Virgin Media’s Broadband Disrupted by Power Fault in London UPDATE

Customers of Virgin Media’s UK cable broadband and TV network in parts of London (particularly the western side) are tonight suffering from a major network outage due to an unspecified power fault, which began after 4pm today and is currently still on-going.

At the time of writing customers are complaining of long support queues (par for the course when large outages occur) and the operator’s Service Status page also appears to be out of action for some people, although it was working again when we tried it only a moment ago but not earlier.

In a brief statement the ISP apologised for “any inconvenience caused” and said that engineers were now working on the problem. “We are aware of a power issue impacting our services for customers in some parts of London – this is not a nationwide issue. Engineers are on-site and are working to restore services as quickly as possible.,” said VM’s Twitter account.

We should point out that a lot of complaints are also coming in from just outside of West London, such as around Berkshire.

https://twitter.com/virginmedia/status/1051887558085550080

UPDATE 7:52am

A spokesperson for Virgin Media has informed us that the problem is now fixed, although they didn’t respond to our requests for more information about the cause.