Home
 » ISP News » 
Sponsored Links

Virgin Media UK Adds Online Sign Language Interpreter for Deaf Users

Thursday, Apr 10th, 2014 (1:12 am) - Score 562
virgin-media-uk

Cable operator Virgin Media has moved to improve its customer support by offering deaf customers access to an online and fully qualified sign language interpreter, which can then be used to relay the customer’s problem to Virgin’s front line support staff.

Customers can access the new Video Relay Service (VRS) by visiting Virgin’s website and then clicking on the sign language interpreter icon, which downloads a special web browser plug-in for the new interface. Any calls that use the service will also be free of charge.

Advertisement

The new Video Relay Service builds on an existing Text Relay Service and a customer Web Chat Channel, which was launched in 2013, with over 8,000 customers using it each month.

Paul Buttery, VM’s Chief Customer, Technology and Networks Officer, said:

We’re committed to making all our products and services accessible to all of our customers, whatever their needs. Our new Video Relay Service is simple and easy to use and, with comprehensive deaf awareness training for our customer teams, we’re excited to start taking our new video relay calls.”

Sensing any opportunity for a PR win the Government’s Communications Minister, Ed Vaizey, has also been quick to praise the new service and remind everybody about how he has “been pressing companies to consider VRS as part of their contact strategies for their customers” and wants to see more ISPs doing the same.

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Tags:
Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Comments are closed

Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
New Forum Topics
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £22.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (5732)
  2. BT (3577)
  3. Politics (2607)
  4. Openreach (2344)
  5. Business (2327)
  6. Building Digital UK (2279)
  7. FTTC (2062)
  8. Mobile Broadband (2048)
  9. Statistics (1833)
  10. 4G (1732)
  11. Virgin Media (1678)
  12. Ofcom Regulation (1501)
  13. Fibre Optic (1428)
  14. Wireless Internet (1420)
  15. FTTH (1383)
Promotion
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact
Mastodon