Home
 » ISP News » 
Sponsored

Virgin Media Blame EE for Slow UK Mobile Internet Speed and SIM Fail

Monday, September 15th, 2014 (9:55 am) - Score 7,697

Customer of Virgin Media’s mobile division (Virgin Mobile) have, over the past couple of weeks, apparently been sent defective SIM cards that resulted in slow Internet (Mobile Broadband) speeds and or a complete loss of related connectivity. Existing customers are also experiencing problems with data performance.

A report on The Register states that the problem, which appears to affect new customers, was first raised earlier this month via the operators community forum (here) and other topics concerning the same issue have also been started. In addition, some of Virgin Mobile’s existing 3G customers are also suffering from Internet performance woes (here) and that problem has been going on since around mid-August 2014.

A Virgin Mobile Spokesperson said:

“Unfortunately there is a problem at one of EE’s data centres. We are working with our network partner to ensure this is resolved as quickly as possible.”

The Virgin Mobile service is supplied by EE as part of a Virtual Mobile Network Operator (VMNO) arrangement, although customers report that the speed issues do not appear to affect EE’s own service. Meanwhile EE are apparently still working on a statement.

Leave a Comment
5 Responses
  1. Avatar DanielM says:

    EE’s 3g speeds have gone alot slower too.

    i was previously getting nearly 20Mb constantly now am lucky to get 1Mbps. 3G LTE is just as bad/

    1. Avatar DTMark says:

      “customers report that the speed issues do not appear to affect EE’s own service”

      EE 4G today..

      http://www.speedtest.net/result/3761318967.png
      http://www.speedtest.net/result/3761321218.png

      That’s actually a little bit on the slow side for here.

      “The Virgin Mobile service is supplied by EE as part of a Virtual Mobile Network Operator (VMNO) arrangement”

      Is this to become another GiffGaff type debacle?

    2. Avatar DanielM says:

      its not just the network itself it appears to be a mast problem here too.

      apparently the average traffic at my local site was over 1Gbps. few weeks back that changed to 600 ish now its less than 500 apparently.

      on other news. EE’s My EE section is still messed up. they broke another thing that was working fine.

    3. Avatar DTMark says:

      The top up system has been changed so that you have to “have an account”.

      Once you’ve signed up for that you can credit your account.

      So you want the 10GB pack for £30. You click to pay. The maximum payment you can make is £25. You can’t over-key 30 into the box.

      So that requires two back to back top-ups which is exactly the sort of thing that triggers the automatic fraud block on my debit card.

      Can’t complain about the performance, we seem to have a more local mast now hence that upstream. But the network and the supporting aspects remain something of a “work in progress”.

    4. Avatar DanielM says:

      ^^ am not on pay as you go. on contract

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Vodafone £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*36.52)
    Avg. Speed 36Mbps, Unlimited
    Gift: £55 Reward Card
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. FTTP (2817)
  2. BT (2793)
  3. FTTC (1792)
  4. Building Digital UK (1760)
  5. Politics (1689)
  6. Openreach (1642)
  7. Business (1456)
  8. FTTH (1341)
  9. Mobile Broadband (1253)
  10. Statistics (1252)
  11. 4G (1079)
  12. Fibre Optic (1072)
  13. Wireless Internet (1036)
  14. Ofcom Regulation (1028)
  15. Virgin Media (1019)
  16. EE (710)
  17. Vodafone (681)
  18. Sky Broadband (675)
  19. TalkTalk (673)
  20. 5G (536)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact