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Vodafone UK Removing £60 New Broadband Line Install Fee

Tuesday, April 7th, 2020 (8:48 am) - Score 6,147
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Mobile operator and ISP Vodafone UK informs us that customers taking one of their FTTC based “superfast home broadband” packages, specifically those who will need a brand new copper line installed, won’t have to pay the usual £60 one-off installation charge if they order before the end of April 2020.

Most ISP switches these days are direct migrations and so this one-off charge isn’t usually relevant on Openreach’s (BT) platform, but some people do still need to get a new line provision (e.g. when moving into a newly purchased house) and that’s when the £60 fee is usually applied.

In an unusual move the operator informed us yesterday evening that they intended to “remove the £60 upfront new line installation fee until the end of April,” although a quick check of the small print underneath ‘Our legal terms‘ on their website this morning shows that it still exists (we expect they’ll change this shortly).

One catch to be aware of here is that some new line installs may require an engineer visit, which is obviously something that Openreach have had to restrict due to COVID-19 (here). As such it’s possible that there could be a significant delay to the installation of a new line, although exceptions are often made if you have no other alternative means of broadband, are considered a vulnerable person or a member of the NHS etc.

Leave a Comment
5 Responses
  1. Avatar deanc says:

    Is this applicable for an additional line too? Also do you know if having an additional FTTC line affects the existing FTTC. (Im with BT). Thanks

    1. Avatar Declan M says:

      Wouldn’t think so, just to say I am with Vodafone 38meg up and 10 down never had a problem got the first style of router which isn’t the best new one is supposed to a lot better.

    2. Avatar John says:

      It’s the luck of the draw on that.
      The crosstalk lottery.

      You could have line 1 syncing at 80Mb and line 2 had zero impact on line 1.

      You could have line 1 syncing sat 80Mb and the activation of a 2nd line knocks 10-15Mb off line 1.

      Phone lines with FTTC interfere with each othee (crosstalk) but it is very variable and impossible to judge the effect until you try.

  2. Avatar Arthur says:

    Who wants to join Vodafone poor speed terible customer service support
    24 month 2 year contract

    1. Avatar Rob says:

      My speed is awesome. Price is 19 GBP /month. Why not. BT’s customer service right now is diabolical.

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