Broadband ISP Jurassic Fibre Improve Support for Deaf Customers
Exeter-based broadband ISP Jurassic Fibre, which is rolling out a Fibre-to-the-Premises (FTTP) network across parts of Cornwall, Devon, Somerset, and Dorset in England, has announced that deaf customers who use British Sign Language (BSL) are now able to use a video link interpreter when they contact customer support.
The operator, which is currently being supported by an investment of £250m from Fern Trading and aims to cover 500,000 premises across the region by the end of 2025 (covering 30 towns and villages), has introduced the extra support service via Sign Solutions, providing InterpretersLive! via the App or website.
Sarah Howells, Chief Customer Officer from Jurassic Fibre, said: “We’re really excited to be able to offer this service for Deaf people who communicate using BSL. Our Deaf customers have already told us that they value the fast, reliable broadband that we install in their homes to connect them to the many online communications platforms they benefit from in day to day life. But for those that use BSL, contacting our customer service centre needs to be just as smooth. Major organisations including the NHS offer this service, but it’s fairly unusual with a company our size..”
You can see an example video of the new feature below.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and Linkedin.
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How hard can it be to just have a chat option
Responding to emails in a timely fashion would be good too..
In theory good, but given they take days to weeks to reply to simple queries despite not exactly having a lot of customers (but a lot of staff) I’m not sure they’ll deliver a particularly stunning ‘experience’ here either.
They’re really not great at service.
If only there was a simple solution, with minimal staff training, and is simple to implement…… oh yeah their is it’s called Relay UK.
Not all deaf people are fluent in written English though, due to the fact BSL is their first language. So, they’re unable to use Relay UK.