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EE UK Customer Service Department and Account Pages Suffer Outage

Tuesday, January 2nd, 2018 (4:33 pm) - Score 2,427
ee myee customer service

Customers of mobile network operator and broadband ISP EE have been facing a second day of frustration today after the provider’s customer service platforms (e.g. calls and the MyEE account pages) in the United Kingdom suffered an outage, but it should now be returning to normal.

The unspecified issue, which started yesterday, is said to be “linked to one of the data centres we use to service calls“. Unfortunately the situation means that people trying to contact EE’s support lines may struggle, which is particularly frustrating if you need to report a stolen phone, request a PAC (code) to switch operators or active a new phone etc. Naturally EE’s twitter stream is full of complaints.

The good news is that EE’s mobile and fixed line broadband network is not itself being affected by the issue. A related thread has also been started on EE’s Community Forum, which includes the following statement.

EE Service Update 2/1/2018

We’re aware of an issue that is affecting some customers attempting to contact us.

If you’ve been trying to give us a call, use My EE, or use our other customer service platforms, you may be experiencing difficulties. However this issue does not affect our mobile or broadband networks. Call, data and messaging services are operating as normal.

We’re working really hard to get this fixed as soon as possible. Sorry for the inconvenience this may have caused, we’ll keep you updated here.

A few minutes ago EE issued another update, which states that “services are restored and customer service both on 150 and online are becoming available again. We do anticipate there will be a large number of calls to 150 so there may still be delays in connecting to our teams, but we are making support available as quickly as we can.”

Leave a Comment
5 Responses
  1. Avatar Carol Shenton

    Can still not get connected to see my balance, also Facebook is very slow. 8

  2. Avatar Christine Whittaker

    o have seen a sim deal for £12 with 30GB date unlimited calls and texts the supply is 3.can you match this
    I

  3. Avatar Christine Whittaker

    3 are offering 30GB data unlimited call /text for £12 can you match this .. if not I would like to cancel my direct debit

  4. I bought a mobile phone today and I feel the help customer service is very very poor after buying the mobile phone I paid ten pounds for a top up in the car phone warehouse shop got home tried to set phone up and ended up loosing my ten pound top up for buying a pack which I nothing about so I’ve no money to ring customer service so inhavnt a clue how to set up this phone or network

  5. I’m taking the mobile back to the shop because interlocking EE has a very un helpful customer service

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