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UK ISP TalkTalk Business Launch HomeWorker Package

Friday, June 19th, 2020 (2:04 pm) - Score 4,136
talktalk business logo 2017

Broadband ISP Talk Talk Business (TTB) this week claims to have become the “first to launch a unique” new HomeWorker package from £20.95 +vat per month per line, which they say will enable businesses to offer business-grade connectivity to UK employees working from home during the COVID-19 crisis.

In fairness lots of broadband providers already offer broadband packages for business customers over domestic-grade connections (ADSL, FTTC, FTTP etc.) and some also have paid add-ons with enhanced features, such as Virgin Media’s £9.99 HomeWorks service (i.e. better support, repairs and security etc.).

In fact TTB itself already offers similar packages and features, but the new HomeWorker service is different because it’s designed to be purchased by the employer and not directly by the employee (i.e. useful for businesses requiring 100 lines or more). Put another way, your employer buys the broadband for you and other staff to use at home.

Key Features

* Contractual – Can be bundled into single easy-to-manage contracts with allowances for early termination should employees leave.

* Support – UK Call centre with experts in business service support; Can work with or as the customer’s IT department on installation or fault management.

* Technical – All traffic on these lines are tagged and a higher level of prioritisation is applied using EVCs over standard layer 3 consumer traffic. This tagging applies across our entire 3000+ exchange footprint ensuring virtually no risk of congestion. Leased lines can also be deployed in FTTC not-spots.

* 2nd Line benefits – Not contended in the home and on a separate wired or wireless connection. No chance of others in the house using YouTube, Netflix or other applications congesting the line. Worksafe can be used to lock down the line to ensure no access to websites and services that you don’t want used on a business service e.g. file sharing or social networking.

* In addition to the superfast connectivity, the homeworker package through it’s ‘Homeworker Enterprise’ solution, can also offer a range of dedicated connectivity options and bandwidth just for that business.

* Varying levels of management – for example it can be self-managed, part-managed or a full managed TalkTalk Business service, depending on the business’ needs.

* In addition to the superfast connectivity, the homeworker package through it’s ‘Homeworker Enterprise’ solution, can also offer a range of dedicated connectivity options and bandwidth just for that business.

* There is also advanced security optionality, as while Worksafe comes as standard with TTB’s Homeworker Network solution, SD-WAN is also available.

Jonathan Kini, MD at Talk Talk Business, said:

“Britain has seen a rapid rise in homeworking over the last few months and the need for reliable connectivity has never been greater.

The launch of TalkTalk Business Homeworker offers medium and enterprise-sized businesses and their employees the opportunity to benefit from business-grade connectivity in their homes, with the necessary security, reliability and speed needed to meet business demands.”

The provider claims that this package will allow employees to carry out their day-to-day jobs as effectively at home, as they do in the office and “without the many technical and connectivity issues, that cause frustration for many remote workers today” (this is a bit misleading since anybody taking out the up to 76Mbps / FTTC service will still be subject to the many different copper line problems that can occur).

Homeworker Network (100 lines+) Homeworker Enterprise (100 lines+)
Centrally managed Bespoke management
Speeds up to 76Mb Speeds up to 1GB
Worksafe® network-level security as standard Worksafe® as standard, with optional SD-WAN
1 static IP as standard (additional available for purchase) 1-4 static IPs as standard (depending on your package)
365 UK Support Business SLAs, a dedicated account manager and 5 hour fix times for dedicated internet packages
£20.95 per user, per month POA

Leave a Comment
14 Responses
  1. Avatar T says:

    How worker with 1Gigabyte line?

    1. Avatar T says:

      Home* not how.

    2. Avatar Jonny says:

      They’re talking about deploying leased lines for home users. I wonder what CPE hardware they are providing for that.

    3. Avatar Justine Elliott says:

      Hi T – Thank you for your comments. If you would like to discuss this further with our Sales teams they can be contacted on 0800 083 3003.
      Regards
      Justine
      Senior Customer Experience Manager
      TalkTalk Business

  2. Avatar Love Broadband says:

    This would have been big news in March or April 2020. But launching in July?

    But with the country returning to work by July, in addition by September, 100% of schools will have returned.

    Considering it will take approx a month to “deliver” the TalkTalk order (red tape etc), this gloating announcement is absolutely pointless? Boat. Missed.

