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UK ISP TalkTalk Details 1st August 2017 Price Hikes for Broadband

Thursday, June 29th, 2017 (1:51 pm) - Score 1,684
TalkTalk Logo 2017

Customers of TalkTalk’s existing broadband and phone (line rental) packages have this week been informed that their prices are set to be hiked by between 4-6% from 1st August 2017 and some increases will be introduced from tomorrow. The cost of calls is also set to rise.

A spokesperson for the ISP said, “We’ve been investing millions in improving our unlimited broadband network, making our TV service faster and simpler to use, and introducing industry-leading security services and calling features which we provide as standard … making such improvements mean that some prices will increase.” However TalkTalk claims that their users will continue to make savings in comparison to BT, Sky Broadband and Virgin Media.

Call Charges

Package Name Previous Price New Price Starting From:
Standard call rates to UK land lines and mobiles 12.5p per minute 13.5p per minute 1st August 2017
Standard connection charge 18p per call 20p per call 1st August 2017
Premium number access charge 7.5p per minute 10.5p per minute 1st August 2017

Package Charges

Package Name Previous Price New Price Starting From:
Fast Broadband £25.50 £27.00 30th June 2017
Faster Broadband £32.00 £33.50 30th June 2017
Simply Broadband £27.95 £29.70 1st August 2017
Simply Broadband with Fibre Medium £37.95 £39.70 1st August 2017
Simply Broadband with Fibre Large £42.95 £44.70 1st August 2017
Essentials Broadband £30.45 £32.20 1st August 2017
Essentials Broadband with Fibre Medium £40.45 £42.20 1st August 2017
Essentials Broadband with Fibre Large £45.45 £47.20 1st August 2017

The news will of course cause frustration for existing subscribers, although all of the largest ISPs tend to raise their prices at least once a year. However Ofcom does have a rule for mid-contract price hikes, which may allow some customers to exit their contract penalty free (you must do this within 30 days of the notification).

The reasons for such hikes tend to vary, although it’s usually a combination of inflation, rising data usage and the fact that ISPs have to adopt a lot of new measures as part of changing regulation (e.g. automatic compensation for broadband faults, warning emails for Internet piracy, new TV content / services and Internet snooping laws).

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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7 Responses
  1. Avatar Simon

    TT Business?

  2. Avatar Alexander

    Hang on, didn’t Talk Talk say “No Price Rises, Guaranteed” and now we have a price increase! 🙁

    • Avatar Alexander

      I’ve just checked the Talk Talk website again, it says “Price fixed for 24 month contract” but yet the price will be increasing, so it isn’t locked after all?

    • Avatar James Peters

      I think it depends which plan you are on. The older plans weren’t price fixed just the newer ones. If you have moved over to one of their ‘Price Fixed’ contracts then I can’t see the monthly charge changing.

    • Avatar Simon

      The ASA will eat them alive if so! even today I heard a TT radio ad which said no price rises

    • Avatar IT Troll

      The article only tells half the story. Current TalkTalk contracts are fixed price plans with no monthly charge increases during the contract term. Customers on legacy contracts can switch to a fixed price plan to avoid price increases. Not sure why the author chose to ignore these details.

      https://help2.talktalk.co.uk/important-update-our-price-changes

  3. Avatar Pedant

    Unsurprising, people are using ever increasing amounts of data, and the bandwidth to carry it is expensive to the exchanges and fibre aggregation points.

    It’s slightly misleading for them to blame it on investment in new services when it’s probably just cost increases from organic expansion.

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