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ISP BT UK to Honour Ultra Cheap Ultrafast Broadband Mistake

Friday, Jan 24th, 2020 (9:49 am) - Score 19,247
bt broadband logo 2019 official

BT has kindly agreed to honour the incredibly cheap FTTP and G.fast based “ultrafast broadband” (FTTP / G.fast) packages that were recently sold to a “small number of customers.” Unfortunately the packages had been incorrectly priced due to a “technical error” but those who benefited can still enjoy the savings.

For example, if you were today to take out BT’s top ULTRAFAST FIBRE 250 plan (average speeds of 300Mbps) then it would set you back £49.99 per month on a 24 month contract (£52.99 thereafter). On top of that you’d pay a £9.99 delivery fee for the router and get a £100 Reward Card included (pre-paid Mastercard). The monthly price would then rise to £59.99 per month if you add BT’s Complete Wi-Fi solution or more if you also take their Halo plan (£64.99).

However the “technical error” meant that some existing customers were, at least for a brief period, able to upgrade to the aforementioned package for just £17.99 per month. According to The Sun, various other similar discounts could also be had depending on the exact package and features being ordered.

Normally once such a mistake has been uncovered then the ISP would be within their rights to reject such orders, but in this case BT agreed to let their customers continue to benefit from the mistake (at least until the end of their contract term).

A BT Spokesperson said:

“A technical error enabled a small number of customers to renew their BT plans at an incorrect price. The issue has now been resolved and we will honour the orders that have been placed.”


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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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4 Responses
  1. Avatar photo CarlT says:

    Kudos is due, and duly given. Well done to BT Consumer, and curses from me that I didn’t place the order when this was going on!

    1. Avatar photo A_Builder says:

      If I’d known I’d have shifted a few copper connections to BT!!

      I’m not totally sure BT could have wormed out of this. The T&C’s can say what they want if the contract was formed with a consumer it is a lot harder to cry ‘error’ (on the part of the business) than it used to be.

      If it was a co tract with a business that is a different matter.

  2. Avatar photo John says:

    It required you to be an existing BT residential customer with an existing landline number recognised by the online checker.

    The exploit/glitch refused to show without a phone number that matched the address being entered.

    Great for those who got it.

    1. Avatar photo John says:

      Credit to HotUKDeals missing from so many articles discussing this.

Comments are closed

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