    I have no faith TalkTalk can deliver anything at all, after speaking to their terrible customer services who knew absolutely NOTHING about UFO broadband. This demonstrates an extremely serious failing within TalkTalk’s upper management.

    This company do not have a vision for “tomorrow”. Instead the vision is to gamble the entire future of TalkTalk on “FTTC Sunset Technology” (another ISPReview commentator’s phrase)

    TalkTalk MUST ONLY focus on providing ALL new connections ALWAYS as UFO over OpenReach or CityFibre, even if they continue to sell at VDSL speeds/prices. Copper should be used ONLY as a very last resort, only if FTTP is not possible. Stop taking FTTC orders where FTTP is possible.

    Please focus your energy in demanding OpenReach perform with the utmost competency for your company and help get your UFO service SORTED IMMEDIATELY.

    I cannot stress how important getting your UFO service rolled out is. All your efforts and management calls to OpenReach should only be about getting this service live.

    1. Avatar MK says:

      TalkTalk have a dedicated UFO Support Team that is separate to their normal customer services team. If you go on the TalkTalk Forum, and click UFO at the top, it’ll give you the details to contact them.

      This info could be made clearer, but I guess that’s just how things are.

    2. Avatar Spurple says:

      Boat not missed. There will be long-term changes. I’ve been part-remote for a long time, and just might make it permanent. A lot of people are thinking this way. If my employer offered to take out this service for me, I won’t say no, but it won’t be my primary or only home broadband, cos I still want control over my home broadband and whatever modicum of privacy that gives from my employer.

    3. Avatar Justine Elliott says:

      Hi Love Broadband. Thank you for leaving your comments. We are sorry to hear your feedback. Please do call us as we would like to discuss your concerns further. Our Service contact number is 0800 083 3003 or you can email us at customerservices@talktalkbusiness.co.uk
      Kind regards
      Justine
      Senior Customer Experience Manager
      TalkTalk Business

    4. Avatar Love Broadband says:

      Hi Justine Elliott,

      Thanks for your reply.

      Can you please comment on the TalkTalk UFO FTTP shambles and advise us here on this forum that your call centre staff will be eventually informed what “UFO broadband” actually is? It would appear at one point you you may need to tell Sales/Customer Services about this product because the management have clearly forgotten?

      OpenReach confirm my area is FTTP enabled months ago. My neighbours have FTTP with BT.

      I would like to know exactly WHY the OpenReach Website displays “TalkTalk” as TOP10 fully approved FTTP supplier… BUT when you contact TalkTalk they know absolutely nothing about FTTP/UFO and the service is absolutely not possible, anywhere, even when customers reside in FTTP areas. COMPLETELY BIZARRE.

      It is clear there are some extremely serious failings within TalkTalk regarding this FTTP/UFO launch disaster. Perhaps the company should hold some emergency meetings?

      Maybe I am expecting way too much, but I just expected a lot better from your company.

    5. Avatar Love Broadband says:

      TalkTalk UPDATE 25/06/2020:

      The TalkTalk UFO (FTTP Full Fibre) department have put a complete “STOP SELL” on all FTTP product orders nationally, discovered today after trying to place my FTTP order.

      You can only order their favourite copper products. Anyone up for some 1 megabit ADSL ?

      I find this extremely disappointing and TalkTalk advertising Full Fibre UFO but unable to supply anything makes the company and their management look a complete disaster.

  3. Avatar Granola says:

    Openreach taking any notice of Talk Talk demands and Talk Talk turning away FTTC orders ?

    1. Avatar Justine Elliott says:

      Hi Granola. Thank you for taking the time to leave a comment. We would like to discuss this further with you. Please call 0800 083 3003 or email customerservices@talktalkbusiness.co.uk and we will be happy to assist with any questions.
      Kind regards
      Justine
      Senior Customer Experience Manager
      TalkTalk Business

  4. Avatar Buggerlugz says:

    Erm, just as a matter of interest, isn’t there massive GDPR issues surrounding your employer providing internet access from home?

    Do they get the ability to look at what websites you visit? for example and any repercussions that could come to your employment from such a venture?

    1. Avatar Justine Elliott says:

      Hi Buggerlugz – Thank you for leaving a comment. If you would like to discuss this further our Service teams will be happy to help. They can be contacted on 0800 083 3003 or email to customerservices@talktalkbusiness.co.uk.
      Regards Justine
      Senior Customer Experience Manager
      TalkTalk Business

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