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Sky Broadband UK Finally Offers Sky Q Hub Router to Existing Customers

Thursday, April 14th, 2016 (8:23 am) - Score 62,834

Sky (Sky Broadband) has today officially confirmed to ISPreview.co.uk that any existing customer who wish to buy the new Sky Q Hub broadband router can do so by paying a one-off fee, which means that you don’t have to take out a Sky Q TV bundle in order to get it.

We first learnt about this earlier in the week after one of our sources informed us that Sky had started to supply the new router to non-Sky Q subscribers from last Friday. Apparently existing Sky Broadband customers can add the router for a fee of £59 (plus £6.95 for delivery).

On top of that we understand that new Sky Broadband customers can also now choose the Sky Q Hub as part of their package / order, albeit for a reduced fee of £20 (otherwise you’ll still get the old Sky Hub [SR102] router for free).

Existing customers have been asking for the option to take the Sky Q Hub with Sky Broadband since Sky Q was first launched earlier this year. One of the main reasons for that is because the existing Sky Hub (SR102) only supports 802.11n WiFi over the 2.4GHz band, which is woefully behind the competition, while the new Sky Q Hub supports 802.11ac and adds the 5GHz band.

However the new Sky Q Hub is still far from perfect, not least because for some unknown reason they only gave it 2 x Gigabit LAN ports instead of the standard four.

sky_q_hub_backside

Sky Q Hub Specs

Physical connections
• 2x 10/100/1000 Mb/s Ethernet RJ45 port
• 1x DSL port
• Mains (Mains input 230V)

Connectivity
• Supports and automatically detects ADSL2+ and is backward compatible with ADSL
• Supports and automatically detects VDSL2 and be backward compatible with VDSL to support Sky Fibre
• Works dual band on 2.4GHz and 5GHz concurrently
– 2.4GHz 801.11n is 2×2 MIMO – Back compatible with 802.11 b/g
– 5GHz 801.11ac is 3×3 MIMO – Back compatible with 802.11n
• Supports Powerline AV1.1 – only compatible with other Sky devices
• IPv6 support

Security
• Support WPA/WPA2 with WPA-PSK/AES and TKIP security
• Support WPA2/AES

Power consumption / Power saving features
• “Network Standby” mode which uses less than 12W of power within twenty minutes of no use

Size
• Dimensions 211mm x 141mm x 34mm
• Weight 0.45kg

Sky tells us that their customers can buy the new hub either over the phone or online (the option to select the Sky Q Hub comes at the bottom of the personalise your selection page when purchasing online). Existing customers just need to login and go to My Sky > Customise Your Package and then at the bottom they can select the Sky Q Hub, which is oddly listed as £99 but this drops to £59 when you add it.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
6 Responses
  1. John Miles says:

    Surely the reason its only got two ports is because in reality most households connect devices with Wi-Fi. Furthermore, when used with the Sky Q set-top boxes the Sky nodes create a wireless mesh and repeater hot spots. In friends houses I never seen a BB router with more than one or two ports connected (my house is unusual in having lots of wired CAT5E but even that is connected via a switch hub in a different part of the house).

  2. timeless says:

    lm just wondering here, but could l use this with my current setup? l still use the BTO modem which is then connected to the sky fibre router.. l kinda like the idea of still doing that because lve had other modems die due to surges (when lve had storms of course) and well l like having backups.. tho currently my wireless adapter only seems to pickup a wireless speed of 72mbps which is weird because my other N adapters picked up 144mbps or so, lm guessing this would sort that out.. only reason lm wondering is because with eventual upgrades in speed it would be nice to make sure l had an adapter to take advantage of higher speeds.

    1. Chris P says:

      @timeless
      this would replace both the BTO modem & sky fibre router,
      your current modem and router are not backups for each other, neither would work on fttc without the other (i replaced my sky router with an AEBS).
      re your wireless, this is exactly the problem with fast BB face. Home users expect their kit to perform at the top advertised speed and then blame the isp when they can’t achieve full pelt when the problem is their home wifi equipment. i get great speedtest.net speeds (75mb/s on vm’s advertised 70mb/s service) in our lounge but bedroom #3 gets barely 2 bars and speedtests less than 10mb/s, it is much slower than the 70mb/s on three, its not vm’s fault, its not the adaptors fault & its not my wifi fault either, thick walls and metal in the construction of our utility room near b#3 are the cause in our case.

    2. timeless says:

      uh your incorrect l know for a fact l can still use the BTO modem with the SR101 and the SR102 (because lve used the SR102 with my current setup), basically put with the current hardware l have lve been told that as long as l use Sky hardware at some point in my network chain there should be no problems as the sky router initiates the connection, l was basically wondering if the same could be said for the new modem/router.

      with regards to wireless speeds.. my current limits are down to the adapter.. my old wireless adapter was rated at a speed of 300mbps link speed and my router would link to it at 144mbps when l replaced my adapter the newer one was rated at 150mbps, in fact lve tried a couple of different adapters rated at this same speed and havent been able to connect at more than 72mbps.. basically put this adapter uses just a single stream where as my older adapter likely used more than one. as for wireless issues my router is less than 2m away from any of my devices and is networked via cat5 to my room from the BTO modem.

      and my main plan was to contemplate using the new possible modem/router as a router rather than a modem as with other setups l was just curious as to if things would work the same way..

  3. Philip Smith says:

    I hate WIFI put the extra two ports back! Try using NAS storage with WIFI etc….

    1. TinMan says:

      Use a network switch!!

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