No Signal from Three UK Home Signal Mobile Booster for Several Days

Apparently some customers who make use of Three UK’s Home Signal device, which harnesses your fixed line broadband connection via Femtocell technology to boost indoor mobile coverage, complain that they’ve not been able to get a working signal from it for several days.

The reports (here and here) indicate that the device has failed to produce a viable indoor mobile signal for up to five days, although ISPreview.co.uk notes that the issue appears to be sporadic and other customers claim that their service continues to function correctly.

Sadly Three UK is one of those mobile operators that doesn’t believe in the simple concept of a functional and informative service status page, which means that customers have been busy complaining via Twitter, Facebook and Phone support instead.

A Selection of Customer Complaints (Past Few Days)

1. Xandercom

“Home signal box down since Saturday, I have spoken to the Executive office who have confirmed there is an issue effecting “some” users, given me £10 bill credit to compensate for the issue, and hope to fix it shortly.”

2. Lewis Lack

“No 3 service for 24 hours now in Newark – with a 3 Home Signal box installed… When I manged to get a small signal for a few minutes outside the area and called the 3 help line all I got was that they were closed due to a public holiday .. what kind of mobile supplier is this? No service and no support when mobiles need to run 24/7!

[Finally] got through to 3 this morning when I drove 170 miles away from my home and after a 20 minute hold. It seems there are serious problems with their Home Signal service and that is why I have not had any success for 3 days in using my mobile (also my son uses 3 as well). It also appears that I am not the only caller who is affected.”

3. Kev

“Home signal box not working for 2 days now….signal not very good away from home either….my phone is constantly draining the battery trying to find a signal…annoying or what!…..Northants“

The official line from Three UK is that they’re aware and engineers are working on the problem, although no ETA for a fix has been given. In the meantime it’s worth noting that Smartphone users may also be able to make use of the operator’s Three In Touch app, which allows calls to be made over WiFi.