Home
 » ISP News » 
Sponsored

Citizens Advice Highlights UK Business Broadband Reliability Concerns

Friday, October 3rd, 2014 (1:12 am) - Score 464
cut_cables_torn_apart

A recent study of 2,000 small firms by the United Kingdom’s Citizens Advice Bureau has revealed that, over the past 12 months, some 30% of small businesses have experienced problems with their phone and broadband services.

The research also found that almost a quarter of all small businesses have complained to their ISP about service problems, with some 92% of complaints focusing on issues with connection stability and or a total loss of service. Unsurprisingly 3 in 10 businesses are now concerned about unreliable broadband.

Problems like the ones mentioned above can also be especially common in areas like rural Scotland, where around 50,000 of small enterprises are based, because such locations are often more prone to broadband connectivity problems (usually due to the combination of older infrastructure, longer copper lines and slower fix times).

Gillian Guy, CEO of Citizens Advice, said:

Poor broadband services are costing small firms business. Many are using the internet to communicate with customers, place orders for stock and shop around for the best priced supplies. A reliable broadband service is essential for firms to be able to operate.

While access to finance continues to be a worry for some firms, it is the cost of running equipment and lighting offices that is a more common concern as firms fear prices are only going to go up.

Britain is enjoying a surge in entrepreneurialism but all too often the needs of small businesses fall through a gap. They don’t have the consumer protections that households have and haven’t the negotiating power of big business. This is why regulators and business groups need to make sure small firms are able to thrive and aren’t at a disadvantage. Citizens Advice will be working to make sure small businesses have the protections and help they need to get the best from the markets and services that are essential for their businesses.”

It’s worth pointing out that Ofcom are currently investigating broadband provision for SME’s (here and here) and this may be followed by additional proposals over the coming year.

Leave a Comment
5 Responses
  1. Contact Elite Limited for 99.99% up time and reliable broadband connections. Have your own dedicated Account Manager and receive First Class Support. Call 023 9234 4434 or email sales@elite.net.uk to find out more information on how we can help your small or medium business.

    • Avatar GNewton

      No offence, but if you are just one of many resellers of BT copper lines, how can you be better than BT? The laws of physics are still the same, it’s not fibre optic broadband.

  2. Avatar Gadget

    Poor service, or service that does not meet the standard for the product purchased is never acceptable, but you do get what you pay for.

    How many businesses in the study simply purchased consumer-grade broadband, and expect more than the advertised terms and conditions?

    If you need 5 9’s availability or guaranteed x hour repair then it will come with a price.

  3. Avatar RevK

    Gadget – you hit the nail on the head there – there are a wide range of services from “should work mostly” cheap domestic services to “will work all the time and people will come fix it within 7 hours if it breaks” fibre solutions, and everything in between. ISPs should always be honest about what they are selling, but business need to consider what they are buying and decide what they need and how much they are prepared to pay to get that.

    http://aa.net.uk/broadband-office1.html

    • Avatar GNewton

      True. However, the underlying DSL technology is inherently unreliable for quite a few areas. Copper lines weren’t designed for modern day telecom services.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £19.95 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: £50 Gift Card
  • SSE £22.00
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited (FUP)
    Gift: None
  • Vodafone £22.95
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*35.98)
    Avg. Speed 36Mbps, Unlimited
    Gift: £70 Reward Card
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2653)
  2. FTTP (2460)
  3. FTTC (1722)
  4. Building Digital UK (1663)
  5. Politics (1542)
  6. Openreach (1512)
  7. Business (1326)
  8. FTTH (1234)
  9. Statistics (1155)
  10. Mobile Broadband (1128)
  11. Fibre Optic (1020)
  12. 4G (973)
  13. Ofcom Regulation (972)
  14. Wireless Internet (972)
  15. Virgin Media (935)
  16. EE (649)
  17. Sky Broadband (639)
  18. TalkTalk (618)
  19. Vodafone (600)
  20. 3G (438)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact