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Broadband and Phone Price Hikes Go Live on Virgin Media UK

Monday, November 25th, 2013 (2:20 pm) - Score 1,192
virgin-media-uk

Cable operator Virgin Media (Liberty Global) has today increased the standard price for its broadband, phone and TV bundle packages for new customers who join the service.

The hike means that the cost of Virgin Line Rental has now risen from £14.99 to £15.99 a month. Similarly the cost of 12 months pre-paid line rental has also recently gone from the equivalent of £10 per month to £10.66 (total £128).

Elsewhere the standard charge for Virgin’s 30Mbps broadband and calls bundle has increased from £14.50 per month to £15.50, although this package is currently still on offer at 6 months reduced price for £7.50 per month (excluding the cost of line rental). It’s a similar story across the other / faster dual-play and triple-play bundles too.

Meanwhile the recent launch of Virgin’s latest programme to boost their customers broadband download speeds up to a maximum of 150Mbps (here) also included mention of a February 2014 price hike, which will see prices jumping by around 6.7%; this is the same rise as above but represents the date for Virgin’s existing subscribers. Lest we not forget the last February 2013 hike (here) and the October 2013 hike (here).

The high frequency of price changing could have a discouraging impact upon consumers, some of whom may find it harder to budget for a service that moves the goal posts so frequently. On the other hand Virgin Media are by no means alone in raising their prices with BT, TalkTalk, EE and Sky Broadband etc. all making similar moves.

Leave a Comment
10 Responses
  1. Avatar Phil says:

    Ofcom ruling in 2014 any rise during contract can leave without any penalty charge! Disgusting as BT, Sky, Virgin Media are copycat on all big six energy providers to rise above 6.7%.

  2. Avatar Rupees Burdoch says:

    I’d urge people to look at their options with Sky Broadband. Most of the country alway receives Sky television, and you can get some unbeatable deals if you move your broadband to Sky as part of a TV package.

    1. Avatar Martin Pitt - Aquiss says:

      I urge people not to consider SKY.

      After their engineers did over £1000 of damage to my new house and then took 9 repeat engineers + a builder to repair the work, over a further 11 week period, I am still waiting for someone from Sky to say sorry.

      Deals or not, their customer service was appalling.

    2. Mark Jackson Mark Jackson says:

      I assume that was for the satellite TV service because I wasn’t aware they had any for broadband.

    3. Avatar Darren says:

      Yeah spend several hundreds on sky tv that you don’t even want just to get slightly cheaper broadband.. sounds like a plan! – Joker.

  3. Avatar Rupees Burdoch says:

    Sorry you had a bad experience Martin. In my experience though, Sky customer service is top notch and unlike most of its competitors based in the UK. They’ve always gone the extra mile for me.

  4. Avatar finaldest says:

    So much for the free speed boost!!!
    VM are just full of lies.

    So glad that I joined sky fibre. Service has been flawless unlike the horrid 5 years at 3 different premises with VM. OHH and no overseas call centres to deal with.

    1. Avatar Spilt Milk says:

      The speed boost is happening between May and October 2014, this price rise is happening before then, so when the speed boost happens it will indeed be for no extra charge. It always helps to read before you troll.

  5. Avatar Phil says:

    WARNING: Do not sign up sky as one of my mate had no service for 3 months and sky don’t care about customer! They refuse to cancel direct debit. No sky broadband / phone for 3 months and Sky is blamed on BT but BT say it blamed on Sky.

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