UK ISP TalkTalk Details 1st August 2017 Price Hikes for Broadband
Customers of TalkTalk’s existing broadband and phone (line rental) packages have this week been informed that their prices are set to be hiked by between 4-6% from 1st August 2017 and some increases will be introduced from tomorrow. The cost of calls is also set to rise.
A spokesperson for the ISP said, “We’ve been investing millions in improving our unlimited broadband network, making our TV service faster and simpler to use, and introducing industry-leading security services and calling features which we provide as standard … making such improvements mean that some prices will increase.” However TalkTalk claims that their users will continue to make savings in comparison to BT, Sky Broadband and Virgin Media.
Call Charges
| Package Name | Previous Price | New Price | Starting From: |
| Standard call rates to UK land lines and mobiles | 12.5p per minute | 13.5p per minute | 1st August 2017 |
| Standard connection charge | 18p per call | 20p per call | 1st August 2017 |
| Premium number access charge | 7.5p per minute | 10.5p per minute | 1st August 2017 |
Package Charges
| Package Name | Previous Price | New Price | Starting From: |
| Fast Broadband | £25.50 | £27.00 | 30th June 2017 |
| Faster Broadband | £32.00 | £33.50 | 30th June 2017 |
| Simply Broadband | £27.95 | £29.70 | 1st August 2017 |
| Simply Broadband with Fibre Medium | £37.95 | £39.70 | 1st August 2017 |
| Simply Broadband with Fibre Large | £42.95 | £44.70 | 1st August 2017 |
| Essentials Broadband | £30.45 | £32.20 | 1st August 2017 |
| Essentials Broadband with Fibre Medium | £40.45 | £42.20 | 1st August 2017 |
| Essentials Broadband with Fibre Large | £45.45 | £47.20 | 1st August 2017 |
The news will of course cause frustration for existing subscribers, although all of the largest ISPs tend to raise their prices at least once a year. However Ofcom does have a rule for mid-contract price hikes, which may allow some customers to exit their contract penalty free (you must do this within 30 days of the notification).
The reasons for such hikes tend to vary, although it’s usually a combination of inflation, rising data usage and the fact that ISPs have to adopt a lot of new measures as part of changing regulation (e.g. automatic compensation for broadband faults, warning emails for Internet piracy, new TV content / services and Internet snooping laws).
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, Google+, Facebook and Linkedin.
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TT Business?
Hang on, didn’t Talk Talk say “No Price Rises, Guaranteed” and now we have a price increase! 🙁
I’ve just checked the Talk Talk website again, it says “Price fixed for 24 month contract” but yet the price will be increasing, so it isn’t locked after all?
I think it depends which plan you are on. The older plans weren’t price fixed just the newer ones. If you have moved over to one of their ‘Price Fixed’ contracts then I can’t see the monthly charge changing.
The ASA will eat them alive if so! even today I heard a TT radio ad which said no price rises
The article only tells half the story. Current TalkTalk contracts are fixed price plans with no monthly charge increases during the contract term. Customers on legacy contracts can switch to a fixed price plan to avoid price increases. Not sure why the author chose to ignore these details.
https://help2.talktalk.co.uk/important-update-our-price-changes
Unsurprising, people are using ever increasing amounts of data, and the bandwidth to carry it is expensive to the exchanges and fibre aggregation points.
It’s slightly misleading for them to blame it on investment in new services when it’s probably just cost increases from organic expansion.