TalkTalk Upgrade to Protect UK Customers from Nuisance and Scam Calls

Low cost ISP TalkTalk, which already blocks nuisance calls at a network level (last month they blocked more than 100 million scam calls), has today announced improvements that will introduce further protection for customers and at no extra cost.

The changes mean that the operator’s Caller Display has been activated for all customers this month (this allows you to see who is calling before picking up the phone) and they can now block ten times as many numbers (up to 100) via the operator’s Last Caller Barring service. After a nuisance call, users can dial 14258 (or 1HALT for ease) to block the number.

Customers can also report scam calls to the ISP directly through their handset by pressing 1 after it has been blocked. Crucially such features are free on TT, while many rivals often charge an additional monthly fee for the privilege.

Donna Moore, TT’s Head of Scam Prevention, said:

“Scammers are constantly updating their techniques, so we are committed to evolve our call features to protect our customers. Unfortunately phone scams are a serious and growing problem affecting UK business and customers and we are determined to beat the scammers and provide these features at no extra cost.”

The provider also includes the following cost comparison with their announcement.