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Vodafone UK Suffering Disruption to Mobile Network

Tuesday, September 1st, 2020 (11:40 am) - Score 21,921
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Some customers of mobile operator Vodafone UK are reporting that another network outage is currently taking place, which appears to be disrupting both data (mobile broadband) and voice connectivity on their 3G and 4G networks (not enough feedback to say if 5G is affected but that seems likely).

The issue began at just after 10:30am today and one of their customer support agents said, “We are experiencing an outage right now. We’re not sure how large the outage is just yet but rest assured our engineers are already working to resolve this ASAP.”

In the meantime, those affected are unable to make or receive calls, while others are having problems maintaining a data connection. A similar sort of event also occurred on 28th August.

UPDATE 13:13am

The service appears to now be returning to normal, although those still experiencing problems might want to try sticking their phones into flight mode for a couple of minutes before re-enabling.

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31 Responses
  1. Avatar Guy Cashmore says:

    Vodafone 4G data has been really unstable for the past 2 weeks, the ping test record on my router is showing multiple fails resulting in the backup WAN (on Three) coming into play a lot.

  2. Avatar Hereford says:

    Broadband speeds also dropped to 30kb/s during the outage.

  3. Avatar George Neville says:

    Approx 3 month I’ve had fone calls cut off had to redial occasionally it happens twice.thought it was my fone at first.so bought a new one .it still does it. So it’s vodafone technolog glitch.hope they sort it.

    1. Avatar Keegan says:

      I’ve had similar problems, luckily it hasn’t happened in a little while but a little while ago my phone would cut out calls half way through a call. Happened with multiple people, one call it happened 4 times. You called vodaphone and it cut off 3 times. Then when I spoke to an advisor (after spending 6 phone calls with their stupid tobi ai) they said they couldn’t help me. My contract with them ends next month and I won’t be reviewing. I’ve been with then nearly a year and all I have ever had is problems.

  4. Avatar John harland says:

    On vodafone mi fi before lockdown regular speeds of between 45 and 78 mbps for over 2.5 years after lockdown lucky to get 2mbps most regular beloe 1mbps ,so told vodafone they are in breach of contract by not providing a constant satisfactory internet speed so they agreed to release me from contract(over 1yr left to run) freewith no early leaving charge

  5. Avatar Virginia Adams says:

    We have not had a phone signal for 4 months . Made numerous complaints , still no signal. Calls don’t ring and constantly checking voice mail . Still being charged !!!

  6. Avatar Terry O'Toole says:

    Wouldn’t surprise me if Vodafone’s data network went down thanks to all the Karen’s & other mammies uploading loads of pics of their offspring in their back to school uniforms on Facebook. :p

  7. Avatar James Adams says:

    No phone signal for four months in this area, Vodafone technical team said it’s a mast problem,that was two weeks ago, how long does it take to fix a mast? In the meantime I am still paying for two mobiles. How can this be legal.

    1. Avatar Andrew says:

      hi – what are are you in?

  8. Avatar John Kaye says:

    I think that John Harland is correct when he says that they are in breach of contract.

  9. Avatar Luke says:

    Hit me at exactly the times listed above, eventually managed to make a call to 191, kept texting me a link to deal with Toby the Digital Assistant……..but I had no data connection ‍♂️
    Eventually got through to someone and apparently there was nothing wrong and it must’ve been my phone

  10. Avatar Ian Johnson says:

    Lost phone connection from around 10am until about 4.30pm.
    Trying to run a business!

  11. Avatar Lydia Jackson says:

    I have thesame problem with my Internet and my cellphone data, call keep dropping

  12. Avatar Sheralyn Rennert says:

    Absolutely awful, no network comes up when I dial. Constantly cut off during important calls where I’ve been in hold. Extremely frustrating. Also a tinny echoe with almost all calls. Does anyone have link for outage map? Can we get out accounts credited? I make calls via Internet now as this is so unreliable. Long term customer

  13. Avatar Mr I M Pallatt says:

    We have a place in Skegness and their 4g network has not worked there for months. Takes ages to navigate even basic web pages so we just gave up. Now looking to change contract.

