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Vodafone UK Launch Rapid Mobile Phone Replacement Service

Monday, June 13th, 2016 (10:20 am) - Score 988

Mobile operator Vodafone has claimed that some small UK businesses could suffer as much as £12,310 in lost revenue by not having access to their mobile phones for a day. In order to tackle this the operator has launched ‘Rapid’, which gets a replacement device to the business within 4 hours of an approved insurance claim being made.

Apparently the new device will be delivered, with the battery already charged, by dedicated scooters in London and by courier to addresses across the rest of the country. Furthermore, for every hour beyond the 4 hours Vodafone will give a small business £10 (up to a maximum of £40). In most cases Vodafone says customers will get an identical replacement, but they also suggest that there may sometimes be exceptions to this rule.

The new solution is essentially a premium delivery service, which is available on all of Vodafone’s Business Premier plans when insurance is added. It’s also included at no extra cost along with Business Insurance Damage Cover (damage only) when you choose Business Premier 20GB-50GB or Business Premier Global Traveller plans.

Phil Mottram, Enterprise Director at Vodafone UK, said:

“When the potential loss of new business opportunities equates to billions of pounds for small businesses country-wide, and more importantly could mean that a small business misses out on that vital call, it’s business critical to get replacement phones into the hands of business owners as quickly as possible when they find their mobile is lost, stolen or damaged. This is where Vodafone Rapid comes in – getting the country’s small business population back up and running with a replacement phone within just four hours.”

The figure of £12k+ was arrived at via a YouGov survey of more than 1,000 small businesses with up to 9 employees, which predicted that on average they would miss out on almost four new business opportunities in a working day when their work mobile is out of action. Apparently the average opportunity was valued at more than £3k, which makes us wonder if most of the businesses were high-end jewellery stores or investment bankers rather than local shops or other similarly small firms.

Elsewhere 67% of respondents said a mobile phone is vital to the running of their organisation and 20% had seen their phone become lost, stolen or damaged. Meanwhile 55% said that they don’t have business phone insurance, which is obviously something that Vodafone hope to change. Now how about Vodafone Rapid for the residential market?

Leave a Comment
5 Responses
  1. Dave says:

    What’s the point if you can’t get a mobile signal!

    1. MrWhite says:

      It’s about replacing a lost/broken phone, not providing you with a replacement mobile signal …

  2. Dave says:

    It’s about ‘Business Premier Plan with added insurance’
    It’s like having 5 star car insurance but you can’t get any petrol.
    No point having one with out the other!

    1. MrWhite says:

      It’s nothing like that – you’re analogy shows two providers (the insurance and the petrol providers). One is not related to the other. If there’s no petrol, why buy the car in the first place, then buy insurance?

      For this, you wouldn’t buy the product in the first place if you can’t get a signal, let alone add a “premier” option to it.

    2. Karl says:

      “For this, you wouldn’t buy the product in the first place if you can’t get a signal, let alone add a “premier” option to it.”

      Some like Dave probably would and then do his best logic impression complaining here.

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