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How to Make Amazon Echo Work with BT’s Home Hub Routers

Friday, September 30th, 2016 (9:06 am) - Score 15,675

A lot of UK people are buying Amazon Echo, the Internet shopping giants new hands-free speaker and voice-assistant, but apparently not everybody can get it to connect with their home WiFi network and this seems to be especially true of BT’s Broadband customers.

Ordinarily connecting the Echo should be as simple as plugging the device in and then installing the Alexa App (or setup via http://alexa.amazon.co.uk/), which manages the hardware and enables you to connect it to the Internet. The whole Internet connectivity thing is kind of important and without that your Echo is just a large useless black or white cylinder with a dim light on top.

The problem is that some people, especially those with one of BT’s HomeHub routers, are having a great deal of difficulty in getting the new hardware to connect to their broadband service via WiFi. Funnily enough some of those who imported the Echo from the USA earlier this year also reported the same woes and it’s sad to see that the issue wasn’t fixed in time for its UK release.

Luckily the solution is to avoid Amazon’s automated setup for the device and enter the details you need manually.

Amazon Echo Fix for BT’s HomeHub Routers

1. Start the Amazon Echo setup process (the web browser method is best).

2. Choose your WiFi network (you need to know / input your network’s name and password).

3. Click ‘advanced settings‘ in the Alexa web app.

4. Enter the following details into the fields on the advanced settings page.

IP Address:
Subnet Mask:
DNS 1:
DNS 2:

5. Click ‘Connect‘.

Take note that if you’ve previously tried and failed to connect the ‘Echo’ then you may need to click “forget this network” before trying again, otherwise you’ll just run into the same problems. In some cases it’s possible that you might have a different ‘Router’ (gateway) address from the one mentioned above, but pretty much all of BT’s active kit does use this.

Likewise if the IP address doesn’t work, such as if it’s already being used by another device on your network, then just try something like instead and the router should be able to adapt.

Every ISP will have a different set of details, thus the above settings won’t work for users of Sky Broadband, TalkTalk etc. Novice users should simply ask their ISP for the correct details, while Advanced users will already know to check their network connection details to discern what Gateway, DNS and IP Address to use.

Alternatively some people have suggested that separating the 2.4GHz and 5GHz WiFi bands via the HomeHub’s admin interface (they’re normally combined) can work, but generally you should not need to do this. In any case most BT broadband users will not run into this issue, it only seems to occur on some setups.

Leave a Comment
8 Responses
  1. Avatar Chris P says:

    So its a DNS issue?
    It must be getting an IP via DHCP else you won’t b able to connect to it via a web browser.

    1. Avatar Tom says:

      Not enough information to tell. More likely to be malformed DHCP request or response.

  2. Avatar Colin Jones says:

    FYI No issues with the following:

    BT Infinity
    BT Smart Hub (HH6) (F/W: SG4B100021F4)
    Amazon Echo (F/W: 4008)

    The Echo is using the 5Ghz.

    No manual intervention required. Was slow to connect after entering SSID into the Alexa app, but other than that nothing.

  3. Avatar Sue walker says:

    This article is key! I spent an hour doing this and then putting that extra 6 at the end of the IP address clinched it for me.

  4. Avatar David says:

    Not worked for me… Have a BTHOMEHUB4. I’ve turned off smart setup and parental controls as suggested by the Amazon Techs. Split the Wi-Fi bands next suggestion from Amazon Techs. I’ve tried altering the advance settings as post after deleting Alexa App and reloading so like a fresh start but that also failed(The above DNS1 & DNS2 completely different to what came up). Tried the 26 and that failed too…. Now spent a day plus at it and it still failing to connect they should have fixed the bugs or tested it better before release…. Fed up is an understatement….

  5. Avatar David says:

    Gave it one last go…. Turned off 2.4Ghz Wi-Fi band on BTHUB and altered the last 2 digits on the IP address to 62 instead of 60. Link to Amazon suggested advanced settings: – https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202094190 (Smart setup turned off as their instructions.)
    Amazingly it worked. Posted info in case it helps anyone else struggling to connect to a BTHOMEHUB4.
    I’ve now turned the 2.4GHz Wi-Fi band back on and unplugged and re-plugged in Echo and all still working so seems to me sorted.
    Amazon really need to get these bugs fixed….

  6. Avatar sean says:

    i’ve followed all of these steps. I have also been on BT’s website and altered media streaming in parental controls and still no joy.i have a BTHOMEHUB4 and having tried all options from various websites and think its time for the much vaunted echo to be returned.
    I generally consider myself abreast of technological advances but frankly this is ridiculous.

  7. Avatar G M says:

    I finally got it setup. Having missed a vital part of the setup when wireless key failed and tried the advanced settings, you need to go back and input the wireless key before entering advanced settings. Then as suggested altered the last two IP address digits to 66 (you might try something else) but then used;
    (as shown in my BT5 Hub)
    All now working.

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