    1. Avatar Jack says:

      Avoid Three in Skegness at every cost! EE or O2. Honestly, all the networks are crap in peak months in Skegness come October to June its absolutely fine.

  14. Avatar Bob says:

    I’m on three and have had a terrible signal for the last month. Currently got my 5g device set to 3g only at there’s recommendation.

    1. Avatar Santi says:

      And what has it got to do with Vodafone’s issue today?

  15. Avatar Rahul Ramechandra says:

    Vodafone broadband has connectivity issues from last month. We haven’t complained yet but still we are facing issues.

  16. Avatar Cora says:

    I’m working from home as a calls agent and I was cut off around 12ish for around and hour.

  17. Avatar Matt says:

    4 dropped calls over two weeks totally random even with full signal.
    Talking to my dad he kept telling me all he could hear was an echo of his own voice.

    Data speed 4G+ but getting 10mbps (down) & 7 mbps (up)

    If you text “WEB” to 40127 you can save the most up to date settings for Vodaphone internet this does help especially after a mobile software update

  18. Avatar Matt (West Sussex) says:

    I’m guessing but could this be down to taking out the Huawei kit from it’s network? I have had a lot of sms from Vodafone telling me upgrades & maintenance work ongoing in my work & home postcodes very recently.

  19. Avatar Chris M says:

    My workplace uses Vodafone, they had a message to say that Vodafone are migrating to a new platform between the 1st and the 3rd, and to expect disruption. If this is the case why do they not say that to non-corporate customers?

  20. Avatar MR JOHN C PRICE says:

    Just had six weeks of abysmal 4g. Went from average 35mb down to 2mb.Likely caused by an influv of tourists but every time I managed to contact Vodafone they went on and on about it being a problem with my phone even though I explained over and over that it was on multiple devices and accounts. End of contract will be end of Vodafone.

  21. Avatar Azik says:

    Our closest (0.5 miles) cell mast (id: 20234) stopped serving 4G on 18/08 but was still accepting 3G connections. My LTE modem connects to another cell (104714) now which is over 2 miles away. What annoyed me the most is that I called Vodafone 5 times on different days since then and they would consistently refuse to admit it. Giving them all these technical details about cell masts and pointing at multiple devices having the same issue they would still suggest to restart/reset routers and go to the closest shops.

  22. Avatar Linda Mckay says:

    I have had no network for 4 week’s. Lost count of how many times I have spoken to them and been into their shop. Cannot make or receive calls. Been a nightmare I’m losing the will. Promises promises X

  23. Avatar Paul Howell says:

    I have had ‘no service’ for 6 months now travelling 5 miles to make a call. I have spent hours and hours talking to Tobi on line each time going to Technical,each time asked to do the same things with my phone, switch off, remove sim, go to aeroplane mode, enough was enough! I cancelled my contract as they were not providing the service therefore they were in breach of contract, after hours of haggling they waved the termination charge (£120) My new SIM arrived yesterday from BT I have followed ‘3 simple steps’ to get me up and running. I have spent 3 hours this morning on the BT helpline, using my landline. I don’t believe it!!! There is a fault with their mast and I still have ‘No bl**dy Service’ this time with BT Paul Llandrinio Mid Wales.

  24. Avatar Vince says:

    Vodafone has been unreliable for the last 5-6 days, and the deafening silence from the twitter team (when usually they’re responsive) is telling.

    Dropped data sessions, terrible throughput, random losses of signal… for days in many areas.

    I don’t care that there’s an issue nearly as much as them denying it by silence.

    1. Avatar Laura says:

      Yes I’m having exactly the same issue. They have now raised a ticket after more than 15 hours on chat taking to a machine in the last week. No idea if this will improve anything but it’s driving me mad.

  25. Avatar Mark Scott says:

    Why can’t someone like Crown Castle buy all the masts and spectrum and lease it back to the Mobile operators, that way, the signal quality will be higher for everyone and there may be scope to remove some relay sites.

  26. Avatar Louise says:

    Can’t even top up phone! Ridiculous. How are you expected to communicate? Useless!

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