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Virgin Media Business UK Launch New 300Mbps Broadband Package

Monday, January 25th, 2016 (11:53 am) - Score 7,535

As first confirmed last year, cable operator Virgin Media Business (Liberty Global) has this morning announced the official launch of their new ultrafast 300Mbps broadband package for small businesses, although residential customers may have to wait a little longer to match it.

The announcement is being flanked by some new research from YouGov, which interviewed 1,103 senior decision makers in British small and medium sized enterprises (SME) in order to claim that the average employee loses 15 minutes a day to slow Internet speeds and that 57% of SMEs believe the Internet is critical to their business.

Other Research Highlights

· Slow internet speeds tied with customer service queries as the biggest distractions from senior decision makers’ main tasks at work (33%).

· Over a third of small and medium sized businesses (34%) think a faster internet connection would accelerate their growth overall

· Online activities are high on the strategic agenda for 2016, with a quarter prioritising online advertising and 23% prioritising building their social media presence in order for their company to grow over the next 12 months.

Readers of ISPreview.co.uk will of course already know that a 300Mbps package was coming for businesses in early 2016 as it was revealed in slides during last year’s Broadband World Forum event in London (here). We also note that the upload speed is 15Mbps for the 100, 200 and 300Mbps products.

The news was somewhat bitter-sweet as domestic consumers had been expecting that they’d be getting access to a similar product, although in the end home users were left with 200Mbps (here). Mind you 200Mbps is hardly slow and indeed VM might still have a few issues to iron out with actually delivering that performance (here).

Peter Kelly, Managing Director of VMB, said:

“Small businesses are the lifeblood of the UK’s economy but need the right tools and technology to thrive. Our ultrafast broadband speeds are setting a new benchmark for business broadband and enabling businesses to reach their full digital potential by doing more, faster.

Once again it’s vital to distinguish this new 300Mbps package from VMB’s other leased line and big business focused products, which can already deliver much faster speeds. The new tier would instead slot in alongside VMB’s existing “Fibre Business Broadband” products that are aimed at smaller businesses, which previously only went up to 152Mbps (12Mbps upload) for £35-40 +vat per month (related products).

By comparison the new top-end 300Mbps service costs £80 per month and VMB has taken the opportunity to revamp their packages around the new speed. Generally speaking business packages get a Service Level Agreement (SLA) and superior traffic prioritisation to domestic customers, as well as state IP address and some other things.

50Mb Broadband Plus Phone 100Mb Broadband Plus Phone 200Mb Broadband Plus Phone 300Mb Broadband Plus Phone
Up to 50Mbit/s Superfast Fibre Business Broadband Up to 100Mbit/s Ultrafast Fibre Business Broadband Up to 200Mbit/s Ultrafast Fibre Business Broadband Up to 300Mbit/s Ultrafast Fibre Business Broadband
+ Phone line with PayG Calls + Phone line with Unlimited Calls + Phone line with Unlimited Calls + Phone line with Unlimited Calls
+ Unlimited Internet + Unlimited Internet + Unlimited Internet + Unlimited Internet
+ Fixed IP + Fixed IP + Fixed IP + Fixed IP
£15 a month + £15 Line Rental. £50 Install £35 a month + £15 Line Rental. £50 Install £45 a month + £15 Line Rental. £50 Install £75 a month + £15 Line Rental. £50 Install
Up to 100Mbit/s Superfast Business Broadband Standalone £40 A Month Up to 200Mbit/s Superfast Business Broadband Standalone £50 A Month Up to 300Mbit/s Superfast Business Broadband Standalone £80 A Month

At this point some of you might be wondering when domestic customers will finally see a 300Mbps service from Virgin Media. Officially there’s no confirmation, although it’s looking less and less likely to happen in the first half of 2016 and may come much later.

Leave a Comment
16 Responses
  1. Avatar Vince says:

    ..and the upload… still never mentioned.

    On the old 152mbps it was 12mbps.

    Any advance on that do we think?

    1. Avatar Ignition says:

      It’s mentioned on Virgin Media’s own website.

    2. Mark Jackson Mark Jackson says:

      The upload speed is 15Mbps for the 100, 200 and 300 business products. I’ll add that above.

    3. Avatar Ignition says:

      I believe the upload on at very least the 300Mb product will increase at some point in the not too distant future.

  2. Avatar Jonny says:

    Have they resolved the issue where getting a block of IPs involved the supplied router building an L2TP tunnel into some other part of the network, meaning it couldn’t be easily turned into modem-only mode and hence crashed a lot under load?

    1. Avatar Ignition says:

      No longer using the Netgear Superhubs, now using a Hitron CGN4.

  3. Avatar Jon says:

    According to the guy on the phone, download throttling kicks in after 6pm – speed reduced to 25% of max after downloading 12 gigs.

    1. Avatar Sean says:

      But what about caps on the upstream? That’s what really gets me on their residential service.

    2. Avatar Jon says:

      From what i understood, upload caps would kick in at after uploading 6 gigs of data (also reduced to 25%).

      Will clarify this

  4. Avatar Dan says:

    Will current customers be seeing the free upgrade that residential customers enjoy when this happens?

    1. Avatar Ignition says:

      Believe these are new tiers not upgrades.

  5. Avatar TTT says:

    How can you run a business on 15Mbit/s upload?
    Also, Virgin used to only provide a static (block of) IPs on their 50Mbit/s service (not the faster ones).
    Is this still the case?

  6. Avatar Chaoss says:

    Running a business, home office or even as a developer on 15MB upload for £80 is a bit of a pisstake, I get about 18.5MB upstream (and about 75MB down) and pay £35 for my business connection (that comes with cell service and landline)

    I can’t see any businesses that would need a 300MB connection down with only a 15MB upload except maybe some large scale bar with wifi hotspots but even then the upstream bandwidth from people uploading photos, videos and other media from their devices would saturate that in no time. This is a consumer home product through and through!

  7. Avatar Observer says:

    Upload needs to be made symmetrical or download and upload need to be multiplied by 50 and that’s minimal at a business level. Another thing they’ve failed at is keeping latencies low with speed increases. Latency was noticeably lower on the ambit modems.

  8. Avatar Oliver C says:

    What an absolute joke. 15Mbps upload for a service that will be heavily throttled if you live / work in one of the many areas where Virgin services are heavily contested.

    In reality one of the cheapest home Openreach FTTC based services is going to be better than this.

    It’s a joke that the 200Mbps product I pay for at home isn’t better than 12Mbps, let alone the far more expensive business products.

    Surely, particularly with G.Fast on the horizon, Virgin (LG) are finally going to have to do something about headline upload speeds and the ludicrously over-saturated infrastructure?

    1. Avatar JamesM says:

      200 was pants in my area but now is much better. I get 200 most of the time only a slight drop in the evenings. it’s half term and it’s doing well.

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