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Three UK Expands Free Mobile Roaming to 11 New Destinations

Tuesday, December 12th, 2017 (2:58 pm) - Score 2,978

Mobile operator Three UK has expanded the availability of their ‘Feel At Home‘ service (i.e. no extra charges while roaming around other countries) to a further 11 destinations including Chile, Colombia and Costa Rica among others. A total of 71 destinations are now covered.

The full list of new destinations includes Chile, Colombia and Costa Rica, El Salvador, Guatemala, Nicaragua, Panama, Peru, Uruguay, Vietnam and Mayotte. Dave Dyson, CEO of Three UK, said, “My ambition is to free our customers and offer 100% free roaming worldwide, and we will continue to abolish unfair roaming charges until we achieve this … we have also committed to no changes to roaming on Three following Brexit.”

However it’s worth remembering that you can only roam at no extra cost up to the level of your domestic allowance and there remain some restrictions for 3G or 4G data usage. For example, on ‘Feel at Home’ in Europe any usage above 12GB (9GB on Pay as you Go) is subject to a surcharge of up to 0.78p/MB (slightly less in a few countries).

Likewise for ‘Feel At Home Around the World’ you can’t use more than 12GB of your data allowance (9GB on PAYG), while with all-you-can-eat texts you can send up to 5,000 texts and if you’ve got 3,000+ minutes included in your allowance then you can use up to 3,000 minutes max.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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10 Responses
  1. Bill says:

    Free roaming from 3 has been a nice feature for many years, long before regulation forced everyone to jump on the bandwagon.

    I just wish I could get as good a signal from them at home in the UK as I often get abroad!

    1. Mike says:

      If you’re at home use Wifi + Three InTouch app.

    2. Bill says:

      Why does the Three app need such a humungous set of permissions?

  2. Matt says:

    Still waiting for Canada to be added to the list…

    1. robert scriven says:

      Yes Canada would be good, i went on a 14 day cruise Alaska, Canada, 3 coverage in Alaska was great, got to Canada, nothing!

    2. Matt says:

      Three in Canada only seemed to work on Rogers 2G for my dad… setting his device to 3G only achieved nothing.

      Vodafone on the other hand accessed all the canadian networks and used all 2G/3G/4G signals available though speed on those networks was restricted to 3mbps on both 3G and 4G…

      Meanwhile using a local sim (Public Mobile) on the Telus network gave speeds of 80+mbps…

      Very expensive mind, so could understand there being a restriction on speed in the roaming deal with Vodafone….

      My O2 data sim (postpay) didn’t work at all… couldn’t work out why but then I was using an iPad Pro, so used the Apple E-Sim to connect and that was blazingly fast.

  3. Chris says:

    I just wish Three offered 4G whilst roaming instead 3G only. Only getting 4G in the UK seems like they could do more on this front.

    1. Matt says:

      They have 4G roaming across EU don’t they??

      I know it ‘was’ available in Rome when my dad used to go over for meetings.

  4. robert scriven says:

    I wish 3 would improve 4G in the uk! its not upto orange, BT standards, speeds.

    1. Matt says:

      I’ve noticed improvement since moving back to Three on a sim only deal, though to be honest I’m fairly impressed by their 4G Super Voice service, took a few days for them to activate it but now they have I get access to 800Mhz signal which does fight it way through quiet a lot.

      May take a trip into Birmingham City Centre before Christmas and see how it performs, when I was on PAYG with Three earlier this year is was inoperable

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