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UK ISP Aquiss Reduce the Price of Unlimited Superfast FTTC Broadband

Wednesday, April 26th, 2017 (2:42 pm) - Score 777
aquiss uk isp

Internet provider Aquiss has reduced the standard monthly price of their various unlimited “fibre broadband” (FTTC) packages by several pounds, which for example means that their entry-level ‘up to’ 38Mbps (2Mbps upload) service is now £30 per month (£43 if you include optional line rental at £13).

The packages typically offer free activation or free transfer from another ISP and come attached to a 12 month contract, with various service speed options that run ‘up to’ 76Mbps (20Mbps upload). All of the packages come with unlimited usage, a static IP (IPv4 + IPv6), email and UK based customer support.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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7 Responses
  1. Avatar Captain.Cretin

    Brand new Customers only??

    Or will you be rewarding us loyal users as well??

    • If you are outside your current contract, then of course you can make contact with us and we will align you to a new product. That’s never been any different, but we don’t just force customers into new contracts.

  2. Avatar Pedant

    Really not that much of an impressive deal, it’s just taken away the requirement to have both the VDSL and the copper pair with them to get a reasonable price for the VDSL. Previously that was around £3 or £4 a month more, which at this price point really isn’t much. I nearly went for Aquiss over AAISP recently, but was put off by the limited support hours, outdated FAQ pages which still advertised traffic management (I somehow doubt it nowadays), and the longer 12 month contract, not to forget the much more technically potent dashboard that AAISP give.

    • Your statement is incorrect, we have never combined both services at all, so we have not taken away the copper element at all. Our FTTC services have always been excluding the line rental (it even mentions this is on our sales pages).

      Our support hours are from 8.00am until midnight, which I think is pretty reasonable. I don’t feel this is limited in anyway. Our FAQs are not outdated and get regular updates weekly, we run comprehensive traffic management (the vast majority of providers do) so this is factually correct. Contract lengths are aligned with our wholesale contracts. Lets not forget that even AAISP run some 12 month contract options on VDSL.

      However, I’m pleased to hear that you are enjoying your AAISP service, that’s what all providers should be aiming to deliver for their customers.

  3. Avatar captain.cretin

    Hi Martin, if by FAQs you mean the Knowledgebase, I have some bad news for you.

    Some sections are a decade out of date; the section on Aquiss email settings hasnt been changed, even though I seem to remember pointing this out to you last year (or the year before).

    Now luckily, Thunderbird* is getting very good at detecting most of the settings, but after a Win7 update failure a couple of weeks ago, it took me several hours to get my email working again, as the details in the Knowledgebase are completely out of date.

    *Detected the correct server settings, but got the password settings wrong.

    Aquiss (and you), provide a great service, but there are a few things that need a little fettling.

    • I will get this section reviewed, but if you using the original published dates as reason for no updates, don’t. We tweak those articles all the time, from minor spelling issue to formatting changes, but the published date don’t change. I can however see some issues with the Thunderbird articles regarding username formats.

      However in future, please don’t sit struggling for hours, but do make contact directly with our support desk 🙂

  4. Avatar captain.cretin

    Thanks Martin.

    As for struggling, it was late night, and I had forgotten the support desk was open that late.
    And I was REALLY tired after a failed Win7 Update had blocked the SATA port my OS drive was sat on. THAT took more than a few hours to figure out!!!

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