» ISP News » 

Broadband ISP Virgin Media UK Suffers Large London Outage UPDATE3

Thursday, June 25th, 2020 (10:51 am) - Score 6,199
virgin media high resolution

Customers of broadband ISP Virgin Media are reporting that the provider’s internet connectivity (and possibly also TV) has suffered another significant outage this morning, which appears to be affecting some different parts of the United Kingdom but is primarily focused upon the London area.

The problem appears to have begun at around 9:20am when the first complaints cropped up and, as usual, the issue has also taken out their Service Status page. Seriously Virgin Media, when a broadband outage occurs at other ISPs we very rarely ever see it also taking out their Service Status page (note to virgin: you’d have a lot less people scrambling for answers if you fixed this once and for all – please sort it out).

At the time of writing we’re still awaiting an update from the operator, although some of those who have managed to reach customer support claim to have been told that a power outage may be to blame and the expected fix time is after midday or by 1pm ish (oddly others have been told 2pm).

UPDATE 10:57am

We’ve had a quick comment from VM.

A Virgin Media spokesperson said:

“We’re aware that some customers in parts of London are experiencing an issue with their broadband. We are working as quickly as possible to restore services and apologise to those affected.”

UPDATE 1:19pm

Interestingly Ofcom has also taken the unusual step of commenting on Virgin Media’s outage, which is not something we usually see.

A Spokesperson for Ofcom said:

“We are aware Virgin Media is experiencing problems with its network in the London area. We are in contact with the company to establish the cause of the problem and ensure customers can access services as soon as possible.”

UPDATE 3:52pm

A spokesperson for Virgin Media has just informed that the problems are starting to be resolved: “We’re pleased to say the London broadband issue is now fixed. TV issues are still occurring which we’re working to resolve. We’re sorry once again and we realise this was a frustrating situation for those affected.”

Leave a Comment
27 Responses
  1. Avatar Archie says:

    No issues here in the Midlands thankfully.

    1. Avatar JP says:

      Issues with a few connections in Birmingham but not sure if ita related to London issue.

  2. Avatar R N says:

    It is down in the W12 London area too

  3. Avatar Alex says:

    This is not some isolated incident. Virgin media has been terrible since we went into lockdown with multiple outages of 1-2 hours each time per day over periods of weeks, especially in the Battersea area. Their response is genuinely atrocious. No offer of price reductions or refunds because they only do that if the service is down for 24 hours. Things have been better in the past 1-2 weeks, but this is the 3rd significant outage in the past 10 days. Most of the time, their status page either shows no problem or doesn’t work at all (as today).

  4. Avatar Simon O'Connell says:

    Not working in Willesden

  5. Avatar Richard Hale says:

    If I can make any recommendation it’s to try and keep the router cool. I tink that the problems lie in the router hardware and the upper temperature limits.

    1. Avatar Buggerlugz says:

      Speaks highly of a company shipping routers than can’t cope with a bit of hot weather.

    2. Avatar CarlT says:

      The massive cooling set ups in the hubs and data centres where the routers usually live aren’t there for entertainment. The kit generates a lot of heat.

      Fans cycle air, they don’t cool it. If the AC fails in a DC the several RU routers will follow. They generate somewhat more heat than the one your broadband connects through and are specified for environmentally controlled areas.



  6. Avatar bbt says:

    Rumor going around that this is tied to ongoing power outages, possibly in either Paddington or Dulwich areas.

  7. Avatar Stephen Wakeman says:

    Like Mark points out in the piece, it’s laughable that a service status system is hosted on the primary system upon which it reports.

    It suggests that there is no redundancy for that function. VM have much form for poorly managing communication about outages and problems to its customers though. It’ll likely be the usual puffery about only affecting a very small number of customers e.g. tens of thousands out of millions.

    “We apologise for any inconvenience” but will do absolutely sweet Fanny Adams about it or to mitigate the likelihood of it happening again.

  8. Avatar phb says:

    They do have an outage page thogh it’s not well publicised:


    Last updated at 11:50 at the time of posting

    1. Avatar phb says:


    2. Avatar Buggerlugz says:

      14:47 now. Still not updated. Great at keeping their customers checking on their phone data in the loop.

  9. Avatar rasel says:

    Greenwich south london area is seriously Down.

  10. Avatar rasel says:

    Disgusting poor service fron Virgin Media.Lack off customer support or updates,hardly you can reach them at all.

    1. Avatar Sandra says:

      Well that was Plusnet for 4 years back in the day – but you still stayed with them didn’t you Max…

  11. Avatar Shaukat says:

    For some of us in the SW Birmingham area last week. We had an outage on virgin media broadband lasting 3 days from Sat AM to Mon PM. A weekend with no internet, coupled with working from home on Monday, didn’t go down well .. who needs a pandemic.

  12. Avatar Mike says:

    Could this explain what happened in Brixton?

    No internet makes people something something…

    1. Avatar tim says:


      and let us all bask in Internet’s warm, glowing warming glow

  13. Avatar SimonR says:

    “Stay Connected”


  14. Avatar Lee B says:

    I have been having trouble with all three services in Leeds (ie) Broadband,Telephone and TV. This as been going on for at least two weeks now first the telephone was either breaking up or no dialing tone, TV breaking up and my 100mb broadband band only out putting 38mb on average.. But finding it very hard to get any contact for help.

  15. Avatar VMShill says:

    Just a regular day with Virgin Media.

    No explanation.
    No refunds.
    No quality.

    And now the usual VM shills on here will tell me im wrong.

  16. Avatar NG says:

    Internet is still down in NE31. Status page still broken too.

  17. Avatar VM says:

    Internet is still down in se14, despite saying fixed!!

  18. Avatar plunet says:

    So what was the root cause, does anyone have any clue?

    1. Avatar Roger_Gooner says:

      Reported it was caused by signal interference between its broadband and TV services at one site, rather than hot weather or over-capacity.

  19. Avatar Billy Nomates says:

    6 months of my contract left.

    3 outages in 2 months. Guess i’ll be leaving. Not that VM will give two hoots about it. Tired of them breaking everything.

    And yes.. other ISPs are more reliable, we have DSL for a backup and it failed once in 2 years. VM has failed multiple times this year.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Vodafone £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • Hyperoptic £22.00
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Onestream £22.49 (*29.99)
    Avg. Speed 45Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited
    Gift: None
  • Plusnet £22.99 (*36.52)
    Avg. Speed 36Mbps, Unlimited
    Gift: £55 Reward Card
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. FTTP (2808)
  2. BT (2789)
  3. FTTC (1790)
  4. Building Digital UK (1758)
  5. Politics (1687)
  6. Openreach (1640)
  7. Business (1454)
  8. FTTH (1341)
  9. Statistics (1249)
  10. Mobile Broadband (1245)
  11. 4G (1074)
  12. Fibre Optic (1071)
  13. Wireless Internet (1032)
  14. Ofcom Regulation (1028)
  15. Virgin Media (1014)
  16. EE (707)
  17. Vodafone (676)
  18. Sky Broadband (672)
  19. TalkTalk (669)
  20. 5G (531)
New Forum Topics
Author: handsomeinked
B311 antenna help
Author: cxsmc91
Huawei B818-263
Author: teleman6868
Helpful ISP Guides and Tips

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact