COVID-19 – Virgin Mobile UK Give Customers Free Allowances

Customers of Virgin Mobile UK (Virgin Media) – specifically their Pay Monthly subscribers – are being given unlimited minutes to landlines and other mobile numbers, plus a 10GB data boost (Mobile Broadband), at no extra cost, for a month, in order to help them with the current COVID-19 (Coronavirus) situation.

The extras were part of a new update issued by the operator (here), which explained some of the things they’re doing to both protect their employees and customers alike. The operator also said they were keeping an eye on their network in order to “make sure we can respond to extra traffic” and are “looking at ways we can help our customers if they find it difficult to pay their Virgin Media bill during this time,” but sadly no details were provided.

Virgin Media also warned customers that their staffing could be disrupted by the virus and that support centres were already “really busy … so it could take us a while to answer your call” (this is true for some other broadband ISPs and mobile operators too). Likewise if you have an engineer visit due then, much like other providers, they may have to delay by two weeks if “anyone living at the property has been asked to self-isolate or has flu-like symptoms.”