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London ISP Community Fibre Launch New Home Phone Service

Tuesday, January 12th, 2021 (9:00 am) - Score 1,224
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London focused broadband ISP CommunityFibre, which is currently rolling out a 3Gbps Fibre-to-the-Premises (FTTP) network to a good chunk of the UK’s capital city, has today launched a new IP-based (VoIP) Home Phone service to optionally accompany their internet access packages.

The new package – called ‘Everyday Landlines & Mobiles‘ – costs £10 per month (on a 12 or 24-month term), which gets you unlimited calls to UK landlines and UK mobiles – with standard home phone features all-inclusive (e.g. voice mail, call waiting, forwarding and barring). New and existing CommunityFibre customers will receive their “first 3 months for free“, provided they sign-up by 4th February 2021.

As with a lot of IP based voice services from consumer ISPs, customers will still be able to use their existing home phone handset (a lot of modern broadband routers include a phone port that also doubles as an Analogue Terminal Adapter) and can keep their existing telephone number.

The ISP adds that their new service will also be “enriched” by a Home Phone mobile app, enabling customers to make and receive calls over WiFi or mobile broadband (4G / 5G), which is available today via the Android (Google Play) and iOS (iPhone) App stores. The call allowance for this is included in each customer’s standard call package, so calls made from a home phone or the app will be covered in the monthly fee (handy if you go abroad too).

Graeme Oxby, CEO of Community Fibre, said:

“The new Community Fibre home phone service is an all-inclusive, easy-to-use service that complements our great value-for-money 100% full-fibre broadband, delivering complete home connectivity to our customers. We are committed to keeping our communities connected and we are proud that our efforts are recognised by our community with the #1 ranking we hold for internet provider on Trustpilot and the recent award win by the ISPA as the Best Consumer ISP.”

We should point out that this service also includes a feature that sends a notification to your email when there’s a new voicemail. Furthermore, an engineer visit is not required to get the service installed (it’s self-install). In the year to come, CF said they’re also committed to bring about the inclusion of international calling (not part of the launch service).

Separately, the Netgem powered Pay TV service that we reported on last year (here) has finally gone live. The service attracts an additional monthly fee of £10 on a 24-month term (inc. the Netgem 4K TV box) or £15 for a 12-month term. New and existing CF customers will receive a 3-month free subscription to the TV service and a 1-year subscription to Amazon Prime, including full access to Prime Video in 4K if they sign up by 4th February 2021.

Meanwhile the provider is still working to cover 1 million homes and businesses with their multi-gigabit speed “full fibre” network by the end of 2023, which is being supported by c.£500m of private investment (here). The vast majority of this has so far been focused upon the London area and large residential apartment buildings (MDUs) or office blocks.

Leave a Comment
7 Responses
  1. Avatar Name says:

    Give me one genuine reason to have a landline at home in these days.

    1. Avatar Neb says:

      So the in-laws can call when your dinner is up or the other favourite, that accident I keep forgetting about…

    2. Avatar Burble says:

      I would love to ditch the landline, VOIP such as in this story is a possibility, but using a mobile is a no go, only get patchy mobile signal and neither of our phones can use Wi-Fi calling.

  2. Avatar TTT says:

    …but still no option to add a static IP, all CGNAT

    1. Avatar Forid says:

      They provide a static IP for 1gig and 3gig packages.

    2. Avatar A_Builder says:

      And you can get static IP for the 330/330 tier as well for a small price.

      It is a very good service for the money you pay for it.

      Customer service needs a lot of work as it has been outgrown by the network’s scale.

  3. Avatar Fahad says:

    Can my landline number be ported over?

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