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UK Cable Operator Virgin Media Confirms Price Hikes for November 2017

Tuesday, August 1st, 2017 (12:02 pm) - Score 1,932

The United Kingdom’s national cable operator, Virgin Media (Liberty Global), has today followed other ISPs by announcing a series of annual price hikes for their broadband, phone and / or TV bundles, which will see the price existing customers pay rising by around +4.7% per month.

As reported yesterday, Virgin Media has already refreshed their bundles and product prices for new customers. In addition, there is no longer an upfront ‘Virgin TV V6’ box cost for existing customers on a Mix bundle and above (£20 activation fee still applies). On top of that customers who take the Sky Sports bundle will be able to enjoy all of the newly branded Sky Sports channels in one combined package etc.

The Price Changes

· Prices for the majority of customers will increase between £1.99 and £3.99. This means that, on average, customers’ prices will rise by 4.7% from November 2017.

· The changes will take effect from November 2017 and some customers will start to see changes in their bills from October 2017.

· We’ll be writing to our customers to explain these changes and will continue to make sure they can experience even more from Virgin Media.

The reasons for such increases tends to vary, although it’s usually a combination of inflation, rapidly rising data usage by end-users and the fact that ISPs have to adopt a lot of new measures as part of changing regulation (e.g. automatic compensation for broadband faults, warning emails for Internet piracy, new TV content / services and Internet snooping laws).

A Virgin Media spokesperson told ISPreview.co.uk:

“We do everything we can to balance keeping our prices competitive while investing to meet the ever-increasing appetite for broadband and content.

Online usage increased by more than 35% in the last year and streaming now accounts for nearly 60% of the total traffic on Virgin Media’s network.

We’re investing more in our ultrafast network to continue offering the UK’s fastest widely-available speeds. This all comes on top of must-see TV programming – from Virgin TV Exclusives to the only place where you can watch all of the live football action from both Sky and BT Sport in a single package.”

Most of the major ISPs tend to follow a similar trend and Ofcom even has a rule for tackling mid-contract price hikes, which might allow some customers to exit their contract penalty free (you must do this within 30 days of the notification). However if you don’t wish to swap ISP then annual hikes are also a good time to call up the provider’s retentions department and use it to negotiate a new deal (see our tips).

An Overview of Virgin Media’s Refreshed Pricing

Broadband speeds

Tier Speeds (download/upload)
VIVID 50 50Mbps/3Mbps
VIVID 100 100Mbps/6Mbps
VIVID 200 200Mbps/12Mbps
VIVID 300 300Mbps/20Mbps

Bundles

Tier Price (per month inc LR) 12 month contract (exc introductory discounts) 12 month offer
VIVID 50 solus £33.00 £33.00
VIVID 50 with home phone £40.00 £27.00
Player bundle with VIVID 100 £48.00 £33.00
Mix bundle with VIVID 100 and V6 £55.00 £45.00
Full House bundle with VIVID 100 and V6 £70.00 £55.00
Full House bundle with VIVID 200 and V6 £75.00 £59.00
Full House bundle with VIVID 100 and V6 and Sky Sports £95.00 £71.00
Full House bundle with VIVID 200, V6 and Sky Sports £100.00 £75.00
VIP bundle with VIVID 300, 2x V6, Sky Sports HD and Sky Cinema £125.00 £90.00

Leave a Comment
2 Responses
  1. Tony Ryan says:

    I am a virgin media customer that has been very pleased with their broadband service up until recently. I also have their XL TV package which I feel is very poor (those weren’t my first words but thought you wouldn’t publish what is in my mind).
    I pay for 200mbps and as the box is 100 meters away from my house I get excellent service, that was until 3 weeks ago when download speeds dropped to about 20mbps and upload about 4mbps when they worked at all.
    After several hours and I meen several hours on the phone to an Indian call centre I was assured that it was all sorted out even though I could see it wasn’t.
    Eventually they agreed to send an engineer out to me in 6 days time. Miraculously two days before the engineer was sent to me speeds increased to better than they had ever been and to my surprise I kept getting text to ask if I wanted to cancel the engineer, which I did.
    I monitored my connection for the next few weeks and it gradually decreased until I am in the same situation I was in three weeks ago.
    They are now offering to send an engineer out in five days time.
    I have lost all faith in what, at the start, was a very good ISP. Their TV is still….(as above) but for three years they were very quick to resolve problems and even upgrade services for free but now they seem totally unreliable.

    1. Scott says:

      There is potentially a problem in your area and you agreed to a technician date but cancelled. I fail to see you predicament. It might be resolvable from a visit. At very least give them a chance to fix the issue.

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