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UPDATE UK ISP TalkTalk Suffering More Unexplained Website Woes

Tuesday, June 14th, 2016 (4:30 pm) - Score 1,352

Once again websites and email services that belong to broadband ISP TalkTalk appear to be suffering from further disruption today and have been up and down like a yo-yo, although so far the provider hasn’t provided much of an explanation for the problems.

As per usual the default message being presented to those who attempt to visit the ISP’s website is one that questionably states, “Our website is currently unavailable while we make some improvements.” Except generally speaking most major ISPs will not intentionally take their primary site off-line during the main daytime period (better to do it late at night / early morning).

Apparently the websites being affected by TalkTalk’s latest bout of instability are talktalk.co.uk, talktalk webmail (email), sales.talktalk.co.uk and help2.talktalk.co.uk. The provider seems to have suffered from a number of such woes since last year’s devastating cyber-attack.

TalkTalk’s Official Service Status Update

We’d like to apologies for any inconvenience during this time and suggest you try again later. In the meantime if you do need to contact TalkTalk urgently to report a fault or make changes to your account you can contact us on the following number.

Furthermore it’s clear from their Facebook page and, to a lesser extent, Twitter stream that some subscribers are beginning to lose patience. Mind you website faults do occur from time to time and hopefully TalkTalk will issue a more informative update in the future.

UPDATE 15th June 2016 (11:04am)

According to TalkTalk the problems were caused by a flash flood in the Midlands, which at least confirms that it’s not due to “improvements” as their public website claimed.

A TalkTalk Spokesperson told ISPreview.co.uk:

“After the flash floods in the Midlands that led to some service disruption yesterday afternoon, we were able to bring the affected systems back online overnight.

This means that all areas on our website are now accessible and email service should also be back up and running, although it might take a few hours for the backlog to clear.”

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
6 Responses
  1. Indeed, I fully agree with this Talk Talk customer, the service I have been getting from Talk Talk for quite some time now, years, has been pathetic. Again, we long term customers of Talk Talk in Northern Ireland, UK, are being denied any credible email service – most of us can send emails, but we cannot receive them! All we get on our screen is an error message! Not a word of explanation from our ISP Talk Talk. Not one attempt to contact long-suffering paying customers as to the situation Talk Talk is experiencing! Thus, many of us begin to check our computer settings, do complete scans; ‘restore’ our computers to an earlier date when the email was functioning – all working in the dark without one word from Talk Talk, and no hint of financial compensation! I am looking for another Internet Provider – this is the very last straw! Trading Standards should do something about ISP who do not fulfil their contract to provide reliable service.

    1. Why are you using your ISP’s email service?

      There are better free alternatives.

      These don’t tie you into your ISP if/when you switch or charge you exorbitant charges to keep your address if you switch.

  2. Kenny says:

    |Talk talk are just awful of customer service i left them last year as i could take i no more and yes as Mathew says never use isp email Gmail is so good now and its free.

  3. Again Wednesday 15th June, Talk Talk continued to fail its paying customers – as Talk Talk internet users experience a reversal in email woes – the email service can now receive emails, but cannot send any out. Grrrrr….. What dismal service from Talk Talk ISP, they may be a cheaper ISP, but not if one cannot rely on their service. Pathetic Talk Talk – get your act together for Northern Ireland, UK, customers, or give it up.

  4. Oh! Kenny and Matthew, clue me into hooking up with a ‘free email service’? I use my computer regularly, but am quite a dummy when it comes to the technology. Any advice would be much appreciated, guys. Thanks for your comments.

  5. Michael says:

    Go to http://www.gmail.com in your web browser and open an account, use a good strong password.
    Then you can log on any place around the world to see your emails.
    Good luck.

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