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Gigaclear Fibre Contractors in Battle of the Devon UK Hedgerows

Saturday, Feb 3rd, 2018 (12:01 am) - Score 3,347

Lately it’s been raining hard in deepest rural Devon (England), so hard in fact that some locals are concerned that the good work being done by Gigaclear’s contractors to deploy a new 1Gbps Fibre-to-the-Premises (FTTP) broadband network in the area could soon be washed away.

At present Gigaclear has a number of significant deployments in Devon, including both their state aid supported project with the wider Connecting Devon and Somerset project (here) and a separate commercial rollout that was recently given a £2.5m extension (here). Today’s story largely focuses upon part of the rural Blackdown Hills area.

Anybody who has spent time travelling around Devon will know that there are plenty of narrow lanes, many of which only have space for a single vehicle. A lot of these lanes also tend to be flanked by “Devon Bank” hedgerows, which consist of a fairly steep rubble or earth bank that is topped with brushy shrubs or trees. Devon’s hedges are considered so iconic by some locals that they even have their own website.

Unfortunately the hedges and narrow lanes have also presented somewhat of a challenge for Gigaclear. A number of locals in the aforementioned area have contacted ISPreview.co.uk to highlight some concerns, not least that the ISP’s contractors (MGM Utilities) preferred method on a number of lanes is to chop into the base of the bank to lay the conduit (as opposed to cutting into the tarmac).

After doing all that the contractors then appear to have pushed back the now loose soil and stones, thus potentially destabilising the whole bank. At the same time they sometimes end up filling-in any slight ditch that might have existed to cope with water / rain run-off. The result is as pictured above, and below.


Locals tell us that the rain is no longer being directed into a ditch and has instead been running down over the exposed soil. In time they fear that this could wash out the trenching that contractors have built, or tractors may squash the cables as they travel down the related lanes.

One Resident told ISPreview.co.uk:

“They have been digging into the bases of the high hedge-banks (renowned Devon Banks) to place their conduit and then pushing back the now loose soil and stones so destabilising the whole bank. There are a few verges – but not many and these usually have rainwater ditches. The contractors have been digging out the ditches and then filling them up once the conduit is in. All of this is much quicker than working on the highway!

Parishioners feel that they are between a rock and a hard place on this. Reliable broadband access against several miles of old copper BT wire has to welcomed and to complain about the standards of the work being done by the Gigaclear contractors could be seen as anti and backward looking.”

We understand that Battle Street, below Gollick Park, was the first lane with both banks dug out and ditches filled, and Smeathy Lane is said to have had the ditches filled in. Others also exist. In addition, it’s been claimed that the hedge banks are private land (as allegedly stated by the head of Devon Highways), although Gigaclear dispute this and state that the “banks, hedgerows and verges in question show in Land Registry as public land.

The locals we spoke with were also apprehensive about being named and wished to stress that, while they very much welcome Gigaclear’s work, they want the operator to conduct it with more care. In response a spokesperson for the ISP told us that they “apologise for any inconvenience caused to local residents” and “now recognise the need to consult with the local community in future situations to establish their involvement in the conservation of local land.”

A Gigaclear Spokesperson told ISPreview.co.uk:

“Together with our delivery manager, the CDS BDUK programme manager, and a Devon Highways representative, we have met with local residents and responded to the concerns presented. This consultative session was well received by all parties and resulted in a much better understanding of the considerations that must be taken into account as we carry out our construction work in the region.

Following this session, we have subsequently changed our approach to tackle the particular challenges presented by Devon banks, narrow verges, hedgerows and carriageways. After further consultation with all interested parties, we have agreed the optimum solution and concluded that trenching alongside the roadside bank will not encroach under the vertical edge of the bank. Excess spoil will always be removed to avoid mud run-off into the road.”

Gigaclear also clarified that they were unable to use the Narrow Trenching method in these locations because the “carriageways are often shallow tarmac laid over a loose, rocky subsurface, comprising large chunks of flint and boulders. After careful investigation, we found that there was a high risk that narrow trenching would result in collapse of the surface and extensive road damage.”

The ISP has also accepted that it is their “responsibility to carry out reinstatement and remedial works” (all work is said to be monitored by the local Highways Authority), which will start within a few weeks of completion to allow for weathering and settlement to take place.

However some remain sceptical about the promised improvements and fear that little will change on the ground, not least since they have only fleeting faith in the ability of Devon Highways to keep an effective eye on the work being conducted. We did endeavour to contact the local highways authority but so far they have not responded.

Unfortunately major civil engineer work rarely occurs without causing some problems or disruption for nearby residents and this is true for almost all of the operators that are involved in such deployments. However the resultant prize of ultrafast broadband is usually worth the trouble.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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8 Responses
  1. Avatar photo ChrisP says:

    Cow boys

    Bodge it and Quickly, threaten retreat if anyone complains, vs doing it right the first time, despite the extra cost.

    It will be interesting to see how reliable Gigaclear’s infrastructure is after its been in the ground a few years and how much the weather and environment disturbs their micro trenching and verge installations.

    I wonder why they choose not to erect poles and string it along farmers fields etc.

    1. Avatar photo occasionally factual says:

      Hope their 3rd party insurance is up to scratch as changing the water flows on those roads could easily cause localised flooding and /or landslides.

  2. Avatar photo Cecil Ward says:

    forgive my ignorance – I will use the excuse that I have been gone from England for a long time now. has anyone tried stapling cable to the top of an earth bank. Why even try to bury it? Super cheap if the situation is right. There was just such an eight foot deep bank at my old home. If there is no bank then why not run cable woven into the very core of the hedge itself, using the hedge as support and protection. Everywhere there is a gateway you would have to go either under or over. Where a hedge has been damaged and been replaced by wooden fencing or barbed wire then it’s back to burying it or just use the fencing as a support carrier. I would hope someone has already done a study at least.

    1. Avatar photo cowboyneal says:

      although rare, I would imagine these hedges may get tripped at some point

    2. Avatar photo cowboyneal says:

      trimmed even 🙂

  3. Avatar photo Somerset says:

    Gigafibre lay ~50mm orange multi duct directly into the earth. They also put ~8mm microduct from each property in the ground to a nearby connection box.

  4. Avatar photo johhny says:

    There are different ways this could be done.Obviously, the one pictured is the cheapest possible, but in the long run, has consequences.
    It could be done by directional boring or digging in the carriageway.Bottom line there is no easy way without complaints.

  5. Avatar photo peter says:

    Surely you will trench in the high side of the road and cross where the camber changes to avoid what is shown in article picture

Comments are closed

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