» ISP News » 
Sponsored Links

Unicom’s Parent Company Universal Utilities Renames to VERASTAR

Thursday, Oct 15th, 2015 (3:33 pm) - Score 9,316

A few months ago Ofcom fined Unicom (Universal Utilities) £200,000 for misleading consumers over the sale of their fixed line telecommunications services (here) and so it’s perhaps worth pointing out that the ISPs parent company has just renamed itself to VERASTAR.

Over the past few years ISPreview.co.uk has received a small string of historic complaints (peaking in 2009-11) about the provider, with common allegations suggesting that Unicom might have sometimes failed to make clear that their broadband services came with a 3 year contract (phone orders) or made it difficult for customers who wanted to leave.

Ofcom’s investigate didn’t go that far back and focused on a period between the 1st March 2013 and 8th July 2014, while their efforts were also more tightly confined to the question of whether or not Unicom had complied with their obligations under General Condition 24.3 (this covers “mis-selling” and related marketing matters).

In the end the regulator concluded that Unicom had provided “mis-leading information to some prospective customers” and in so doing had thus breached their rules. Unicom was ordered to pay a fine of £200,000 and told to compensate any customers that were impacted by their practices, although sadly this compensation only applied to the limited period of Ofcom’s review (i.e. some subscribers haven’t benefited).

But in keeping with all this it’s been noted by one of our readers, whom kindly pointed us towards the development, that Universal Utilities / Unicom registered a change of name at Companies House on the 9th October 2015 and they are now called VERASTAR. It’s still the same Company Reg No. 03667643, same VAT Reg No. 945 795467 and the same trading address.

Interestingly the VERASTAR domain name appears to have been registered on 15th July 2015, which is just a couple of weeks before Ofcom’s £200k fine was announced. The previously proposed £300m flotation of Unicom, which could have suffered some impact from Ofcom’s ruling, may have also played a part.

By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
Search ISP News
Search ISP Listings
Search ISP Reviews

Comments are closed

Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
Gift: None
Sky Broadband UK ISP Logo
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
Gift: None
Community Fibre UK ISP Logo
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
Gift: None
Hey! Broadband UK ISP Logo
Gift: None
Large Availability | View All
The Top 15 Category Tags
  1. FTTP (5603)
  2. BT (3538)
  3. Politics (2562)
  4. Openreach (2317)
  5. Business (2290)
  6. Building Digital UK (2257)
  7. FTTC (2051)
  8. Mobile Broadband (2001)
  9. Statistics (1805)
  10. 4G (1689)
  11. Virgin Media (1645)
  12. Ofcom Regulation (1477)
  13. Fibre Optic (1411)
  14. Wireless Internet (1404)
  15. FTTH (1382)

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact