Home
 » ISP News » 
Sponsored

UPDATE2 Sky Broadband Customers Hit by Outage in Central England

Tuesday, August 16th, 2016 (4:42 pm) - Score 1,379
sky broadband uk

A large number of Sky Broadband’s Internet and phone customers in the “South Midlands” area of England currently appear to be suffering from a significant service outage, which is affecting quite a wide area.

At this stage very little is known about the incident, although it did appear to start at around 3pm and seems to be affected a number of telephone exchanges around areas like BIGGLESWADE, GREAT BARFORD, LOWER SHELTON, OLNEY, STOKE GOLDINGTO, AMPTHILL, CARDINGTON, HARROLD, NORTH CRAWLEY, RAVENSDEN, SILSOE, BEDFORD, COLMWORTH, HAYNES, NEWPORT PAGNELL, SANDY, TURVEY, BLUNHAM, CRANFIELD, KEMPSTON, OAKLEY, SHEFFORD, FLITWICK, HEXTON, SHILLINGTON, TODDINGTON, CRANFIELD and WILSTEAD.

UPDATE 6:50pm

As is not uncommon in this industry, the problem appears to have been caused by the break of a core fibre optic cable (this is normally due to accidents by third-party contractors).

Sky Status Update

We understand from our on site engineers that the problem has been caused by a fibre-cable break. Specialist engineers have been requested.We’ll provide an update on progress this evening.

We’re sorry for the continued inconvenience.

UPDATE 17th Aug 2016

The problem was finally resolved early this morning and here’s a picture of what happened. Ouch!

Add to Diigo
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
19 Responses
  1. Avatar JSN

    We understand from our on site engineers that the problem has been caused by a fibre-cable break. Specialist engineers have been requested.We’ll provide an update on progress this evening.
    We’re sorry for the continued inconvenience.
    Update: 16th August, 18:37

  2. Avatar Ignition

    Great to see LLU operators continuing to put big groups of exchanges onto daisy chains with loads of single points of failure.

    What a mess our market is when a single fibre break can have such impact.

  3. Avatar MikeW

    Need to stop buying up sports rights, and invest in a proper network.

    Or give up on trying to do comms, and go back to TV instead.

    • Avatar Chris

      To be fair they have less “newsworthy” outages than BT.

    • Avatar MikeW

      Then again, not many who create or read the news understand the concepts behind high availability.

      Remember this outage was both the “best efforts” broadband as well as the voice network. Some of that deserves better robustness. Well, all of it deserves better, but for some of it, it is mandated.

    • Avatar Ignition

      Outages on BT depend what you’re referring to. The phone service on Sky uses the same fibre network as the broadband, so if you’re in the wrong place a break on any one of a number of fibre links will see your broadband and phone disappear.

      The recent newsworthy outages were on the BT Retail ISP. The underlying networks seemed to be fine. BT Wholesale’s network is way more resilient than at least most LLU operators. LLU operators make extensive use of daisy chains for cost purposes, Wholesale are transport resilient pretty much everywhere.

  4. Avatar Ignition

    Some of the Twitter responses to Sky are quite special. People complaining about paying ridiculous amounts for their WiFi. From Sky. Extortionate. People demanding compensation and furious as their broadband had been down for a whole 6 hours.

    This is the market Ofcom created. Well played to them. People expect the moon on a stick and want to pay a price that wouldn’t buy a lolly on a stick.

    • Avatar dragoneast

      Drama queens. Not an Ofcom creation, though, responsible as they are for a lot else of nonsense besides.

  5. Avatar Karl

    EEk what carnage dred to think how long it would take BT to fix that.

    • Avatar TheFacts

      Maybe they use the same contractors…

    • Avatar FibreFred

      Trolling karl please see the site rules

    • Avatar Karl

      Why would Openreach need contractors for that job?

    • Avatar Ignition

      They don’t dig up pavements and roads themselves, they have civil engineering contractors to do it, same as everyone else.

      Openreach would blow and splice the fibre either side of the break, the contractor would handle the dig to reach and repair the ducting, then the reinstatement.

    • Avatar Ignition

      Just FYI, Karl, it may well have been Openreach fibre that was cut. Unlikely to have been Sky’s own, would’ve belonged to Openreach, Virgin Media, Vodafone or AN Other. Sky own their core network and it’s resilient, they rent the backhauls and most of those aren’t for cost reasons.

    • Avatar karl

      Ah that makes sense why the repair was a bit slow.

  6. Avatar finaldest

    When you bury infrastructure in the dirt this is inevitable.

    The guy who was digging the hole however probably wished he stayed at home as he no doubt never heard the end of it.

    However, 6hrs to fix is not to bad.

  7. Avatar John Miles

    At the end of the day the subscriber either expects an outage of 6 – 12 hrs every 10 years or so from local fiber cuts or pays significantly more every month of those 10 years for a more resilient broadband network (and its only a case of being ‘more resilient’, in all ‘consumer networks’ some parts are protected and there will be other single points of failure ).

    The catch is that it is not an individual decision, every subscriber on that network has to be willing to pay extra.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £18.00 (*22.00)
    Avg. Speed 30Mbps, Unlimited
    Gift: Code: SPRING19
  • Vodafone £21.00 (*23.00)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • TalkTalk £22.50
    Avg. Speed 36Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • SSE £23.00 (*33.00)
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2368)
  2. FTTP (1917)
  3. FTTC (1567)
  4. Broadband Delivery UK (1529)
  5. Politics (1305)
  6. Openreach (1304)
  7. Business (1151)
  8. Statistics (1017)
  9. Mobile Broadband (943)
  10. FTTH (925)
  11. Fibre Optic (924)
  12. Ofcom Regulation (858)
  13. Wireless Internet (851)
  14. 4G (823)
  15. Virgin Media (788)
  16. Sky Broadband (565)
  17. TalkTalk (545)
  18. EE (538)
  19. Vodafone (452)
  20. Security (388)
New Forum Topics
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact