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BT Hikes Infinity FTTC Activation Fee and Boosts Sainsbury’s Vouchers

Friday, October 23rd, 2015 (8:13 am) - Score 1,761

UK ISP BT has increased the included Sainsbury’s gift cards on their packages to £75 for standard broadband (up to 17Mbps) and £125 on their superfast up to 38-76Mbps capable BTFinity (FTTC) services, but the one-off “fibre activation fee” has jumped from £35 to £39 (free for Infinity 2 packages).

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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5 Responses
  1. cyclope says:

    If they are charging the above for migration of an existing FTTC service, for like for like service,they are taking the pee, as their brethren only last November reduced the migration fee,and also the min term contract period from 12mths to 1 month for those who have already had a FTTC service for at least 12mths

    So remove the gimmicks of cash-backs or Salisbury vouchers and you are being ripped off,because not only the monthly price, but the fact that they only provide access to part of the internet due to their web blocking,
    secondly they really shaft customers for line rental and calling plans,As a non BT bb & sport tv customer i’m sick of price increases used to prop up the loss leaders

    1. Bob2002 says:

      >If they are charging the above for migration of an existing FTTC service,

      Can confirm you get the full activation fee even if it’s a FTTC migration.

  2. cyclope says:

    Dick Turpin had the decency to wear a mask, BT just rob people

  3. regrepsa says:

    BT have been terrible for me. Some of the problems are HH5 that regularly crashes, i never got my Sainsbury voucher despite chasing them for 6 solid months, engineers that miss appointments and claim you were not home, rude staff. I thought going to a large organisation like BT would be a wise move, it was not. Im not the only one either their facebook page does not have a single post from them without someone asking when you gonna fix my connection or where is my voucher…https://www.facebook.com/BTUK
    Do not do it folks. Look at the top 50 on here and save yourself the grief.

    1. GNewton says:

      Just take a look at BTs own business forum at https://business.forums.bt.com/t5/Feedback-general-chat/bd-p/Intros. It amazes me to see how some BT proponents here on ISPReview still think that its VDSL technologies is a great thing.

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