UPDATE2 Sky Broadband Customers Hit by Outage in Central England

A large number of Sky Broadband’s Internet and phone customers in the “South Midlands” area of England currently appear to be suffering from a significant service outage, which is affecting quite a wide area.

At this stage very little is known about the incident, although it did appear to start at around 3pm and seems to be affected a number of telephone exchanges around areas like BIGGLESWADE, GREAT BARFORD, LOWER SHELTON, OLNEY, STOKE GOLDINGTO, AMPTHILL, CARDINGTON, HARROLD, NORTH CRAWLEY, RAVENSDEN, SILSOE, BEDFORD, COLMWORTH, HAYNES, NEWPORT PAGNELL, SANDY, TURVEY, BLUNHAM, CRANFIELD, KEMPSTON, OAKLEY, SHEFFORD, FLITWICK, HEXTON, SHILLINGTON, TODDINGTON, CRANFIELD and WILSTEAD.

UPDATE 6:50pm

As is not uncommon in this industry, the problem appears to have been caused by the break of a core fibre optic cable (this is normally due to accidents by third-party contractors).

Sky Status Update

We understand from our on site engineers that the problem has been caused by a fibre-cable break. Specialist engineers have been requested.We’ll provide an update on progress this evening.

We’re sorry for the continued inconvenience.

UPDATE 17th Aug 2016

The problem was finally resolved early this morning and here’s a picture of what happened. Ouch!