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UK ISP Zen Internet Shifts its Billing Platform into the Cloud

Tuesday, May 10th, 2016 (2:34 pm) - Score 975
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Rochdale-based ISP Zen Internet has signed a new deal that will shift its customer billing system into the cloud by harnessing Strategic Imperatives’ new ‘Elevate’ platform, which they hope will make the provider more cost effective, responsive and efficient.

The ‘Elevate’ platform harnesses Amazon’s Web Services (AWS) to keep the infrastructure scalable and cloud-based, which allows it to “work in real time; responding instantly to changes in customer and pricing data – immediately recalculating – and giving Zen constant oversight of their business performance with all the data they need at their fingertips.”

Chris Platt, Zen’s Head of Systems, said:

“From a technology perspective Elevate stands head and shoulders above its competitors, but it’s the business benefits the implementation provides that really make a difference in our day to day activity.

Elevate’s impact on Zen was immediate. Its SaaS nature meant that a pre-configured version of the service was up and running very quickly and we were able to process the first live bill run within days. We performed penetration and vulnerability testing on Elevate and it passed with flying colours. Additionally, the system is so intuitive and user-friendly we were able to roll it out to staff with minimal training.”

End.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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6 Responses
  1. Avatar Kevin

    Hopefully Strategic Imperatives software is better than their web-site, it renders horrible on IE, Chrome and Mozilla… http://www.imperatives.co.uk/index.html

    • Avatar SI Team

      Hi Kevin, Thank you for visiting our website earlier today and apologies if it looked a little bit ‘wonky’. There was a minor issue with the site CMS which has since been rectified.

    • Avatar Kevin

      That’s looking much better 😀

  2. Avatar TheFacts

    How about they publish the fault tickets…

  3. Avatar Vince

    I wonder if “imperatives” will manage to do a better job than Zen did before of e-mailed invoices. Like managing unique subject lines per invoice/account so you can easily identify them without opening every attached PDF to find out what it is for all the time.

    Asked Zen to tweak this for years, no interest in that sort of thing.

  4. Avatar OnlyAnotherTenMonthsToGoOfZen

    What a waste of time… They’re going to have no customers left at the rate they’re going to even warrant a billing platform at all.

    About time they bucked their ideas up, fixed their crappy, 5+ month ongoing network issues and quite frankly get on to BTW management as to why they find it wholly acceptable to run large parts of their network severely congested (and then taking weeks/months to rectify the issue).

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