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BT Says Sorry for Lengthy Isle of Bute Broadband Provision Delays

Thursday, September 11th, 2014 (3:45 pm) - Score 1,751

Several Rothesay locals, which is a small but principal town of around 5,000 people on the Isle of Bute (West Scotland), have complained after BT advised that it would not be possible to connect their new premises to broadband until November 2014 due to capacity problems at the nearby telephone exchange (the normal wait is usually around 2 weeks).

According to The Buteman, some locals that have recently moved into a new property are being told that they’ll need to wait significantly longer than normal before their broadband service can be connected. BT has reportedly apologised for the situation and advised that BTWholesale planners will aim to provide additional capacity as quickly as possible.

The local telephone exchange currently supports only basic ‘up to’ 8Mbps (ADSLMAX) broadband services via BT’s older 20th Century Network (20CN) platform, although new fibre optic cables are currently being laid between the islands as part of the joint Digital Scotland project with BT.

The current indication is that around 84% of premises in Argyll and Bute will get coverage of superfast broadband (24Mbps+ via FTTC/P) as result of the Highlands and Islands and Rest of Scotland programmes, although the new fibre cables won’t be finished until October 2014 and after that it may take a few more months to build the new infrastructure across the island itself.

It’s possible that BT’s already limited resources in the area may thus be getting stretched by the new development.

Leave a Comment
5 Responses
  1. Avatar Ignitionnet says:

    Lucky them. Wait here for some for new phone lines was at one point closer to 6 months than 2. This on an NGA handover exchange. It was due to a shortage of copper between exchange and the cabinets serving the local area.

    It happens periodically in different places.

    1. Avatar Raindrops says:

      WOW are they still messing you and your area about Ignitionnet?

  2. Avatar NGA for all says:

    Openreach is collecting £2.2bn a year from renting copper pairs, £700m of which is for investment not just mending things, £700m for shareholders and £700m for common costs . How do we get accountability on the £700m? It is not immediately self evident from the regulated accounts. The right to commons costs assumes BT is an efficient operator but that is within Ofcom’s gift to declare.
    BDUK monies were a great opportunity to bring more apprentices on board and train them on fibre. Instead we have PM and BT Group grazing on this money pursuing their own short term interest.

    1. Avatar TheFacts says:

      http://www.bt4me.co.uk/

      http://home.bt.com/news/btlife/bt-to-recruit-1600-new-engineers-11363902452708

      Now Openreach has supplied more than 19 million homes and businesses with fibre broadband, the new recruits will help to bring the technology to even more people.

    2. Avatar No Clue says:

      LOL @ that first link, obviously they do not spend on we design either.

      As to the second link. Yes more woman needed so here is a quick photo with our best effort 2 token woman engineers included.

      As to fibre to 19 Million premises, yes i guess it is if you believe what an idiot description of “fibre” is.

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