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Mobile Firm giffgaff Accused of Providing Inaccurate Info. to Ofcom

Wednesday, July 10th, 2019 (3:25 pm) - Score 1,472
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Mobile operator giffgaff (O2 MVNO) is facing a new challenge after Ofcom said they found “reasonable grounds for believing” that the UK firm may have provided “inaccurate information” in response to two requests, which were sent during the course of a probe into allegedly “inaccurate” billing.

The probe itself began last September 2018 (here) after the regulator warned that giffgaff may have rendered bills that were “inaccurate” as a result of a “billing error” that started in June 2016, which if true would be a breach of the General Condition 11.1 rule. GC11.1 requires, amongst other things, that broadband ISPs and mobile operators accurately bill consumers for their use of communication services.

Apparently this investigation is still on-going and may have been hampered by the latest development. “We have decided there are reasonable grounds for believing giffgaff has contravened its obligations under section 135 of the Communications Act 2003 (the ‘Act’) as a result of providing inaccurate information in response to two information requests sent during the course of our investigation,” said Ofcom.

The regulator has now given the operator a chance to respond before handing down its final judgement on the matter.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
4 Responses
  1. Avatar captain cretin

    Would be interesting to know if this is related to the O2 billing issue in the story below this one.

  2. Avatar Ace Cee

    I’m not surprised really, there’s a lot about Giffgaff I find inaccurate.

    • Avatar Lexx

      At least they are not 93 day banning people any more for using 15gb on the not so always on data (witch is now 40gb high speed cap, unknown what there new hidden ban not fair usage is now HBNFU 🙂

      Wish sites would not list company’s that have high speed caps as unlimited data (virgin mobile unlimited data would come under this as they high speed cap youtube and Twitch ip’s to 3.7mb if you use it to much)

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