. It is not based on weight any more but more the shape.

      Also there has been no need for signature on routers BT send out AFAIK so that does not affect the cost either.

      My homehub 3 arrived and did not require a signature, in fact the postage label on it when it arrived actually said “No signature required” mainly because they only send stuff out (home user stuff anyway) only using the royal mail ‘tracked’ service. Not Parcel Force and not Royal mail TRACK and trace. I dunno about their business hub but i imagine they send everything the same way seeing as they charge about the same for delivery of routers be it for a home user or business user.

      £8 delivery charge is an utter joke. You could send something far bigger than a router via various parcel/courier services on a NEXT DAY service for £8 or less.

  3. Avatar timeless

    id like to see them try fitting it through letter boxes… yeah without the box it might fit but as with most routers the box they come in is usually bigger than the letter box.

  4. Avatar Darren

    They are saying it will fit..

    “The new kit, which measures just 116mm (high) x 236mm (wide) x 31mm (deep) and is thus apparently small enough to fit through most letter boxes (i.e. BT specifically claims that anybody who missed the delivery now won’t need to pick it up from the local mail depot)”
    http://www.ispreview.co.uk/index.php/2013/05/uk-isp-bt-retail-reveals-new-smarter-hub-3-broadband-wireless-router.html

    Presumably they are not stupid enough to then package it in a box that won’t, unless you happen to have an unusually small letter box it should fit.

    Personally I’d rather not take delivery at all.

    • Avatar Roberto

      Darren is right it is possible (the homehub 4 at least no idea about their business hubs or if they are a different model also now) it will fit through a letterbox. I had a thompson router from a prior provide and that would had fit through a letter box easily also.

      If you also search ebay (probably the best place to find images of the thing in its box) you can find people selling their homehub 4 kit already LOL it certainly looks like it would easily fit through most letterboxes.

      Couple this fact with that which they do not send them out via a signed for service and £8 postage is a complete rip off.

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