Mobile Operator Three UK Suffers National Network Outage UPDATE2

Customers of Three UK are reporting that the mobile operator appears to have suffered a significant network outage overnight, which began at just after 11pm and is still on-going for some users. Most of the problem appears to be centred around data (mobile broadband) connectivity, although access issues with text s and voice calls are also reported.

At the time of writing we note that customers in some parts of the UK are reporting that their data connectivity is slowly crawling back to life. Meanwhile Three UK has just posted the following service status update (this should have been done sooner!): “We’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. Please accept our apologies, we’re sorting this out right now.”

As the issue began late last night then most people may only now be noticing it, particularly once they move outside of the comforting blanket that is home WiFi and WiFi Calling. We should point out that all of the major mobile operators have suffered big problems with national connectivity at one point of another.

UPDATE 12:26pm

We’ve had an updated statement from Three.

A Three Spokesperson said:

“Following technical difficulties with our services across voice, text and data, some customers will be experiencing an intermittent service.

Our engineers are working to fix the issue and the service is returning to normal, and we expect it to be resolved over the course of the day.

We advise our customers to turn their phones off and on or turn airplane mode on and off, which may resolve the issue.

We are sorry for the inconvenience caused to our customers.”

UPDATE 4:08pm

The latest update has just been issued.

A Three Spokesperson said:

“Following technical difficulties with our services across voice, text and data, some customers have experienced an intermittent service today.

For the majority of customers, the network has been restored so they can make calls, send texts and use data. We are aware that some customers are still experiencing issues and our engineers are continuing to work to fix this. To help with the process we advise our customers to turn their phones off and on or turn airplane mode on and off, which may resolve the issue.

The service is returning to normal, and we expect it to be resolved over the course of the day.

We are sorry for the inconvenience caused to our customers.”