Home
 » ISP News » 
Sponsored

Study Calls on Ofcom to Introduce Annual Statements for Broadband ISPs

Wednesday, October 16th, 2013 (1:06 am) - Score 311

A new survey conducted by uSwitch.com has concluded that Ofcom should force broadband ISPs to introduce annual statements, which would give consumers a better overview of their spending and include useful details like the end date of their current contract (31% don’t know when their contract ends).

Apparently almost a quarter (24%) of those who didn’t leave when their contract ended saw their bills rise, which is not surprising because big ISPs often deliver special offers that last the entire length of your first contract period or at least for the first few months (i.e. 84% of broadband deals taken by consumers included an introductory offer).

Overall 87% of respondents supported the proposal to introduce annual statements, which could also cut costs by combining savings from annual line rental schemes and broadband payments into one. At present only 25% of respondents save money by pre-paying for phone line rental and 40% didn’t even know that was an option.

The study found that consumers wanted clearer information about the future cost of their service (i.e. what they would pay after the contract period ended), which some ISPs might find difficult to do due to the changing cost of line rental, capacity and other factors.

Marie-Louise Abretti, uSwitch.com, said:

Keeping on top of bills is getting tougher for many consumers – especially those who no longer get paper copies. And, although many people know there are savings to be made by switching broadband or mobile deals, we often don’t get that gentle nudge to remind us.

An annual statement would ensure that everyone gets a paper bill at least once a year – which for many would be the only time they check their account. As well as keeping consumers updated on their usage and bills, it could also serve as a reminder of how much they could save and when they’re free to shop around. That prompt could be just what some people need to get them more engaged and make them check that they’re on the best deal.

What is clear is that, with broadband now the fourth essential, the communications sector must learn from the energy market and introduce annual statements that are fit-for-purpose as soon as possible. Informed customers are likely to feel more confident that they’re getting the best deal and more engaged with the market – which could help them make real savings on their bills.”

The survey makes various claims about how much money consumers could save by using annual statements to help keep on top of their spending, although there may also be some risks. For example, some ISPs might feel the need to raise their prices in order to protect against future hikes from their own suppliers.

Meanwhile many ISPs already provide a lot of the above requested information when you first sign-up and recording the start/end date of your contract usually only requires a pen.

Leave a Comment
2 Responses
  1. Avatar DTMark

    The world has gone mad. Maybe OFCOM should organise someone to pop round in the morning and help customers get dressed too.

  2. Avatar dragoneast

    Yep, it’d solve all the our problems if we all had a nanny. There’s the first (well, second) electoral pledge for a desperate politician seeking instant popularity.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £19.95 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: £50 Gift Card
  • Post Office £20.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Vodafone £21.95
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • SSE £22.00
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited (FUP)
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2625)
  2. FTTP (2421)
  3. FTTC (1715)
  4. Building Digital UK (1654)
  5. Politics (1520)
  6. Openreach (1493)
  7. Business (1306)
  8. FTTH (1206)
  9. Statistics (1144)
  10. Mobile Broadband (1108)
  11. Fibre Optic (1010)
  12. Ofcom Regulation (964)
  13. 4G (957)
  14. Wireless Internet (956)
  15. Virgin Media (916)
  16. EE (634)
  17. Sky Broadband (627)
  18. TalkTalk (610)
  19. Vodafone (581)
  20. 3G (433)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact