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Post Office Confirm UK Phone and Broadband Price Rises for 2018

Friday, March 9th, 2018 (12:31 pm) - Score 1,223
postoffice uk broadband

Customers of the Post Office’s UK home phone and broadband ISP packages have been braced for a series of price rises that will be introduced from 1st May 2018, which will see some services increase their monthly rental by between £1 to £2 extra and call charges will also hike upwards.

Several operators (e.g. BT and Sky Broadband) have already announced their annual price increases and today they’ve been joined by the Post Office, which appears to be following a similar path. As usual some of the increases are more dramatic than others, with the cost of calling rising far faster than broadband charges.

The good news is that if you’re currently signed up to a Fixed Broadband or Home Phone promotional offer then the PO can “guarantee your package price will stay the same throughout the duration of your contract,” although obviously that will change once you go out of contract. Customers can also get an extra 10% off calls to loved ones (i.e. the ten UK landline, mobile or international numbers you call most often).

Broadband Changes

Current Monthly Price New Prices from 1 May 2018
Broadband Essential £25.00 a month £27.00 a month
Unlimited Broadband £28.00 a month £29.00 a month
Unlimited Fibre Broadband £36.00 a month £37.00 a month
Unlimited Fibre Broadband Plus £41.00 a month £42.00 a month

Phone Changes

Current Price New Prices from 1 May 2018
Call connection (per call) 18p per call 21p per call
UK landline calls  12p per min  13p per min
UK standard mobile calls 14p per min 16p per min
Evening & Weekend call plan £3.00 a month £4.00 a month
Anytime Calls Plan £8.00 a month £9.00 a month
International Saver Plan £4.00 a month £5.00 a month
Mobile Saver 100 Plan £2.50 £3.00 a month
Mobile Saver 500 Plan £7.50 a month £8.00 a month
Access Charge (per min) (calls to numbers starting 090, 118, 084 & 087 not included in your call plan) 11p a minute + Service Charge 12p a minute + Service Charge

Most of the major ISPs will increase their prices by a similar or greater amount at least once a year. One reason for this is because we’re all consuming much more data than before and ISP’s have to compensate for the flexibility of their “unlimited” allowances somewhere. Likewise the loss of revenue from calling (it’s a service in decline) has a role to play too.

At the same time providers are also under lots of pressure to adopt various new rules and regulations, such as the system for sending millions of copyright warning emails / “subscriber alerts” (here). Not to mention new internet snooping measures (here) and plans for automatic compensation (here), as well as the need to introduce new content or services.

As usual customers could also use such increases as an opportunity to haggle for a lower price (Retentions – Tips for Cutting Your Broadband Bill Without Switching ISP), although your success here may vary.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he is also the founder of ISPreview since 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
2 Responses
  1. An Insider

    The wholesale cost of Fibre Broadband is going down not up and with calls costing less thank half a pence a minute, charging up to 34p is shocking. This price rise will put over £10m extra pure profit into the Post Office coffers. Ofcom really needs to intervene into this practice.

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